Descubra sua estadia em Suffern

Stayed at the hotel July 15 to July 17, 2022. First night I checked in went to my family event on Friday night,went back to my room key would not work went to front desk 3 times that night they finally contacted someone on maintenance to let me in. Second day went to brunch again after going back to room key would not work 2 more times to front desk and maintenance opens the door.Got dress for a BBQ at hotel and 2 hours later went back to my room to get rest before next event again key not working to get in room front desk person comes up to my room and can't open the door either.She tells me she will be back and never returns 20 minutes later I go down to find out what is going on and let her know she just left me waiting in hallway,she informs me she had to call maintenance to come repair the lock,after waiting in lobby for 2 hours maintenance shows up and can't open door either, said the front desk person gave him dead batteries, so he had to go to store for batteries. 2.5 hours later I get in room medicine and clothes were in room. Had 30 minutes to get dressed for a formal event which I was late. Later after event the key still doesn't work can't make this up smh. After all the waiting and not being able to get in room the only want to give me $50 off unacceptable. Do not stay at this hotel never again worst customer service ever!!!

Beautiful room, with a pull out couch and balcony for smoking. The King bed was perfect. Everything was clean and convenient. Quick drive to get decent food in the area. It was a local getaway for my birthday and I loved it for that. I would go again and def recommend it if you just want a place to stay for a change of scenery. Highly recommend and would stay again.

Excellent value for money, good service. But the weekend is difficult to set, we have to make two bookings. However, there is a highway downstairs, and people who don't sleep well should be cautious.

The hotel is cost-effective and the transportation is very convenient.

BEAUTIFUL HOTEL STAFF, Excellent location. Very Clean Gem.Enjoyed every part of my stay here for the week plus.Dominique was over the TOP exceptional providing 5 Star Service! If you are here I HIGHLY Recommend her doesn’t take away from any of the other staff but she has left her mark with this guest. Thank you for your wonderful service will book any time

The staff admits that this place needs a facelift for sure but Hilton doesn't have the time to close floors to do it. hmmm..... on the 3rd floor water pouring in from the ceiling so we were walking around buckets to get to our room. The pool is never open when we are here and not taken care of. overall dirty rooms dingy and need attention big time. I get that it needs remodeling (more than that) but then the prices should reflect it not more, less money. The staff is overall friendly, as we go there alot. The main issue for us is that Hilton has changed their pet policy which is a deal breaker for us. We are Hilton honors diamond members and have given our business to Hilton for years but this policy will make us change. They are taking carpets our of rooms because of pets relieving themselves and apparently anything goes, frankly we like pets. just do not want to sleep in a bed where dogs, cats and the like have ”stayed” People have pet allergies you know and it is not sanitary either. It is a pet first society, forget the humans that actually pay for things. When we were there we had to change rooms which was difficult because there were 2 German shepherd type breeds directly across the hall that kept up barking and carrying on. Again, we have nothing against dogs or cats etc., however when it is taking away from the pleasure and rest of paying patrons it is a big issue. Maybe a compromise Hilton and have a ”pet floor”. the staff tries to help as best they can.

my family was there for a reunion. All arrangements and requests were ready when we arrived. However, the highlight of the stay ,was at breakfast in the morning 7/28,2024, when a most professional and joyest welcome was received by all coming down to eat.Shout outs to WAYNE!!! With the most enthusiastic smile and greeting!!! He welcomed us all with heart. I was captured by his warmth.The hotel is forntunate to have such an employee!!! Thank you WAYNE for being you.

Great hospitality, had a wonderful experience staying there , staff was friendly. Best hotel in the area and will be going there again . Manager was friendly and upon request they respond very quickly

We spent one night at this hotel on a trip. The reception staff was very welcoming and answered our questions easily and pleasantly. We were in room 214 which is on the back of the hotel. We did not hear any noise from busy Route 17. There are two restaurant choices within safe walking distance and access to and from Route 287 was easy. The entire hotel was clean. It is either a new hotel or newly renovated as everything was up to date and aesthetically pleasing.The breakfast includes hot options. I cannot think of ANYTHING to say that is negative about this hotel!