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5 star

The Ritz-Carlton, Cleveland
4.3/562 avaliações

The Ritz-Carlton, Cleveland

Cleveland|2.89km de Sarah Benedict House
We were mostly very pleased with our 7 night stay. From the moment we drove up we could tell this was a great properly. The gentlemen who helped us instilled the utmost confidence that our car would be taken care of property. Check-in went smoothly and baggage handling (by one of the men out front) also great. We had a lovely suite. We requested that the comforter be removed and replaced with blankets. The housekeeper came immediately and took care of this request. We were not pleased that robes and slippers were not provided and even more displeased that no turndown was available either. At $1,000 a night this should not happen. A bigger issue was the lack of proper housekeeping. I have never seen so much dust in a room. I put a pair of black slacks on the vanity stool and they were covered in thick dust. I then looked around and found almost every other surface was laden with dust as well. Although we had service every day, the drape was left hanging off the rod, shower and fixtures left uncleaned and drinking glasses were not replaced. A lamp that didn't work was ignored even though we put the plug up on the table to show them. The pillowcases were not tucked on the pillows correctly. With no pillow protectors you could see the not great looking pillows. Also, not happy with the large bottles of shampoo, body wash etc., they seem to have done away with the small bottles that are easier to use in the shower where there is limited space. Also, a card on the counter telling you these bottles are for use while you are at the hotel. I inquired at the front desk, they said they are $50.00 each if you remove them. They also said the small bottles are no longer available. After using them, I have to say they weren't that great. Additionally, a shaving shelf would be great in the shower for the ladies. At breakfast one morning I went to the front desk to tell them about the abundance of dust. A lovely manager, Michelle Thomas was very nice. She immediately comped one of our nights and said she would address this with housekeeping. This is a lovely hotel. Staff, valet, front desk, restaurant are very nice. We would not hesitate to stay there again. It's a shame to see it improperly cared for. I will review Turn restaurant separately. It was a highlight.

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Breakfast

Comfort Inn Downtown
3.7/5102 avaliações

Comfort Inn Downtown

Cleveland|1.51km de Sarah Benedict House
We wanted a hotel close to Playhouse Square, as we had tickets to a play at the Conner Palace. There was a choice between this hotel and the Crowne Plaza. This one was less expensive, although still pricey. Although not the worst hotel, it is nothing to write home about. It was clean and the room was functional. The desk clerks, upon check-in and check-out, were pleasant enough. However, when I called down to the front desk to say my wi-fi password wasn't working, the girl who answered got a bit snippy with me. Who knows, maybe this was not the first time she took this complaint. Well, through no help from her, I figured it out myself: you had to manually type in the password completely, rather than use the ”autofill” feature. We stayed two nights and upon check-in, we were informed that we would not receive maid service. If we needed anything we were instructed to ask at the front desk. This didn't bother us, because we usually refuse maid service anyhow and the front desk staff was very accommodating when I asked for extra coffee. But, if you are the type to expect daily maid service, don't go here. When we went to the breakfast bar on Saturday morning, there was nothing there except juice and coffee, so don't expect a Continental breakfast. There is convenient self-parking, as opposed to valet parking at the Crowne Plaza, but it is not free. All-in-all, not too bad of a place, but mostly you are paying for the convenience of the location.

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Residence Inn Cleveland University Circle/Medical Center
4.2/5106 avaliações
PLEASE TAKE NOTE: Although listed as a Marriot Property, it is not managed or maintained by the Marriott corporation (and it really reflects this issue!). I have continuously stayed at this hotel for the past 4 years and have watched it substantially decline. I am a Marriott Silver Elite member and have liked the convenience of being able to access my car versus the Marriott Courtyard a few blocks away. I have always wondered why this Marriott was not up to standards in terms of mechanical issues (on two occasions-no working a.c. in the room (this week I had to move rooms at 11 p.m. at night); poorly stocked kitchen, paper, towels and even missing the coffee basket this time). I asked, dropped lists, and never received them. During this particular stay, my first room had one bed that had a lot of hair on the inside of the sheets and pillow. It made me question if the bed had just been made, not changed. The food has always been minimal and you really need to bring your own. I am not even picky, but it is ridiculous. Well, after tolerating continuously barking dogs and people fighting in the room next door at 1:45 a.m.-none of which is the hotel's fault, I arrived home to 2 angry phone messages that I had not checked out and the hotel was booked, etc. etc. and the second individual was extremely nasty. Well, the paper bill I received at checkout clearly recorded the time at 7:48 a.m. -so what is your issue? When I called today to make sure we were all set with this issue, the gentleman was extremely indifferent, bordering on rude. Most of the staff act this way-as if the occupants are ”pains in the butt”-very unprofessional and it makes you afraid to ask for anything. I am really not confident they know what they are doing technologically. It makes you feel terrible and scratching your head if you have stayed at a real Marriot (at any level) . On the ”plus” side, the rooms are spacious, and the location to some very good restaurants outside the door, CWRU, the medical centers and the museum area is outstanding. One manager, the night I had to move went way out of the way to move me and make sure the next room was cooled down and ready with the lights on-and I didn't even ask to move. He was the only good experience in this last stay. The Marriott Corporation needs to intervene or remove the company's association.
Hilton Garden Inn Cleveland Downtown
3.6/5102 avaliações
Just go to the Kayahoga Valley National Park for a night and there is no tour around. There is a gym next to it. When the night arrives, the game is over. The police direct the traffic and the winning team is celebrating the fireworks. Hotel service is good.
Renaissance Cleveland Hotel
3.7/597 avaliações
Transformational customer experience every time my accommodations are at this wonderful hotel. Beautiful building located in the heart of Cleveland. Transportation to/from airport via RTD without touching the street using Tower City stop. Rooms are different sizes depending on your booking. Beautiful lobby but the BEST part of this hotel specially if you belong to their loyalty program Is the way they make you feel Location location location Add Best Guest relations Equals Happy traveler
InterContinental Hotels Cleveland
4.3/583 avaliações
We stayed in the Club Floor, and really enjoyed the amenities and food. Anntoinette in the club floor lounge, was very kind, helpful, respectful and makes your breakfast time a real delight! Front desk staff is wonderful as well. Overall the hotel was very good, very convenient for those of us who come as patients at the Cleveland Clinic. I will come back to this hotel on my next visit to see my doctors! Thank you!
Cleveland Marriott Downtown at Key Tower
4.2/599 avaliações
Poor value for money I spent 4 nights here in July 2022. It’s a pleasant hotel but there’s just no need to stay here. You’re better off staying on the outskirts of Cleveland for the following reasons: - parking here is $16 a day - breakfast is not included - there is no servicing of rooms unless you request it. There’s no discount in recognition of this reduction in service - there is little to nothing to do in downtown Cleveland. In short, underwhelmed
Tru by Hilton Cleveland Midtown
4.2/5108 avaliações
The room was up to date. Tru offered a complimentary hot breakfast. Breakfast room was comfortable and bright. Tru offered a great common space with many different seating areas. I spent a couple of hours just reading in the common space which was surrounded by windows. The only negative is that there are no restaurants within walking distance. The location is great for visiting the museums, botanical garden and Cleveland Clinic although you will have to drive to them.

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