Descubra sua estadia em Riverhead

On a positive note the location was great, the usually amenities such as breakfast, indoor pool and gym, nice public spaces we’re all up to par. This is the reason I like staying at Hyatt place. Unfortunately, this location had some issues. First, our bathroom was not clean, Urine on the side of the toilet from a previous guest. Second, the parking situation is not great, there is very limited parking in the front so you had to either park behind the building or across the street. Neither lot had defined parking places and the lots were not suitable for roller board luggage. Thirdly, the hotel is adjacent to a catering hall. We were staying in room 418. If you are staying on that side of the hotel, dont expect to sleep before 12p. The walls are so thin you would hear the music and DJ from the weddings next door very clearly. When event is over tou get the pleasure of hearing the drunk guests screaming up and down the hallways returning from their night out. I would suggest if you are staying on a weekend to look elsewhere unless you are attending the party next door.

We had reserved three nights (using points and certificates, so reserved each night separately) and upon check-in realized we probably needed to cancel the 3rd night. I asked the clerk for confirmation that we needed to do so by 6PM of the day before. She responded ”No, you must do so 3 days in advance.” I showed her my confirmation email which clearly stated that cancellation is required by 6 PM of the day before. She simply kept repeating that at this hotel, the policy is 3 days in advance. Her unpleasant attitude and incorrect information (contradicting the written contract with our reservation) put a pallor on what was otherwise a decent stay. Since we are platinum members, we did receive an upgrade to a ”suite” which is a larger room with a sofa area. The room was nice enough except it faced the highway so there was some noise, which didn't bother me since I always wear earplugs.

I always choose this hotel and absolutely love it here. Needless to say I definitely will be staying here again. My children, husband and I just love it, from the pool to the beds to the gym area to the numerous lounge areas to the complementary breakfast. Which may I also say that the breakfast is amazing and they offer a huge variety of breakfast foods that all are very delicious...

The surroundings are desolate and there is no public transportation. It is hard to find a place to eat. At the front desk, there was a fat woman wearing glasses who was very arrogant. She stayed for two days and brushed me twice for pre-authorization. The pre-authorization was not returned after 4 days of departure!