Descubra sua estadia em Rockingham

Please allow me to share my negative review of the place. As a Marriott member I have expectations that are mainly lived up to at the various Marriott brands I have to visit, however, there is the exception and this place is that HUGE exception. Let me start by saying on two occasions I have had my reservation's canceled by the staff as I am en route to the area. The staff was overly rude, by calling me and yelling at me making demands that I pay the first night stay before arrival (as I am traveling from Virginia). Demanding that I show them proof of my government ID, again as I am traveling. Hanging up on me and then calling me back to only become belligerent, again. Dealing with this location staff was so frustrating and upsetting. I could not help but feel like it was very “profiling” in nature. No apology was ever offered and no effort to show I was appreciated as a customer was or has ever been extended. I would not encourage this location, which is a possible shame as it may be a more suitable location for the area. However, their attitudes certainly are representative to the lack of professionalism, customer service and ability to conduct themselves in any intelligent capacity.

This the second year of an annual event that we have stayed here it seems that since last year not much care has been given to the rooms.

The room was clean and the bed was comfortable. Very nice and modern hotel. We were pleasantly surprised that they had a full breakfast including cheese omelette, sausage, fluffy biscuits. We haven’t had a real breakfast at a hotel since the pandemic. Normally they give you a muffin and orange juice and say, “have a good day. “ highly recommend.