Descubra sua estadia em Utica

We stayed for just one night on our road trip from Michigan to Maine. Family of 4 and our Weimaraner. The two working the desk (man & woman) were so personable and helpful when I was checking us in. I’m late in getting this review in so unfortunately I can’t remember their names, but I just want to say that these two were truly great. Having our pup with us, they were sure to put us on the ground floor and near an outside door. That may not seem like a huge deal, but traveling with a dog, it makes a difference! Our room was clean and spacious, pool area was nice and the family loved the breakfast buffet. We will definitely choose a (Burrstone Inn) Ascend Hotel again.

My only hopes for this hotel would that it would be clean and comfortable for a quick overnight stay. It was a GREAT stay! The front desk staff was really caring, upbeat, helpful and nice - I will even venture to say they are some of the best hospitality staff members I've encountered in a long time. They went out of their way to provide us with some random requests (a bag of ice, rollaway bed) and even called ahead of time to confirm my room preference. They really treated us like valued guests. We didn't spend much time at the hotel, but kids did use the pool, which was nice. Hotel is close to restaurants/bars (very easy walking distance - Griffin's Pub is a stone's throw and Swifty's, Ocean Blue & Ancora are not much farther) and we could see the Saranac Brewery from our room window. Parking garage seemed adequate. Didn't utilize restaurant or bar in the hotel, but the area looked nice. Doordash options are also available for late-night eats! Thanks for a great stay!

The hotel recommended by the customer is an old building that has been around for a hundred years. The location is in the heart of Utica town, from the train station, about 10 minutes. All aspects are good, after all, is the Hilton brand. The only thing I don't understand is that when booking, there are remarks to try to arrange rooms on high floors. The hotel seems to pay less attention to Ctrip's orders. Although the hotel occupancy rate is not high, the optional room should be a lot, but it is still arranged on the fourth floor, and the room is close to the road, it is noisy.

This hotel does a decent job of delivering what you expect when staying at a Fairfield. The rooms are clean and sharp, everything looks fairly new, the bed is comfortable, and the breakfast in the morning is just fine for a hotel buffet, though lacks the option range that some have and is not fully replenished throughout the service period. I appreciated that the TV in our room supported streaming (you can login to your Netflix service / etc) -- we used that. I wish that it was more common for a hotel like this to use actual reusable plates/silverware for the breakfast rather than everything throwaway. The breakfast was supposed to be available until 10am, but the staff started packing it up around 9:45. When my girlfriend tried to get breakfast around 9:50, the staff were able to bring a few things back out of the kitchen for her -- but really, if a breakfast will be packed up starting at 9:45, list that as the end time rather than 10am. Checkout time is noon. The housekeeping staff knocked first around 9am (while we were still in bed), then again around 10:30am to see if we had left yet so they could clean. Since we were not checked out of the room yet, this felt a bit like being rushed out. I always prefer it when the housekeeping crew either waits until checkout time or starts first on the rooms where guests have checked out early, so I'm not woken up. I understand that staffing shortages likely make this kind of coordination hard. These are minor issues in the scheme of things. Overall a solidly decent night and a hotel I wouldn't hesitate to stay at again if I was in the area, though probably wouldn't prioritize over other options either.

****DO NOT STAY HERE**** 1. At checkin the front desk woman was incredibly rude from the second I walked in. She finally asked me in an accusatory manner if I was sick (I am still masking). Once I assured her I was not, she warmed slightly but not much. 2. My room was in a building off to the side and it wasn’t very well lit. The door to get inside was only working intermittently with the room keys. It wasn’t just mine- the desk lady warned me at checkin that people had been reporting problems and I might have to go around to the back door (which was even more secluded). 3. The room was filthy top to bottom. 4. Around 3:30 am, a man started banging on my door while simultaneously trying to get in with a key. I had to yell through the door twice that he had the wrong room, and he finally moved on. I didn’t sleep any more after that. 5. At checkout, the (different) desk woman was not any better than the previous night. She had to be called in by a maid and I still had to wait several minutes for her to arrive. She never asked how my stay was, and could hardly complete the checkout process due to complaining to a male coworker about how she was so stressed out at having to make breakfast and manage the front desk at the same time. They commiserated that someone should be hired just to do breakfast.

During my stay at the Hampton Inn Utica, I was truly impressed by the professionalism and respect shown by the staff. Isaac and Alisha demonstrated exceptional teamwork, ensuring that my needs were met promptly and with a smile. The cleanliness of the facilities, especially the bathrooms, was top-notch. It's rare to find such a dedicated and courteous team in the hospitality industry. I highly recommend this hotel for anyone seeking a comfortable and well-managed stay. I'll definitely be returning!