The Ritz-Carlton, Cleveland

We were so excited to stay at the Ritz Carlton again for the third time while we visiting family here for Thanksgiving. Unfortunately, the hotel was a let down due to housekeeping services. The only reason we gave it 2 stars was because of the amazing staff at the bar. The non-existent housekeeping was the let down. Day one there was no cleaning of the bathroom or garbages. Day two there was no cleanup of garbages or coffee center ( no restocking) Day three there was no restocking of coffee bar again, no vacuuming or cleaning of surfaces. Crumbs and dirt everywhere. Maybe they were going to because they left their microfiber cloths strewn about. So sad. We left generous gratuities every day. I went to desk to discuss my concerns and ask for coffee resupply and was basically dismissed and disrespected. Too bad because we always loved this hotel.

This was my second time staying at this property and it did not disappoint. It is in a great location with many attractions and places to eat within a short walk. Check-in was a breeze in part because the front desk staff were all super friendly. The room was spacious, modern, clean, and quiet. My only suggestion is to save a ton of money by taking advantage of the numerous self-parking options, many of which are near by. This property truly exemplifies the Ritz-Carlton brand, and I will certainly stay here again if I have the opportunity to do so.

Good quality, rather high average with some flaws for a 5stars hotel, but most likely the best in Cleveland downtown. AC in the rooms is old and noisy, I had to turn it off in the night. Service is average, many things were forgotten (rugs in the bathroom, cups not washed etc.).

Planning ahead for my wife's birthday, we shared a wonderful celebration thanks to dedicated staff members who went OVER THE TOP! Thank you so much to Mr. Patrick George, and EAM Michelle for working with us on the room, club access, and the extra arrangements that made her birthday so special. This property also has a very nice Fitness Center, and friendly, helpful valets. Service at the bar was also very good. We truly cannot wait to return to our home in Cleveland!

We have been trying different hotels in Cleveland, and this is the first time I have left a review. Everything about our stay was wonderful! Every employee we encountered greeted us. We arrived before check in and asked the front desk if we could leave our bag. Israel took the bag and then came over to where we were seated at the bar to give us our room key and let us know that our bag would be delivered to our room. Joseph made us great drinks at the bar. Our room was gorgeous, clean, with beautiful views of the city. We're going to stay here again soon!

My family and I stayed here to celebrate my mother's milestone birthday, and it was a wonderful gift to her! From the moment you arrive, the staff is very welcoming and attentive. We stayed on the Club Level and purchased Club Lounge Access which offered nice views of Lake Erie. We enjoyed the breakfast, lunch, evening snacks, and dessert offered in the lounge. Good quality coffee, teas, wine and cordials are also served. The fitness center has ample equipment and even a sauna. Our rooms were very clean, thoughtfully furnished, and with a gorgeous marble shower. Full-sized toiletries are provided which eliminate the need to pack such items. Yes, this hotel is more expensive than other options in downtown Cleveland, but the quality is well worth the price.

We had the opportunity to spend a night to celebrate our anniversary and it was wonderful. Valet to check-in, in-room dining, rooms, beds, bathroom, etc. were all very well done. However, the real surprise came when hostess Denita surprised us with a wonderful gift in our room. She is an amazing employee and the Ritz-Carlton should use Denita as an example of how to deliver exemplary service to the guests. Thank you, Denita, Ritz-Carlton and team for a wonderful weekend getaway!

For most hotel brands, this would be a 5/5 rating. The hotel is very nice, and the service during our say was top notch. However, given the expectation of the Ritz Carlton brand (and cost), a less than pleasant check-in experience drops this to a 4/5. Per usual with Ritz Carlton hotels, I received the normal welcome message in advance of my stay. I provided information on our arrival time and special requests (none, other than traveling with our pets). Unfortunately, none of this was acknowledged at check-in. I arrived after my listed arrival time (and after hotel check-in time), but was told my room was not available. After a short wait, the room controller was able confirm that our room was ready to go. Associate at check-in thought our reservation was for one night (it wasn't) and told me she had no information that we were traveling with pets. She did acknowledge my Platinum elite status, but did not offer any room upgrade. When I brought it up, she stated that she thought there may not be any room upgrades available -- however, she did not care to confirm this (I also saw online that at the time of my check-in there were upgraded rooms available for booking). After getting past the check-in experience, everything else was wonderful. Valet, bell staff, and restaurant team was wonderful. Standard king room we received was clean and quiet -- very nice overall. Pet friendly which is a plus for me! Property is on the smaller side, but not a negative. I think of it as a boutique Ritz Carlton. Connected to Tower City Center which is very cool. I will consider staying again next time I'm in Cleveland.

I think you appreciate perfection most when you've experienced exactly the opposite. After a disappointing experience elsewhere the previous night, our lovely heavenly corner suite was exactly what we needed--welcoming and calming, beautifully and impeccably decorated with every comfort. The restaurant was excellent as well, including the selection of rock music playing at the bar. I truly didn't want to leave.