Descubra sua estadia em Upper Grand Lagoon

Good place to stay, short distance to the beach. Lot of noise from the spring break crowd, TV wasn’t working and no towels but the black guy who checked us in was awesome and handled the situation. Not sure his name but I think he said he was from Texas.

Hotel needs some updating.. especially in the bathrooms. The fixtures in the shower were all loose... shower curtain was moldy. Room seemed damp all the time. Not sure if a dehumidifier is needed or what, but the sheets felt wet when you sat on them. Actual room seemed fine, just had issues with the bathroom. The ”key tags” they use only seemed to work half the time. I got a lot of exercise going to the front desk. They would only give us 1 key tag. Kind of a pain because if one person left the room, the other had to stay in the room because they didn't have a key to get back in!! Phone did not work to call the front desk. It seemed plugged in, but there was no dial tone. There were only 2 bath towels in the room. Well, the room was so damp, they never dried. I had to go to front desk to get more towels. You should put at least 4 towels in a room that has sleeping for 4. Breakfast was less than exciting. Only thing we had was the pineapple juice. Front desk staff was not very friendly... it won't kill you to smile at a customer. They all looked like they hated their jobs.

I have stayed here several times (at least six, but maybe, more). I have NEVER been disappointed! The staff is so friendly. Rooms are spotless...thank you housekeeping! Pool service, daily food and drink specials, gym, theater, free movie rentals...all excellent and the employees are super friendly. There is no ”restaurant” on site, but the daily grill food specials vary, and you can reserve a meal for pickup. BBQ grills are clean, and you can cook your favorite foods. The pools are exceptionally clean. There is an outdoor firepit where you can sit and sip. A lot of activities for the kiddies. Modern, updated rooms with a lot of amenities. I have stayed here so often that I really noticed the attention to details. Staff are second to none. I highly recommend a stay here, but book way in advance...and don't take my room because I WILL be back!

I was trying to find an affordable hotel for vacation and even though this one still seemed overpriced, I went ahead and hoped for the best. Upon check in, I noticed that the staff gave me a reused card holder and during Coronavirus pandemic, that just seemed like a big no-no to me, but I moved past it. I went to the hotel room and tested the door only to find out that the chain had been removed and the deadbolt also unlocked with a key. I had to go buy an alarm for the door since it was so sketchy. The sheets smelled like they were never changed- stank beyond belief. The room wasn’t swept or mopped and we had to wear shoes unless we wanted the bottom of our feet to turn black from the nastiness on the floor. The day after we checked in, we had room service come in (which we didn’t want but there was no do not disturb sign available), and after we got back, my Birkenstock’s had been moved as if someone had tried them on. GROSS. The second night we stayed there, a couple of men were arguing and threatening each other outside our room for HOURS. The point that terrified me the most was when one man claimed to have a gun as a way to scare the other one. Keep in mind, the door is crap and barely locks. The next morning, I had my boyfriend shove everything we had into the suitcase and take everything to the car. When I went to the lady at the front desk and tried to check out and ask for a refund I was met with attitude and skepticism. She said to me “you checked in two days ago and you’re just now feeling unsafe?” With a look on her face. I said “I felt unsafe the first night I got here but last night was the last straw.” I asked for the refund and she said she would have to talk to her manager, which I’m pretty sure means no and she just wanted to get me out faster. I will NEVER recommend this hotel to anyone.

Good room size

The property is under renovations so looks a bit like a construction site. Asked for a renovated room which was disappointing because the renovations are only half hearted. Examples; the bathroom tub and toilet and surround was new but the bathroom fan was so full of lint and grime that when turned on, it “rained” black lint on the floor and toilet. The 90’s curtain was not replaced and in fact was hanging off the pull rod. Our room had an area with a couch but there was no lighting in that area making it unsuitable for use. The manager promised to look for a lamp to solve the problem. Never heard back from him. Wish I had not stayed here.