Hotéis perto de Chiesa di San Lorenzo, Collazzone

Be very careful! On approaching the property we wondered what we were letting ourselves into. The car park was overgrown and the place was deserted. Reception were particularly unhelpful...restaurant closed at 2pm and even though we arrived just before that time, there qA no offer of food or room service. We had prebooked a meal for 7.30pm (in January!) only to be told that they had a block booking, the restaurant did not open til 8pm and even then we would have to come along after 9pm and choose from a set menu that was for the block booking. Booked a Country Superior Dependance. The room was terrible. It was clean but it was sp**** and barren compared to the web pictures. The sofa was stained and ripped and the terrace was dressed with 2 half empty tubs...the hotel later explained due to the weather albeit no other hotel on our trip had such issues. The living room would challenge anyone's idea of comfort. We requested a room change but could only be offered a similarly uninspiring room without a balcony..but the promise that we could change the next day. On reflection we decided not to stay. Reception then tried to offer other rooms albeit they had earlier said we had seen the one available. Reception, after a prolonged call with the hotel director, insisted on a 2 night no show cancellation charge notwithstanding that we had shown up and the hotel had been unable to offer the accommodation booked as described on its website. Despite numerous exchanges since, the hotel insists on keeping its 2 days payment. Frankly they need the money to put some furniture and feeling into the room that we were offered. Just compare the pics! As I say...this is the only hotel I have ever walked away from.

This review is actually difficult to write. The property itself is located at a beautiful location. With that being said, the staff are not genuine and do not enforce ”rules” consistently nor with any rhyme or reason. For instance we went down to the spa area to get a tour of what we could experience. We were not wearing the issued spa shoes, so we were not given a tour. Not even offered to use some spa shoes due to ours being in our room. Yet when we were in the spa for a pool visit, we saw no less than 3 couples being shown around wearing regular street shoes. Also people are not supposed to be talking on their phones or listening to audible music. At least two guests were when we were at the pool. Overall the spa is severely overpriced and overly hyped. Quite frankly it's not impressive. Along the lines of rules, men are are supposed to wear pants in the restaurant at dinner, yet I saw men wearing shorts. Also once again people were chatting on their phones. The breakfast was good, but dinner was a huge disappointment. We ate dinner twice. The food was indeed presented well. But the taste was lacking. During a four course dinner, my appetizer of fried cod was essentially room temperature as if it was cooked 10-15 min earlier. It was not of good quality taste either. The rest of my ”hot” food for the 1st and 2nd courses were also NOT hot. My ravioli were warm at best. For my 2nd course only part of my pork dish was actually hot. And staff NEVER checked to see if the food was prepared properly or to your liking. My wife's one course was barely touched, not a single question was asked. Also we weren't even offered a wine list! we were shocked!!!!!!!!! The portion sizes are extremely small and over priced. One morning there was NO hot water. Called the front desk, they had someone to find what the problem was. Once it was fixed about 90 minutes later, they never called us to let us know. For the price we paid for the room ,they could've at least called us to let us know we had hot water again. They charge a flat fee of 30 Euros to charge an electric car each time. Our rental car was a plug in hybrid that had a small battery which could charge rather quickly. There was a language barrier. I was under the impression the fee to use the charger would be only 30 euros for our entire stay due to the battery not being for a fully electric car. That is not the case. Even for a fully electric vehicle, paying 30 euros is way too pricey. Depending where your room is located you have a long walk up or down ad very long walkway that is NOT level. IT's actually on a fairly steep incline/decline. Upon checkout they sent the person to help load bags to the wrong part of the hotel two times. I will discuss the staff last. The staff here pretends to act friendly. They seem very uptight and not at all genuine. Our entire stay here we did not feel like we could relax. It seriously had a cult like creepy feeling with people walking around in white robes and fl

The area is very beautiful and well-treated, especially the pool. As regards the structure itself, you will certainly be aware that it would need more maintenance. Our room was small and full of antique furniture that made the environment even more sharp and tight. Note that the restaurant service was not active within the structure (the lack of correctly reported in the booking phase ) We would have wanted to report these problems to the property but in the check-out phase (possible only after the 9.) There was only the cleaning lady we thank for kindness and availability We also thank the boy at the reception for the kindness and availability Conclusion, the place has great potential but should be maintained better.

Nice structure. nice staff. There are adequate services. However, full outdoor parking Saturday night due to the restaurant's customers so much that they can't park. In addition, when we arrived the room was cold: I think if guests arrive, the environment must be prepared to be comfortable (and this also takes into account the hotel level and the costs). The spa with heated swimming pool, sauna and very nice Turkish bathroom (pay).