Descubra sua estadia em The Colony

This Hyatt Place Hotel went above and beyond the normal overnight stay. It is clean, beautiful, and comfortable. The staff were so accommodating and helpful, in every department - check-in, breakfast, and the house keeping team. I HIGHLY recommend this hotel.

Donnell at the desk is awesome. I made an error when booking my reservation and she was able to get it all situated for me. Very welcoming and every time I passed by the desk she asked how I was doing, etc. She set the tone for a great stay. Room was clean and love the setup. Appreciated that there was still coffee offered downstairs by the desk even with everything going on. Will be back in the future!

The room is large, you can cook directly, buy some ingredients in the supermarket, and eat it yourself comfortably.

Great hotel for a great price! It was just a one night stay, but very glad this is the hotel that we choose. The bed was super comfortable and the A/C was ICE COLD! The young man at the front desk who checked us in was very nice as was Charles when we checked out. The breakfast was great. Plenty of hot and cold items to choose from and the area was kept clean. Highly recommend this hotel.

This is a go to whenever I am in town. It is always clean and the staff is always friendly.

The hotel was nice and the room was well situated. The cleaner they use for the rooms is a bit overwhelming, so there is a strong odor when you enter them. While not indicative of the stay overall, the toilet did not work. I had cats with me, so I was hesitant to contact room service to fix it. I did notice the trash can had water sitting in it, so I'm thinking it didn't work for the previous person either, and we both used the trash can to act as a water bucket to help flush the toilet. There was something that was a little odd. Check out time is 11. It was 10:50 when I went down to check out. The housekeeping staff had decided to mop the entrance way and hall areas at that precise time. That was not very well thought through.

It's been a while since I've stayed at a Hampton Inn & Suites. This facility seems to be very new. Everything was very clean and the lobby area is definitely above average. Lots of room and seating and the design is something you'd see in a much higher end hotel. The location is great. Close to lots of shopping and restaurants. We walked to a nearby spot in just a few minutes. The staff was friendly, but on two different occasions we had to wait at the front desk for 5-10 minutes before an employee showed up to help us. First to check in, and then later the same evening to request pillows for the sofa sleeper (also odd that there were no pillows in the room to use the sofa sleeper). Maybe they were just understaffed on that evening, but I stay in hotels at least 25 nights a year and I don't remember having to wait for someone to show up at the front desk like that. If you like a very firm mattress, then you'll probably be fine. But for me the bed was very uncomfortable. The room was spacious, but kind of an odd design. I'm used to staying at Hyatt Place and other similar hotels where there's lots of seating in the room. Here there was a desk chair and a small loveseat only. The bathroom and shower were both good. The breakfast was about average, but nothing special. Waffles, fruit, bagels, muffins, cereal, etc. I did appreciate that it was open at 6:00am. Lots of hotels don't open their free breakfast until 7:00am or later and I'm usually already out the door by that time. Wife and kids both enjoyed the indoor pool. Nice to see indoor pools open again after so many have been closed due to COVID.