Descubra sua estadia em North Naples

Loved the location. Super close to malls and just minutes from highway, restaurants, and the beach. The staff was very attentive. We enjoyed our stay and would definitely return.

My family loved this little garden paradise in the middle of the city. The gardens surrounding our room where beautiful and we loved the large and comfortable space around the pool. We had fun having a family shuffle board contest in the morning after enjoying a light continental breakfast. The room was not fancy but was very clean and offered plenty of space and storage for my family of 4. We loved having a small kitchen to make light meals or snacks. The staff were very accommodating with any requests we had.

Service was exceptional. We will definitely go back. Enjoyed our stay.

I felt that the price of the restaurant was high compared to the accommodation price. However, the service is not a problem. The room was very clean and tidy.

This hotel was underwhelming upon arrival where I saw a white construction looking sign letting me know the water slides and lazy river were closed. I was pretty upset I was not notified these areas would be under construction as I was mainly staying to enjoy these paid for amenities. The construction everywhere really was an eyesore and the rate at the time was $1100 a night I would’ve preferred to save that for when all promised amenities were available or had a price modification to match the amenities that had been taken away after purchase with no warning. Had I been made aware I would have changed my booking for a later date. Then throughout my stay it was a nice hotel but the employees did not make it feel like you were at the ritz, they made it seem like they were being forced to work and doing things were a bother. Upon check out we left our belongings with the front desk and upon retrieval they had misplaced one of my items and when I asked for it they stated they never received it, I had a ticket for this item proving I had turned it in. The front desk agent kept “checking” for the item but couldn’t find it and mentioned he would ship it back for the inconvenience if and when found and that I would be notified when it was. I called back the next morning after no contact and asked if my belonging was found and I was told yes they did not think to call me when it was rediscovered I had to reach out. Then they sent me a link to PAY to ship my items back myself only after calling back to complain this was an error on their part and then did the front desk agent state it would be refunded by them for the exact amount of the charge. It was an extreme Hastle and extremely poor customer service. I was in shock to find out they were storing our bags outside by the valet booth, my bags and those of the other guests could’ve easily been taken. For such a “nice” hotel I would’ve expected the belongings to at least be in an air conditioned room it was 90 degrees mid day with bags sitting outside exposed to elements. I wish I could’ve prevented this poor experience by not staying here. I would recommend staying at the nearby property the ritz tiburon. That resort gives you access to the ritz naples beach with chairs and at the other property we had a much better experience.