Descubra sua estadia em Upper Marlboro

From the moment we walked in the door we were made to feel special. The hotel was clean, spacious and the very best hotel we had stayed in! Breakfast choices were good but no bacon! lol We had our own kitchen area so we were able to cook our own meals (theres a Shoppers supermarket 20 mins walk away) The cooking equipment could be better as we had the smallest frying pan to use but we managed. The suite itself was more than we couldv'e asked for and as we had such a bad first night in Washington, we were happy. The hotel was a 10 minute walk to the metro that took you in to the centre of Washington which was great. We really don't have a bad work to say about anything!

My husband, son and I stayed at the residence Inn in April for 2 nights during our visit to the Capital. The hotel is in a great and convenient location and the ample parking is a great plus! The hotel is well maintained and the rooms are HUGE and have a small living room space. We loved the kitchenette which is stocked to allow you to prepare a meal if you choose to. There is a full size refrigerator which is a plus! This place is perfect for someone looking for a long stay because it provides the convenience of home away from home. Now the reason why they got a 3 are from me. The reception we received while checking in was absolutely horrible!!!! We walked into an unattended front desk, we patiently waited for a few minutes for someone to check us in and the gentleman who came from the back appeared to be in a hurry and annoyed as though we interrupted him. He did not greet us but rather rudely asked “Can I help you” without making any eye contact while logging into his computer and the only words that he spoke were to ask me my name and to ask for my ID and credit card and that was it! He checked us in and handed back my cards and the key card and started to walk away and I had to ask where the elevator was to get to our room. UNACCEPTABLE!!! I have traveled extensively and I have never encountered such rudeness and poor reception/customer service, ever! I do not plan on ever coming back to this hotel, which is unfortunate because I truly did like it. I liked the location, I liked the ambience which is why I’m giving them 3 stars, but the poor treatment as though they were doing me a favor by letting me stay there guarantees that I will never come back. I choose to spend my money where I’m appreciated.

Do not stay here! Absolutely horrible and disgusting. We arrived Friday evening 5/19 and checked in. Elevator rattled all the way up to the 6th floor. I walk into the room and there was a horrible stench of acetone or paint? Very chemical like. There were holes in the walls, stains on the floor & a weird all over stain on the balcony window. I requested another room and everything was decent enough for the night. We left for a funeral at 8am 5/20. When we came back around 10pm. We walk in and are told the elevator is broken and that we will have have to walk up to the 6th floor. If that wasn’t annoying enough, when we finally got to the top floor, there was a fire alarm going off. We tried to call down to the front desk for 10 minutes to see if it would be shut off (because we didn’t want to walk back down 6 flights and back up). The phone went right to a busy tone every time before we finally gave up. We decided to just gather our things and check out. We had to spend $200 to get a last minute hotel and because it’s Saturday at 10pm, most things are booked up so we had to drive 30 minutes just to get a decently priced hotel. In addition there is a $100 security deposit. Why? The hotel is already in horrible shape, if someone were to smoke in a room or leave holes or stains it’s not like the hotel would fix them. They’d just put new patrons in the same damaged room and collect their money. Avoid this hotel at all costs. Just spend the extra money to stay somewhere else. To top it off, the hotel did not properly check me out Saturday night. The young man at the front desk said he checked me out and to call ********** to contact comfort inn to be refunded. Because the young man did not actually check me out when I returned the key and checked out Saturday, the comfort inn At largo, MD is refusing to refund the second night of the stay (which was not completed due to their own negligence). Also, when trying to call to get my refund, whoever was working 5/24 flat out called me a liar and said I didn’t check out Saturday and that the alarm was not going off. I have been trying to have ********** come to a resolution with the hotel but they will not admit the alarm going off or that I checked out, despite the fact that they can check their own security cameras and see both. Absolutely terrible, and I will be recommending everyone I know against any Choice Hotels property. ********** and ******* as well.

The best and cleanest stay ,most reasonable pricing ,staff is on point, caring and very professional. I have recommended this to my family and friends . A safe place to stay !!! I enjoy the hospitality, and the way that the entire staff is on the same page, same agenda and same safety !

Checked in after 12:15AM was given a smoking room and the FD staff started arguing that it is a NON-SMOKING room and THEY are supposed to take the SMOKING sign out of the door of that room. So we got moved to room 151. The FD agent said that she will bring the keys waited for sometime but there were no signs of her so we went downstairs to get the key. Now in RM151, at 12:30AM we are struggling to open the door as the installation of the door lock was done so poorly. In the shower the shower-head will have limited water because the water will constantly run in the tub and you get free hip-hop music as the shower makes so much noise, told the FD but they speak very little English so was no help. We go to B-Fast and wanted some hard boiled eggs and while picking up found a hair as the eggs were not wrapped and anyone can touch it as there were no tongs. Told the staff and they brought the hard boiled eggs out, upon taking only one bite we threw up because the eggs were rotten, smelly. Didn't said anything and left and shortened our stay to 2 nights but never went to bfast. Now we were heading out and wanted to iron clothes turn the iron ON and did a test and saw huge black residue in one of the pillow cover, went to Front Desk and asked for another iron which he didn't have after 10 minutes a HK comes to the room and handed me another gross iron to which I said I will not use it and need a one which does't have the burnt residue, thank god she gave me one. Saw the GM's name outside but never saw him once seems like he doesn't care. Overall, this is not a very clean hotel, the staff doesn't speak English, rotten breakfast and broken shower with free hip-hop music. I wonder how this hotel is keeping the brand name as the place looks shabby and the run down.

I stayed here several times when it was still part of the Quality Inn and one time when it was a Roadway. That time there was some suspect behavior with **********s so I left. I made the mistake of booking here because of a last minute family emergency but even for that I’d NEVER stay here. Once we finally got into room 108 there were burns EVERYWHERE. The blanket, sheets, wall paper, door, carpet, table, even the TOILET SEAT had burns in it. I don’t even know how you burn a toilet seat?! But it smelled of smoke even though it was listed as smoke free, had a hole in the wall, a large piece of furniture was missing (chair or couch) the bed had a big dip in it, stains everywhere, door lock was broken as If someone tried to kick the door in, heater was broken, and it was just an overall disaster. I literally checked in and checked right out within 15 minutes. I absolutely wouldn’t stay here. We think the room was used for drugs with the small little burns everywhere. Just horrible.