Hampton Inn Columbia I-20/Clemson Road

This was a stop during a leg of our journey. Room was reasonably clean, staff was nice and the pool was open although it rained. Close to I-20 but we didn't hear the traffic. Breakfast was good and hot. Lots of gas stations and restaurants nearby.

Worst Hampton Inn I have ever stayed in. I travel on government business. Arrived 10 pm for late check in, no one at the front desk. No one appeared for 25 minutes: this is not a safe and acceptable business practice for a hotel. We went behind front desk to search for clerk, anyone could have ransacked hotel or accosted guests. Then room was unacceptable: mattress on bed was metal innerspring and uncomfortable, not a mattress. Shower door handles broken. Room was clean. Called front desk to complain, no answer. Went down to front desk and again front desk has no one there.

The hotel was very affordable. The staff were friendly and professional. The rooms were spacious with enough amenities for my stay. The hotel is off of the main road so the areas outside were private.

I have a registered service dog and was charged a pet fee. The manager, Valencia, stated my dog was NOT a service animal even though I have his registration and that she would not remove the fee. She then asked me what my disability was, which is against the ADA rules. I have never before felt discriminated against until this visit. I will not stay at this location again as long as Valencia manages the location.

I only gave it 1 star because I had too. Don’t stay here. Pet friendly hotels have allowed their standards to drop. The couch in the room had what looked to be urine stains all over it. There was something on the chair too. I would not put my bags or myself on either. If I wanted to sit, I had to sit on the bed. Just outside the room, in the hallway, was a huge stain, looked like animal urine. DIRTY is the only word. Staff was very pleasant and kind. But management takes no pride in the cleanliness of this facility. When I got off the elevator there was a table with a bowl of dead dirt! Apparently the plant died but no one thought to remove the bowl of old dirt from the table. Neglect. I work up with a migraine, likely because I was breathing in urine crystals over night. I was here on business, i was to stay 2 more days, I checked out the next a.m.

We have previously stayed at this location. It was a no frills but very clean and safe location. It was as expected. We stayed here in June 2023. The room wasn't up to Hilton cleanliness standards (urine on the toilet base, dirt on the floor). During the night loud music blared outside of our window from the hotel parking lot, people were in the hallways bumping into our door and small dogs barking in the hallways. Trash was left outside of guest rooms from the afternoon through the night. Food was on the floor during the breakfast hours. We do not plan to return to this location.

Good property, clean, close to interstate. The only thing I didn't care for is a tip jar at the breakfast. The breakfast is included in rate, and you help yourself. Small parking lot, if you have a tru k, call and they will open truck lot If not open. It's down the road from hotel.

Friendly service and clean rooms. I asked to change rooms because of dog noise and the staff made it happen without a fuss. Very professional and caring so we could get a good nights rest. Even the coffee was good I’m the morning, which is not always true at Hampton Inn. We would stay again.

Recently interacted with the hotel management staff at this facility. Was previously told I could cancel my hotel reservation at no charge but was later charged regardless. Left several messages with hotel management staff but did not get a return call for 2 weeks. Manager who did call back insisted this was not hotel policy and demanded to know the name of who I talked to, being 2 weeks later, that was difficult to remember... That manager [Vince Mahoning] hung up during our conversation, and was disrespectful when arguing the charge. Would not stay here due to bad interactions with management.