Descubra sua estadia em Northlake

My overnight stay was on Wednesday September 25, 2024 and my room was located on the first floor. I was laying in bed about to go to sleep and I felt bugs/roaches crawling on my head. When I got up and turned on the light I saw them on the bed as well. I addressed this with the front desk and lady was nice and apologetic and switched me to a different room on the 4th floor. I noticed trash bags and dirty linens on that floor outside of rooms on that floor which confirmed that this hotel is dirty all of the time. I took photos of these bugs and of the dirty 4th floor hallway. I reported this to the manager and the front desk in the morning. The attitude of the lady at the front desk was a little unsettling. The manager, Joshua Castle, asked to comp my room but I said no. He offered to comp me some Hilton Honors Points and I agreed, he offered me 15,000 points for a one night stay. I was insulted by this offer as I know for a fact that this hotel goes for 50,000 points a night as I had considered coming back to stay at this hotel at another time. He asked me what I wanted and I asked him to do what he felt was right. The fact that his offer was only 15,000 showed me that he didn't care about my experience. 15,000 is virtually nothing in regards to an overnight stay. I told Joshua not to give me the points either. Also, Joshua Castle, the manager kept making a comment about it being weird that there were bugs crawling all over the bed because that wasn't normal behavior. He must be a bug expert or may have been insinuating something but I found that to be offensive. I am Diamond with Hilton and I will end this year at or a little over 100 overnight stays at Hilton hotels and this brand will never be one that I stay at again. I have also advised our travel department of my experience and ask that they remove this hotel from our travel booking site. I also had throw to throw away my suitcase from this week to make sure bugs didn't come home with me. What a disaster! I called the Hilton Diamond desk and they were not much help. See photos for proof. I wish that I could give this hotel a negative star rating!

Easy on/easy off access from Interstate Highway 35W, and adjacent across from the Texas Motor Speedway. Very well maintained facility, quiet and calming. Front desk personnel were friendly and welcoming, courteous and professional. Room was super clean and tidy with plenty of in-room amenities. The king-bed was a great sleep. Breakfast was diverse and hearty...plenty of selections in the dining area on the main level. Highly recommend. FYI, make sure to try to reserve a room on the backside (south) of the hotel away from the Interstate Highway 35/and Highway 114 because of the traffic whine.

Just checked out this morning from my 4th or 5th stay. This time and the previous I stayed with my 11 year old daughter. The beds are so comfy - very firm which is to my liking but may be considered hard to those who prefer a pillow top. Room and hotel were extremely clean. Stay was quiet, employees were helpful and attentive. We had breakfast this time and I was so impressed. Sausage, scrambled eggs, bagels/toast, fruit, yogurt, hard boiled eggs, make your own waffles, cereal, milk, coffee, juice. All were delicious. We skipped the cereal but tried everything else between us. There were no eggs at first but the breakfast cook appeared with a fresh batch of scrambled eggs while we were making plates. We were up late and honestly took a nap after a delicious filling breakfast. There are a ton of hotels on raceway drive but this is the only one I’ve given repeat business. I will likely stay there again at least once in the coming week.

This hotel is nice for a motel 6. Very clean and the staff have always been nice. Never had any problems at this hotel and ive stayed several times

Valerie at the front desk was so welcoming, efficient and helpful. Made me feel right at home and really grateful that I chose your hotel. Lobby and elevator were very clean as well as the dining area. Breakfast was appreciated as well. Room was comfortable and clean for the most part. There was some scary brown liquid drips on the wall next to the bed, so not perfect, but overall I would still recommend.

Upon arrival the hotel lobby and hallway smelt like dog urine and air freshener cover up. I saw a lady walk to her room with a dog. I booked a ADA Queen online but upon arrival asked if there was a non ADA room, I was quickly told there were no other rooms open. The parking lot was empty. It’s a 3 story hotel. The room seemed renovated per photos. My sheets were stained. Had to call front desk for new sheets, owner re-made the bed while we talked about the new business in the area. The AC was not working at its capacity. With Texas weather being 100 degrees I wanted a freezing room to sleep. The AC would come on and off and never fully cooled down the room enough to sleep well. Constantly waking up to check and see if it was still working. Around 4am-5am it sounded like people were doing jumping jacks above my room on another floor. Kids running up and down hallway. Doors being slammed. Visible from outside Rooms had plants and belongings sitting in window sils. My assumption is the entire family lives there. They have limited renovated rooms to rent out. Mostly on 1st floor. Avoiding the other floors. Owners vegetable garden next to dumpster outside

We bought a Groupon with some friends on at the spur of the moment and decided to forgo our weekend usual of being at the lake and instead drove 12 miles to this lovely hotel. The entire staff was friendly, courteous, and went out of their way to make sure our overnight stay was top notch. The pool is bigger than most hotel pools and very, very quiet. We packed a cooler and made a day of it at the pool. Eric, the shuttle driver dropped us at a little hole-in-the-wall restaurant for dinner and then picked us up when we called him. He helped with the mini refrigerators we needed and even provided extra pillows. We had a great time at the hotel. So much fun that we did it two weekends in a row!!

This hotel is located next to a neighborhood not far off the highway. Very convenient to Main St. in the historic part of the town. Seems like your alone away from all the hub-bub. The super friendly staff went out of their way to give me info on where to eat and directions. They also engaged with my dog which is always a plus. :) The room was clean and the bed comfortable. I would definitely stay here again if needed but would look for a more reasonable pet rate. I think the rate for pets is high ($20 per pet) and there's a 50lb. max. Good thing I didn't bring my Rottie. Not sure why the weight restriction. What difference does that make?

This was the nicest hotel we have stayed at in a long time. Normally we are fooled by pictures and reviews. This hotel was the best by far.

Room was great for the price! Location was not bad either. We had very friendly staff who helped us checked in, even though we were little early. Cleaning crew was great, pool was nice and clean. I wish they offered breakfast. This place is pet friendly, which was a plus for us since we travel with our dog. We really enjoyed our stay at this location.