Residence Inn Colorado Springs South

Nicer than the other hotels in the area. Clean and the staff is polite. There is overnight security in the lot, which adds to the secure feeling. The rooms are comfy and clean. Breakfast is well put together with good selections. The location is just off the main highway (25) so it’s convenient to almost anywhere in Springs.

We stayed here 3 nights as a family in August 2024 - typically choose residence inns for family travel due to separate bedrooms from the family room. This hotel is dated and needs updates. It took 3 rounds of keys to get into our initial room (323). No apology from the front desk, and also no recognition of Bonvoy Titanium status or upgrade offer. Eventually the maintenance man (Isaac) fixed the key situation (he was great). He did say our room hadn’t been open for a while. The window had been left open, and it smelled like the deep fryer from the restaurant next door. I asked to be changed to a 2bed and was eventually accommodated the next day. I sent a note via the app about the smell and eventually was communicated through the app that a new room (105). Again key issues, in total I think new keys had to be issued 5-6 times for the entire visit. Isaac came through again and said he’d fix the issue, and he did. And again no apology from the front desk. Once settled in the new room - my 2 complaints are internet speed (WiFi and tv/Netflix loading) and when I asked for additional wine glasses, the front desk clerk looked confused and went to go find more, but after 5+ minutes I left. I was granted a late checkout which was appreciated. Breakfast was good, location is good, but these rooms need renovations, and the staff could use a lesson in customer service, especially for elite members.

Beware of staying at this Residence Inn, as my experience has been permanently marred. The staff here engages in collective dishonesty, tarnishing the reputation of the entire establishment. I arrived at the extended stay hotel at 3 am on Christmas Eve and had previously called to ensure a smooth check-in process. Management assured me that a late check-in was possible. However, upon arrival, the hotel was deserted, and security informed me that Judy, a staff member, was at the Fairfield Inn across the parking lot due to a system outage. After a confrontation with Judy, during which she charged my card without prior notice, the situation escalated. It's important to note that these charges occurred while I was stranded on top of a mountain in snowy conditions. Despite the system outage, she insisted on a $400 security deposit, citing policy. Resigned and exhausted at 3 am, I agreed to use a different card. After our argument, Judy agreed to let me stay if I walked back to the Fairfield Inn (2725 Geyser Drive) to ask the manager, Matthew, if that was okay. So, reluctantly, I did. After explaining and apologizing the manager gave me a room key for a room at the Fairfield just for the night. He said go get some sleep but the room he gave me wasn't ready. When my fiancé expressed displeasure about the room and Judy, Matthew, decided to escalate the situation by calling 911 and falsely claiming my fiancé alone was refusing to leave. He NEVER mentioned me in his report. The following day, discovering additional charges on my account, I returned to the Residence Inn. The woman working day shift IMMEDIATLY began treating me differently because of the night prior. She plastered on a fake smile and then made excuses for helping out 3 other people even though I was there first! Then, instead of helping she provided false information about holds on my account in order to stall me until the her boss showed up. I endured all of this only to discover that the entire night shift fabricated a report about us being violent and aggressive and refusing to leave. The day shift manager fixed the issue and then I left. This experience was a nightmarish sequence of lies and mistreatment. The evening shift staff, particularly Judy, Matthew, and their small security guard. Should reflect on their actions. This Marriott has proven to be the worst I've ever encountered. Potential guests, especially disabled veterans, should exercise caution and explore alternatives such as the LA Quinta Inn across the street. Beware of deceptive reviews; the staff at this establishment appears to be unified in dishonesty, even towards disabled veterans.

Don't book here. The technology is subpar... the entire system shuts down in the middle of the night. They can't give you a room key but they CAN charge you hundreds in security deposit fees the night you arrive. The staff is EXTREMELY rude. They are ill prepared. The evening shift can't help you AT ALL even though they pretend they can. Management will call the police on you and accuse you of something you did not do. Just to prove a point. The ENTIRE evening shift should be ashamed. This is by far the worst Marriott I have ever visited! Save your money and just go the LA Quinta Inn across the street. Merry Christmas.

Lately we have found some Marriott properties to be a little disappointing. This was another one. It is not a bad hotel. The room was clean, and everything worked. The building could use some spiffing up, but it was not yet shabby. The one person working the from desk was competent, but there should have been at least two on duty. There was nothing to make us want to stay there again, and the place is just poor value. They charge too much for what they deliver and add on a silly five dollar parking charge (for parking in a huge parking lot shared with a Fairfield) as a parting insult.

When I’m in the Springs this is my go to stay. Perfect location to walk to dinner after a long day at work. There is also stores within walking distance. Breakfast is absolutely fantastic for a Residence Inn. Small gym was the only negative but I make it work. Great and friendly staff.