Descubra sua estadia em Summit Township

Need better breakfast selections and have someone there running front desk. It's hard to find someone when you have an issue because Noone is at front desk, sign states had to go upstairs but he was out front smoking. Very unorganized hotel but some has nice amenities.

First, currently I’m cuddled in bed in the hotel! So I haven’t even left yet! Staff was amazing! Room good! But my praise comes in a different light….. The on site restaurant “safari grille”. Oh. My. Gawwwwwd. I was honestly terrified to try, but we were tired and hungry. I chose the tomato basil bisque and grilled cheese. My hubs had wings and Cobb salad! My bisque was mind blowingly amazing!!!!! The sammich was perfect. My husband who is hard to please, said they were the best wings he’d ever had! I don’t know why this place isn’t more on the map! You are top notch! We WILL be back!

The difference a day made! I have only positive things to say about my experience at this hotel. Check-in was welcoming and informative. Without prompting, I received a detailed orientation to the site and its amenities, and was encouraged to use them. The commitment to providing outstanding customer service at the Courtyard by Marriott Erie Ambassador Conference Center extends beyond the front desk. Literally every employee I encountered was helpful, gracious, or attentive. For example, one employee gave me recommended two local grocery stores. This morning's breakfast was bountiful and tasty. By contrast, yesterday's breakfast at the Home2 Suites Erie was basic and blah -- breakfast bowls heated by a lamp, plain bagels, and cereal with milk. No yogurt. Mainly for work, I spend approximately 60 nights per year at hotels. I recognize that hospitality is largely performative. Even if hotel employees are in a bad mood, they tend to meet the expectation to smile and provide useful information. My stay at the Courtyard by Marriott Erie Ambassador Conference Center was flawless. This was a sharp contrast to my previous night's stay at the Home2 Suites in Erie. Unlike at the Courtyard by Marriott Erie Ambassador Conference Center, where my stay was very pleasant, there were zero smiles at the Home2 Suites in Erie. At the Home2 Suites, I was not greeted by name, even after I introduced myself to three employees -- front desk; front desk manager; manager on duty. When I tried to ask questions about the location of the elevators and when breakfast was offered, the front desk manager stopped emptying the trash to butt in the conversation and threaten to cancel my reservation. I obtained that information from the manager on duty, but only after she looked it up. My room at the Courtyard by Marriott Erie Ambassador Conference Center was clean and comfortable. All the expected amenities were present. Nothing was untidy. By contrast, my room at the Home2 Suites by Erie was clean-ish. There was no lotion in the bathroom. There was no hair conditioner in the bathroom. In the shower, I noticed a VERY dirt place where one might place a bar of soap. While showering, I discovered that there was NO shower gel in the wall-hung dispenser. When I removed its cover, I confirmed the dispense was bone dry. Yet another letdown by the Home2 Suites by Erie. I mean, essentially an employee has to *never* check the dispenser for it to be empty. I had high hopes that my next stay at the Home2 Suites, for which I had pre-paid would be more pleasant. I confirmed my reservation with Hilton Honors on 5-31-23 and 6-1-23. I used the Hilton app to select my room and check-in on 6-1-23. As I approached the front desk at 3 p.m. to get my card keys, I saw the side profile of the front desk manager from the day before. She dashed into the office, closed the door, and canceled my reservation at 3:02 p.m. In my experience, that is an all-time low in customer service by a hotel employ

Very good choice

Our family of 5 (ages 7,5,3) and grandma stayed here overnight this past Sunday into Monday. We chose this hotel because it is connected to Splash Lagoon and were able to get a great deal! We had a great time! The biggest pro is that this is hands down the best bang for your buck if you are looking for a fun family trip (especially to an indoor water park). We have done Great Wolf Lodge and Khalahari, and I would say this was the best. The hotel is conveniently located off the highway. It is connected to Splash Lagoon. The six of us stayed in a two queen bed suite that included a kitchenette, pull out sofa, 5 x2 day water park passes and a great free hot breakfast for $353. BOOM! The hotel is clean, the rooms are clean, the staff is super friendly and accommodating. There is plenty of free parking and free wifi. It is connected to Splash Lagoon and central to a bunch of area restaurants. The breakfast was delicious and it was free! They had omelettes, French toast, fresh made pancakes, sausage, hot and cold cereals, yogurt, fruits, coffee, tea, juices, milk, assorted breads, etc. My only small complaint is check in is not until 4pm and checkout is at 11am. However, the awesome front desk staff was able to give us an extended checkout at 12:30pm - which was a huge help to be able to get two hours in at the water park and use the room to get dressed before checking out. Overall would definitely stay here again. Thank you to all the staff at the hotel who worked to give us a great stay!

Had an issue with plumbing but other then that I'd recommend! Thr tub was amazing

Room key constantly deactivated. Many grounds in decafe coffee last day of trip.