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Residence Inn Cleveland University Circle/Medical Center
4.2/5106 avaliações
PLEASE TAKE NOTE: Although listed as a Marriot Property, it is not managed or maintained by the Marriott corporation (and it really reflects this issue!). I have continuously stayed at this hotel for the past 4 years and have watched it substantially decline. I am a Marriott Silver Elite member and have liked the convenience of being able to access my car versus the Marriott Courtyard a few blocks away. I have always wondered why this Marriott was not up to standards in terms of mechanical issues (on two occasions-no working a.c. in the room (this week I had to move rooms at 11 p.m. at night); poorly stocked kitchen, paper, towels and even missing the coffee basket this time). I asked, dropped lists, and never received them. During this particular stay, my first room had one bed that had a lot of hair on the inside of the sheets and pillow. It made me question if the bed had just been made, not changed. The food has always been minimal and you really need to bring your own. I am not even picky, but it is ridiculous. Well, after tolerating continuously barking dogs and people fighting in the room next door at 1:45 a.m.-none of which is the hotel's fault, I arrived home to 2 angry phone messages that I had not checked out and the hotel was booked, etc. etc. and the second individual was extremely nasty. Well, the paper bill I received at checkout clearly recorded the time at 7:48 a.m. -so what is your issue? When I called today to make sure we were all set with this issue, the gentleman was extremely indifferent, bordering on rude. Most of the staff act this way-as if the occupants are ”pains in the butt”-very unprofessional and it makes you afraid to ask for anything. I am really not confident they know what they are doing technologically. It makes you feel terrible and scratching your head if you have stayed at a real Marriot (at any level) . On the ”plus” side, the rooms are spacious, and the location to some very good restaurants outside the door, CWRU, the medical centers and the museum area is outstanding. One manager, the night I had to move went way out of the way to move me and make sure the next room was cooled down and ready with the lights on-and I didn't even ask to move. He was the only good experience in this last stay. The Marriott Corporation needs to intervene or remove the company's association.
Hilton Garden Inn Cleveland Downtown
3.6/5101 avaliações
Just go to the Kayahoga Valley National Park for a night and there is no tour around. There is a gym next to it. When the night arrives, the game is over. The police direct the traffic and the winning team is celebrating the fireworks. Hotel service is good.
InterContinental Hotels Cleveland
4.3/582 avaliações
We stayed in the Club Floor, and really enjoyed the amenities and food. Anntoinette in the club floor lounge, was very kind, helpful, respectful and makes your breakfast time a real delight! Front desk staff is wonderful as well. Overall the hotel was very good, very convenient for those of us who come as patients at the Cleveland Clinic. I will come back to this hotel on my next visit to see my doctors! Thank you!
Cleveland Marriott Downtown at Key Tower
4.2/599 avaliações
Poor value for money I spent 4 nights here in July 2022. It’s a pleasant hotel but there’s just no need to stay here. You’re better off staying on the outskirts of Cleveland for the following reasons: - parking here is $16 a day - breakfast is not included - there is no servicing of rooms unless you request it. There’s no discount in recognition of this reduction in service - there is little to nothing to do in downtown Cleveland. In short, underwhelmed
Tru by Hilton Cleveland Midtown
4.2/5108 avaliações
The room was up to date. Tru offered a complimentary hot breakfast. Breakfast room was comfortable and bright. Tru offered a great common space with many different seating areas. I spent a couple of hours just reading in the common space which was surrounded by windows. The only negative is that there are no restaurants within walking distance. The location is great for visiting the museums, botanical garden and Cleveland Clinic although you will have to drive to them.
Metropolitan at the 9, Autograph Collection
4.4/597 avaliações
I was in shock there was no coffee maker in the room. When I asked for a coffee in the evening they replied “you can buy coffee tomorrow at 7am” I’m so baffled as to why this Marriott location doesn’t offer in room coffee maker. We stay at multiple locations around the world and this is a first. Convenient location for a show Parking valet was easy if you eat at restaurant there they will validate but if your staying overnight dining on site doesn’t give you even a discount? The vault is lovely …great vibe and chill atmosphere Bartenders at ledger and vault were on point! Overall great stay

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