Usuário convidado
1 de março de 2024
For most hotel brands, this would be a 5/5 rating. The hotel is very nice, and the service during our say was top notch. However, given the expectation of the Ritz Carlton brand (and cost), a less than pleasant check-in experience drops this to a 4/5. Per usual with Ritz Carlton hotels, I received the normal welcome message in advance of my stay. I provided information on our arrival time and special requests (none, other than traveling with our pets). Unfortunately, none of this was acknowledged at check-in. I arrived after my listed arrival time (and after hotel check-in time), but was told my room was not available. After a short wait, the room controller was able confirm that our room was ready to go. Associate at check-in thought our reservation was for one night (it wasn't) and told me she had no information that we were traveling with pets. She did acknowledge my Platinum elite status, but did not offer any room upgrade. When I brought it up, she stated that she thought there may not be any room upgrades available -- however, she did not care to confirm this (I also saw online that at the time of my check-in there were upgraded rooms available for booking). After getting past the check-in experience, everything else was wonderful. Valet, bell staff, and restaurant team was wonderful. Standard king room we received was clean and quiet -- very nice overall. Pet friendly which is a plus for me! Property is on the smaller side, but not a negative. I think of it as a boutique Ritz Carlton. Connected to Tower City Center which is very cool. I will consider staying again next time I'm in Cleveland.
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