Descubra sua estadia em Apia

WOW!!!! stunning place, rooms awesome, staff outstanding!! We would highly recommend staying here. We had a relaxing, luxurious break for a week here. All resort staff were very friendly, helpful, polite, fun and attentive. Our room had a stunning view and was always well serviced. Meals and drinks were great with choices for restricted diets. Breakfasts were great with a good selection. Pools were so nice to relax beside and beach front great for snorkeling and water sports.

The facility was clean and modern, but the shower didn't drain fully leaving a slippery puddle away from the drain hole. Housekeeping wasn't consistent. On separate occasions the mirror was left wet, the bins unemptied, the towel unchanged and the bed not made up properly. The programmable safe didn't open once locked, and the key card had to be reprogrammed to give access to the room. Once, while resting in my room in the early afternoon, someone tried to enter my room but the latch stopped them. I quickly checked outside, thinking it might have been housekeeping, but no one was there except someone - a burly obese island man in singlet, shorts and jandals - walking quickly around the corner. I believe it was another guest who'd somehow gained access to electronic access cards, and who was raiding other guest's rooms. It was after that incident that my key card failed to work, and I had to visit reception to get it reprogrammed. The staff were generally courteous and kind, but really only going through the motions to fulfil their role. No one stood out as loving the work they do. The egg station couldn't make poached egg. That had to come from the kitchen, and they had to boil the water first and it was an inordinately long wait. In a previous visit to Samoa, at a hotel in Savai'i, the egg station had a pan with simmering water for poached eggs, and they delivered poached eggs as quickly as any other style of egg. I visited other hotels for events around Apia on this visit. I'm now open to staying at other hotels after this visit.

I regret booking here, there are cheaper hotels that are better in the area. The staff are lovely, but the cleaning is horrible. When I checked in there was alcohol can and conditioner on the table next to me bed, used bars of soap and dirty glass. Tired at 3am I just slept and the next day I listed everything that had to be done in my room. The lovely staff did follow through but they were inconsistent. Some days they wouldn't put conditioner, one day the glass was dirty, and one day they didn't refill coffee sachets. There's no sugar or tea in the room. On checkout they tried to charge me for a wifi which I never asked for or used, I told them to rewind the cctv, I have my mobile data I did not need the wifi. Anyways they didn't charge me for it after some resistance from my side. I don't think I'll ever stay here or recommend this place to anyone. Outrigger Samoa is much better I've been told.

The worst accommodation experience we had during our entire visit to Samoa. Please do not book with them. Prior to booking, I checked the bad reviews and spotted a few that had me in two minds. However, I proceeded to book it due to the photos, location, advertising, price and the good reviews. We had booked a 'deluxe suite'. Well we arrived at 1030pm after a late flight in, was shown to our room by one of the cuzzys of the accommodation. We walked into a 1 double bed, 1 towel, stinky as all s@@t bathroom not to mention how dirty it was. So I gave it all a quick clean, went to the toilet...the toilet moved from under me as the whole bloody seat was broken. There wasn't alot we could do, so my partner 6ft4, my son and I all shared the bed and towel the next morning. Unfortunately, I had booked our final 3 nights there, long story short we had asked for a refund...we were told they would not charge for the first night and would discount it off the other 3 nights. To their defence, they apologized for the 'mishap', however we wanted a full refund of the other 3 nights as we did not want to come back....another long story short...we have been told that there will be no refund. We are staying at another hotel, while paying for moatoga. I'm so ropeable,don't do it to yourselves. It's a dive! I wish I had taken photos!

Perfect, especially good, great

I would not hesitate to give 5 stars to the fantastic staff for the kindness towards the clients at any time. The food from the lounge to the restaurant deserve also 5 stars! Very tasty and great variety of dishes . A buffet for dinner different every day. But i would give only 3 stars for the cleaning in our room and also in the public areas. The main door of the toilets in the lounge are covered in hand prints. We used in our room a cup. It was not cleaned or replaced but just rinsed and put back in the cupboard. The toilets were not clean upon arrival. The bassin tap needs to be mended and the bath is in a terrible state. We also found all cushions on the restaurant chairs very dirty. All covered in stains. But still. We will come back and will recommend this establishment for a short or long stay !!

This hotel was like a lovely backpackers for grown ups and we enjoyed this. The rooms were clean, functional and had all of the facilities needed. Although a little small this was OK. We stayed in room 8 downstairs. It was value for money. I really liked the outdoor dining area near the pool as it was a friendly place to talk to other travelers and share stories. The gardens were stunning. The location was good as only 5 minutes drive to the city centre and on the Cross Island Road for the day we went to Robert Louis Stevenson's house and gardens. Apia is not a big city. There was space for 5 cars in the car park and 2 on the street and this was Ok as there was always parking available for us. I bought a local sim card at the airport on arrival and this was handy as I could use my maps app on my phone for us to find our way around. The staff were helpful and friendly. The breakfasts were colorful, creative and something for everyone as they were served on a tray with a bit of everything with different items each morning. We had some laundry done and it was ready within half a day. The TV did not work due to a signal connection error. The air con worked well. The shower was hot which I like. Their was a shelf in the bathroom to put your products which was very handy. Hotels should supply places to put your stuff. They asked you take off your shoes when walking in the reception area which was a pain as my shoes were clean and I feel there is a fungal infection risk walking around bare footed. There were stones outside and they were rough on bare feet if needed to nip between the reception and the downstairs. I think they should make this optional.

We only stayed two nights at The White House Hotel, leaving very early the next morning for our flight home. The best that can be said about the hotel is that the room was relatively cheap, it was clean, the air-conditioning worked and it was well located for walking in Apia. On the negative side, the bathroom fan was incredibly loud and the shower veered from searingly hot to ice cold within moments. Breakfast was advertised as starting at 7.30am and we went down at 8.00am to find no plates, no mugs, no butter, a few sad looking lukewarm sausages and a couple of spoonsful of scrambled egg and no attendant at all. There was a small selection of fruit – tiny bananas – a toaster with slices of bread slowly going stale in a basket, and some jars of jam. After repeatedly finding a staff member to provide the missing utensils we were left unimpressed. Also, communication with the hotel prior to arriving was non-existent – we had sent a message asking about transfers to the airport on checkout and never received a reply. We organised our own taxi instead.