a&o Köln Neumarkt

Hygien, room, bed, quietness everything was great except that I got this problem with the receptionists. So I did explain to all the receptionist (that I saw-because I understand they work in shifts) that I lost 2 luggages due to the airline's mistake and airline will send them to this hostel where I would be staying (for 1 night only). I explained that if someone sent luggages here, please tell me asap because I needed to catch a train to Amsterdam the nextday noon. Imagine 35kg of personal belongs just dissapeared, I didnt have toothbrush, clean clothings.... I reminded them everything 3-4 hours when I saw a receptionist. After almost 27 hours of waiting in worry (which made me cannot enjoy the city), I talked to one receptionist to please check 1 more time becauze the airlines mailed me that they did send to the hostel at 4:30pm in the day I checked-in hostel, (only 4-5 hours after my flight time), she let me go it the luggage room and my luggages were there the whole time! So I waited in pain for 22 hours for nothing. I think it would be a bit obvious when 1 guy in delivery company uniform went in with 2 luggages and said "this is from one of your customer." But the receptionist just forgot it quickly and didnt tell me. I had to change a lot of my plan and I was feeling terible and stressful with the waiting and fear of lost luggages. Beside that, the condition of rooms, facilities, warm water, sound proof windows were great.

I had such a good time staying here and would definitely comeback if I have the chance to visit Germany again. Love all the people who were at the counter in the hotel during my stay. Keep it guysss!!!!

Me and my family really enjoyed this place, we are planning to make another visit and stay in this particular hotel!!!!

Receptionist was very welcoming and everything was good except it got really noisy until 7 am as it was the weekend. Quite sure it's from the hostel guests. Not sure if this is a one off thing or normal occurrence. Booked for 2 nights but only stayed for 1 as I need the sleep and not willing to risk in case the same thing might happen again.

Nice So

The hostel is very well located. The service is good as always. I got free breakfast which was a very nice a big buffet. The only thing I would complain about, would be the noisy nights, which is normal as it is a hostel and is full of young people.