Hotel Berg

Booked two rooms for me and my family back in May. Got an email confirmation and also had a talk with the hotel over the phone. Despite confirming our booking they all the sudden did not have the reservation anymore. Was only by luck we found out. Now me, my wife and our two kids have to find a new place to stay 24 hours before arrival. So unacceptable and poor service. Book somewhere else so you are sure to have a place to stay.

Very good price for the location (3 mins from Koeln HBF, so if you travel by train, this is ideal). The hotel allows you good connection to many landmarks as well as a S-Bahn station (is it called S-Bahn? I hope so lols). From the outside it looks rather modest, but the interior is amazingly cozy - I must say whoever decided to pick those particular pictures to decorate the walls has a great taste in art. Vibrant colours occupy the view and it's an enjoyment walking upstairs and down looking at those paintings. The room is quite big and everything is super clean; windows are huge so very good light and ventilation. There is even a TV - I did not expect that so it came as a good surprise! Many power sockets for charging and they are located in smart spots, so that's a plus. In general, the hotel gives a sense of nostalgia and it's like living in Grandmama's. Front desk staff - I have been assisted by three of them - are all very friendly and even offered to carry my luggage upstairs to my room once it was ready (cuz my train arrived quite early and it was not a sensible time to check in; I left my luggage with them and went out to explore Koeln, only coming back to find out they placed it very nicely on the rack in my room). The still water they sell tastes amazing so yeah don't miss that out either.

Bettwanzen!!!!!!!!! Ich wurde auch entstellt. Hatte nie was davon gehört. Hatte ca. 8 Wochen Panik, da ich befürchtetete, die Bettwanzen mit nach Hause genommen zu haben. War erst nicht klar, was es sein könnte. Das war eine der schlimmsten Sachen, die ich je erlebt habe.

Sehr freundliches Personal. Die Einrichtung ist etwas in die Jahre gekommen, aber alles war sehr sauber

Zimmer sind hellhörig und man hört in der Nacht alles wenn die Leute die Treppen stampfen und die Zimmer Nachbarn noch um 2 Uhr morgens meinen laut zu lachen. das sich so angehört hatte als ob sie auf meinen Bett saß.

Super nette Mitarbeiter. Die Einrichtung ist nicht neu, aber trotzdem alles sauber und ordentlich. Immer neue, kuschlige Handtücher, saubere Bettwäsche. Das Frühstück war preiswert und es war alles da, was dazu gehört.