This place is a disaster and my stay was horrendous. Check in and check out were the only good parts of my stay. I woke up my first morning, took a shower and opened up my towel only to find a BLOODSTAINED towel. I’m not kidding. I used another one, kindly told the front desk about it since I didn’t want housekeepers to get the blame for it. Around 2pm I received an email thanking me for my stay, almost like a checkout email, which I chalked up to just a systems error since I was scheduled to check out the next day.
When I got back to the hotel around 5pm, my room hadn’t been turned over so I called the front desk to see if they missed my room and indeed they did since they thought I was supposed to have checked out, although upon further review they realized they made an error and they would clean the room when I left for dinner about an hour later. 10 minutes after that phone call another person walked into my room since the front desk had checked someone else into my room when they erroneously checked me out. I walked downstairs and still kept my calm and told them what was going on. They were very apologetic and told me the room would be cleaned before I returned from dinner.
And guess what?? I returned around 10pm only to find they hadn’t done squat! A housekeeping manager ended up going into my room to give me new towels and did some clean up and at that point I just didn’t want to deal with the incompetent management. Stay away!!
Traduzir