The service is the most important for the hotel. For more than half a month, the whole set of services that such a hotel can provide can be kept at a top priority. Whether it can consider the price of the frequent residents, it will become better.
The room was clean with a recent renovation, but the bathroom floor
Garbage had not been removed.
I checked in late at night, but I was not satisfied with the room assigned to the first floor.
The place is relatively remote, there are not many restaurants nearby, and the bed is very high, at least 1 meter. The coffee machine is a plug-in box, and the coffee brewed is normal.
There is a bathtub, you can take a bath, very comfortable.
The ice machine on each floor is at the elevator entrance. If you are assigned to the innermost room like me, you will have to walk a long way to get the ice.
Hotel is modern with nice rooms, public areas and large outside areas including pool and fire pit. Situated in Agoura Hills near Thousand Oaks with a lot to do locally and short drive to Malibu on the coast. Good collection of food options few minutes drive from hotel including great BBQ at Wood Ranch, nice pizza at Two Doughs Pizza and excellent breakfast / dinner at Sunrose California Eatery. Plenty of shopping opportunities locally also. Friendly staff. Good parking at the hotel for small charge of $10 per night. Nice bar area in hotel with excellent reds. If in the area again would consider staying here. Malibu has a nice beach but not much to see in the actual town. If there visit Adamson House Museum if only to wander around the small gardens and museum, and speak to the very friendly and knowledgeable lady in the gift shop. In Thousand Oaks go visit Gardens of the World - it is pretty small but lovely to wander around or have a quiet sit. The town of Santa Barbara is only an hour away by car from here and it is beautiful and well worth a visit.
Nice, newer property that is well maintained and well appointed. The only weird thing is that it’s in the same building as a Courtyard by Marriott and I wasn’t initially clear on where to park and check in. Once I figured out that it’s the same parking lot, same lobby, same common areas and same front desk, I got checked in and was on my way to my room. Had and overall great stay!
Checking in the hotel was a breeze. Rudy was very helpful and provided all the information needed for my overnight stay at the hotel. The king suite room was clean and had all basic amenities. I was given free bottled water for being a member of Hilton. Breakfast was great! The best thing was that Trader Joe’s was literally just steps away! I would stay at this hotel again.
Returning to Calamigos for another stay was a bit like coming home. As soon as I was driving there I knew the way and check in was a breeze just like before. I did have some issues when booking my room initially and ended up with an estate room, but when I checked in, I discovered I had been upgraded to a double bungalow. The ranch had undergone a few changes since my last visit and most of the staff was new. There were a few familiar faces which was good to see. The staff took excellent care of me, especially Kurt, the concierge, Connor, the resort manager, and Daniel, the assistant front desk manager. Also all the valets were great, greeting me warmly when I returned and offering me water before I left. The double bungalow I got was spacious with two bedrooms and a massive bathroom. I did have a couple of issues with my room, but the staff was quick to address them or explain the issue (my bed stand somehow broke, not by me, which they fixed the next day after I did a temporary fix and the phones in my bungalow were out due to wildlife). I was able to get in touch with the staff whenever I needed through text and they always responded within a few minutes. I did use the spa again (see separate review) and finally took advantage of the hiking trail they have on the grounds (did make a suggestion about signage). I also used the pool area and was pleased with the prompt and constant service the staff provided. However, I also had a private patio where I could get a little sun in the afternoon just stepping outside. It was another amazing stay and I know if/when I return to Malibu, Calamigos is where I’ll be staying.
I was so pleased with the facilities - very unique layout of the hotel, kind of a fun and mysterious experience to explore the property and gain my bearings. I get a little tired of the typical hotel layout - it's always exciting to get a unique setup like this one.
The hotel has been in business since 1969 but has obviously been completely redone, probably multiple times since then because it feels so fresh and new. There wasn't anything that felt old or stale - the entire room felt so clean and new, I highly recommend for germaphobes like myself. I felt very comfortable here.
More than anything, I was so moved by the customer service. Being a semi-frequent guest of hotels all over, I've come to learn that lowering my expectations before checking in at most places will prepare me for the inevitable disappointment - haha. BUT this was not the case here - the gentleman who checked me in was beyond friendly and helpful, I felt so touched by the personal effort he clearly put into ensuring my check-in experience was special. I will remember that for a long time. The lady who assisted me in the evening with a small purchase in the lobby and adding my rewards number to the reservation was also very friendly and not in a forced or ingrnuine way. I truly felt her kindness, both, through the phone, and over the counter. She went above and beyond to make me feel valued as a guest/customer and associates like her and her coworker who checked me in just don't go easily forgotten in my book.
The guest service and unique experience you're sure to have when you stay here are what set this hotel apart from the rest. I absolutely recommend if you're in the area. What a lovely place for anyone to come visit but still feel right at home. :)
Very Good
111 avaliações
4.0/5
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118 €
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