Descubra sua estadia em Qwa-Qwa

The photos don’t do it enough justice, the most scenic place ever(this is not an understatement). The view of the amphitheater from your room is exquisite and the sunsets are just breath taking. There are so many hikes encircling the area and it just adds to the view. The rooms were exceptionally clean and cozy and were equipped with electric blankets, heaters and loads of blankets. The bathroom was rather large providing comfort, the shower had hot water 24/7 and had more than enough storage for your toiletries. The restaurant consisted of a bar, an eating area as well as a lounging area perfect to watch sports. The bar had a seating area as well as darts, and I saved the best for last, the restaurant, it had many food options(including food for vegans and vegetarians). For breakfast there was a buffet on the weekends and in the week is breakfast on the menu. Overall food is good and customer service is good

The hotel is very good, but the TRIP platform has a very poor check-in experience. We arrived at the hotel tired. The front desk had our reservation information but denied that we had paid in advance. I showed my reservation form and it clearly showed that full payment was prepaid and included breakfast, but the hotel computer showed that no payment had been made. There is no choice but to pay separately to check in. Then I contacted the Trip platform and was told that Trip was booked through a third-party so-called partner. They contacted the local partner and finally the front desk confirmed that we had been charged twice. Trip customer service then called again and said that the hotel front desk did not read the order clearly, and I completely disagree with this explanation. I clearly saw that the hotel's computer showed that our reservation was unpaid. It should be caused by the lack of responsibility of Trip's local partners. In addition, the hotel has no restaurant at all and does not provide breakfast at all. All guests who stay can get a 20% discount coupon to purchase meals and drinks at the fast food restaurant in the service area of ​​the gas station next to it. The meals are very cheap. The accommodation we booked including breakfast was a waste of nearly 200 Hong Kong dollars. (My cashier receipt showed that the unit price of the room was 1178 ZAR, and the so-called breakfast-included price I actually paid was HKD 627).