Descubra sua estadia em Pelican Bay

Service was exceptional. We will definitely go back. Enjoyed our stay.

This hotel was underwhelming upon arrival where I saw a white construction looking sign letting me know the water slides and lazy river were closed. I was pretty upset I was not notified these areas would be under construction as I was mainly staying to enjoy these paid for amenities. The construction everywhere really was an eyesore and the rate at the time was $1100 a night I would’ve preferred to save that for when all promised amenities were available or had a price modification to match the amenities that had been taken away after purchase with no warning. Had I been made aware I would have changed my booking for a later date. Then throughout my stay it was a nice hotel but the employees did not make it feel like you were at the ritz, they made it seem like they were being forced to work and doing things were a bother. Upon check out we left our belongings with the front desk and upon retrieval they had misplaced one of my items and when I asked for it they stated they never received it, I had a ticket for this item proving I had turned it in. The front desk agent kept “checking” for the item but couldn’t find it and mentioned he would ship it back for the inconvenience if and when found and that I would be notified when it was. I called back the next morning after no contact and asked if my belonging was found and I was told yes they did not think to call me when it was rediscovered I had to reach out. Then they sent me a link to PAY to ship my items back myself only after calling back to complain this was an error on their part and then did the front desk agent state it would be refunded by them for the exact amount of the charge. It was an extreme Hastle and extremely poor customer service. I was in shock to find out they were storing our bags outside by the valet booth, my bags and those of the other guests could’ve easily been taken. For such a “nice” hotel I would’ve expected the belongings to at least be in an air conditioned room it was 90 degrees mid day with bags sitting outside exposed to elements. I wish I could’ve prevented this poor experience by not staying here. I would recommend staying at the nearby property the ritz tiburon. That resort gives you access to the ritz naples beach with chairs and at the other property we had a much better experience.

Front desk and staff were very pleasant and helpful! Veronica and Emily helped me check in really late at night and provided me very detailed information about hotel’s restaurants and amenities! Hot tub was on and hot late at night, it was so very relaxing! At the restaurant Andrea, Adam and the beautiful gelato server lady made our evening tasteful, pleasant and delightful! On the last day Nikki helped us checkout, fast and easy ! Stayed a little longer after check out because the hotel is just stunning, really enjoyed our time there! The room was beautiful and spacious too, the beach walk is a bit dark but a flashlight can easily fix that !

We arrived in Naples for a long weekend getaway. Instantly greeted by Michelle at the Front Desk who was so kind and helpful after a long travel day. She was great with information about the area. We utilized the shuttle beach service Saturday and Sunday. Hotel offers Free beach chairs, towels and water. If you need an umbrella, the beach service area, once at the beach, is very convenient and inexpensive to rent. Bella, the Front Desk Manager aka Shuttle Van Driver is GREAT! She has a bubbly personality and impeccable service skills. You can tell, she loves her job. We had a wonderful weekend. The rooms were spotless. The Pool was clean and beautiful. Highly recommend !!

We loved our stay at this hotel! The place was so clean, and the staff could not have been more accommodating! We got to see a great music duo group we love (Chasing Denver) and we enjoyed the music by the pool. The food was fantastic! I would definitely recommend this place to anyone who wants a great location and the best staff waiting on you! We will be back for sure!

I felt that the price of the restaurant was high compared to the accommodation price. However, the service is not a problem. The room was very clean and tidy.

I stayed at the Naples residence Inn for three weeks. I felt like I was home. The management greets and hangs out with all the guests Monday through Friday at breakfast. They take care of all concerns. The hotel is clean. The king suites are a great size. The location is perfect. The breakfast is wonderful I can’t wait to go back next year!