Descubra sua estadia em Pleasanton

This property is generally clean and well kept, Staff are friendly and rooms of course are clean and spacious. I did have a few issues during my stay. My TV in the room was not connected to any cable and could not watch TV.. Bed and pillows were comfortable. Morning breakfast was decent ( pretty much like every other chain) There was a horrible smell when you walked into the property between the two sets of doors leading into the property. Pool and jacuzzi were heated well and clean. Pricing changed during my stay which I can't stand, but such is the industry.... All in all, a decent property. Would I stay here again?.....Maybe

We stayed for two nights in a first floor room. We picked the motel as they accepted dogs ($75/night for a dog). They also charged a $150 deposit that you don't get back without a delay. We were not satisfied. We stayed in room #105. It had a bad odor from the floors, sink and bathroom. There were only enough towels for one person and only one bar of soap. There was no blanket on the bed...only a bedspread that was synthetic and too hot and a sheet. The room was obviously old and had a bad odor. The bed was comfortable but small. We requested a blanket and were given one with a large stain in the middle so we had to have another provided. There were no amenities such as you usually find in other motels. The soap provided was in dispensers on the wall in the shower (all were either empty or almost so) which made washing anywhere but in the shower difficult. They advertised morning breakfast. We found primarily cold cereal, bagels that had to be heated and not much else...certainly not what we expected. We were provided with only one roll of toilet paper and had to go to the front desk to get another. The front desk does not answer the phone at night as it's always busy. The alley behind our room was busy with cars and people most of the night and is the entrance and exit for a fast food place adjacent to the motel. The hallway smelled of dog urine near our door. The lobby looks nice but if the room we were in is an example of other rooms, they do not reflect what you see when you walk into the lobby. Two nights in a row, we had people throwing balls for their dogs right at our bedroom window...at midnight...causing our dog to begin barking. I'm typing this just after arriving home after our visit. I would not recommend this motel at all.

The location is better, parking is convenient, and the surrounding life is also more convenient, especially not far from the large Aotelai Shopping Center, which can be described as a shopping paradise. Wi-Fi is automatically connected, and the network speed is also OK. There is no elevator, which is the most inconvenient place to carry luggage. In addition, the room does not provide free bottled water.

We checked in to this property via the Hilton App and selected a digital key. When we got to the hotel the digital key had not arrived so we had to go to the front desk. The lady there told us their system was down and we had to undergo the full check in process again, rather a waste of time. We were allocated a nice room on the 4th floor, pool facing and away from the noise of the Freeway. The hotel's highest floor, the 5th, for some reason is entirely shut off. Car parking is free. The property is now somewhat dated and will have difficulty competing with the two new Marriott Hotels situated just a block away. However, with a clean, quiet room we were happy with our stay.

The location of the hotel is not easy to find, we have been around for a long time to find. Breakfast is Starbucks downstairs, you can order coffee, juice, burgers, etc., delicious! Not far from the hotel, the newest outlets in San Francisco are just ten minutes drive away. There are also restaurants around the hotel for easy dining. The reception desk was a black boy. It was not friendly, and the deposit was deducted. The deduction of the room rate was not in line with the amount I booked. After receiving the bank message, I specially left enough time for check-out to check with them. Billing and booking information. Finally, the deposit is refunded, and the price is the same as that at the time of booking. I still have to pay more attention to it, otherwise I will find it more troublesome after returning to China.

We had to come to this region for a medical procedure and my young family member needs to fast for 36 hours. So to keep his mind off it we picked this hotel due to its pool and our Marriott points. Oh my gosh! That pool is PERFECT. The hot tub was perfect. After a day of unusually 107 temps it was an excellent remedy. The staff checking in was very nice too. I was upset and scared by a change to the rules that made it harder for me to use my husbands marriott card to check in without him. But the front clerk was patient and explained the new rules. It isn’t fair of marriott to make strict rules changes and not inform travelers so that the staff has to bear the anxiety of someone afraid they will have to go back out in the 107 heat until their spouse arrives. Since I was traveling with a family member preparing for a medical procedure I didn’t want him to risk weakening himself by being out in the heat. She was very kind about it but really Marriott you should think about the impact of your rules. If you have jerky people who don’t want spouses to be able to use their points (I would be happy to show my license to prove I have same address and last name and know the Marriott login because my loving husband shared it ) then give them a choice. They can say it’s okay for spouse to check in without them or say it isn’t if they have a stalker ex. I get it. But don’t penalize happy marriages because divorce happens. Simply give people an option to indicate their comfort level with letting spouse in . Thanks ! It is close to freeway and a bit of traffic noise but the kind staff and sumptuous clear pool make it worth it.

I stay at the AC a few times a month and Brianna always makes check in a breeze. She is always eager to help to make my stays the best experience! I come in late at night , being in hospitality myself I know that night shifts are sometimes trying but she is always professional and welcoming! Thank you Brianna!