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Metro Port City Hotel
3.4/56 avaliações

Metro Port City Hotel

Colombo|0.2km de New Kathiresan Kovil
I have been here for long vacation and untlimately ends up being in thia hotel longterm. This is hotel has no customer service, bizzar laguage been used by the receptionist cum cahsire. Managemt dont care about the customers, they all belive what the reseptionests says. No water, literally there is no water . Specifically towerds in the evening No hot water at all. If you need to have a wash you must call the receptionist and inform . The evilish receptionist name call Janani calls you at 7.30 am and if there is adelay then thats theend of the story. They charge big but not nevern giving daily complimentry water bottles even. If you stay for one night and the bed.linon is good then they will flip the covers upside and down and prepare fro the next customer airrivals. Complimentry towels offerd to customer is beenused to wipe the toilet .customer used towels been used to cleen toilet.floors after wasing the lavatory . No room.service for two days . As per hotel policy they dont change or clen the rooms for days if customer staying. Broken toilet equipments. Most of the rooms in the hotel has cheap hotel itmes such as ,beds and stiff sprin metress ,toilet equipments and ect .is not upto a standerd . Dingy elivator workes sometime and sometine its dont . Per room.one bedsheet and two soft pillows have been given even if there is two custowes stay at room. Overall this place is a horrifying experiance for me .though you have paid money, this is a place you cant expect customer service , they priorities money on the meantime customer is been treated very very bad . Starting from managemnt to ground level staffs . Last but not least price point they selling such a low scaled hotel really high. hence i would like to request tripasvosor to re evaluate the service standerds .

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The Den 23
4.5/523 avaliações
Wir haben leider nur unsere letzte Nacht auf Sri Lanka in dieser tollen Unterkunft verbracht. Der Manager Felix hat uns herzlichst willkommen geheißen und mit uns den Check-in gemacht, während ein Kollege bereits unsere Koffer auf die Zimmer gebracht hat. Er hat uns eine Liste mit Sehenswürdigkeiten in Colombo, aber auch auf ganz Sri Lanka gegeben, uns diverse Tipps&Tricks für den Umgang mit Einwohnern/Tuktuk-Fahrern etc. gegeben und war auch sonst wirklich nett und zuvorkommend. Wir waren den ganzen Tag unterwegs und kamen abends zu einer Nachricht von ihm wieder ins Hotel, dass er uns (vor allem für unsere hochschwangere Freundin) Abendessen gekocht hat - umsonst! Es war köstlich und reichlich da! Die Zimmer waren auch sehr gut; Sauberes Bett, sauberes Badezimmer mit vernünftiger Dusche. Toller Ausblick von der Dachterrasse über die Stadt. Alles in Allem ein wirklich toller Abschluss für unseren fast 3-wöchigen Aufenthalt auf Sri Lanka. Nur weiterzuempfehlen!!
Port View City Hotel
4/542 avaliações
The Western breakfast was great. I could eat it every day. The room was clean, but there was a problem with the door lock design. After entering the room, I had to use a mobile phone to light and light to lock the door! Very inconvenient! The room was very noisy on the street the first night, it was much better to change into it later!
Hilton Colombo Residence
4.2/575 avaliações
fully equipped Hygiene: clean nice environment first rate service
The Kingsbury Colombo
4.2/574 avaliações
World Trade Centre
I contacted the hotel to make a confirmation for my brother-in-law's anniversary dinner and was connected to Chamath Gamage, who supported me with a positive attitude & extended to help me out with the reservation since it was a special occasion at the hotel too where seating is limited. Thus being so Chamath reached out to Mr.Denver to seek advise. Within a span of 30 minutes Chamath called me back & confirmed informing me that the reservation is successful & the hotel could have my brother-in-law & his wife to enjoy their anniversary evening at the hotel that evening. I am grateful for Chamath for making the service matter along with a supportive team who was able to facilitate our request midst the special occasion. I wish Chamath & Mr.Denver Good luck in all endeavors to carry out the positive service mindset to all customers they meet.
The Galadari Hotel, Colombo
3.6/541 avaliações
World Trade Centre
Extend my stay for 2 days an as usual breakfast is good room cleaning is good an transport is easy avail.becarefual for over charge from hotel looby 3 wheeler scooter they charge about 10000 ruppees if you took the hotel car which is ex*****ive where u can get 6000 ruppees if you book from the app pick me
City Beds Colombo
3.3/53 avaliações
World Trade Centre
Conveniently located near Colombo Fort Station. The staff is kind. The facilities are a bit old, but I was convinced from the accommodation fee.

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