Descubra sua estadia em Newberg

Do not stay here! **Unresponsive/dishonest manager, Dirty rooms and disorganized staff** I made the mistake of booking a room on a trip down to Newberg to see a friend. I called ahead to let the hotel know I would be arriving late, the front desk assured me everything would be ok. When I arrived that evening, I was sent up to a disgusting room that had obviously been used. I returned to the front desk to let the staff know, and they told me ”we got busy and didn't get to it”. They also didn't have ANY other clean rooms, so at nearly 1 am I had to scramble to find a room elsewhere. Luckily the front desk attendant felt bad for me and helped call the Best western to get us a room.... I informed the front desk that I did not want to return to Holiday Inn and would like to stay at the Best western for my 2nd night as well, and was told no. I was instructed to return the next day when my room had been cleaned. When I arrived the 2nd day, I was told I would be given a complete refund of the 1st night and I would be given a discount on my 2nd night. That would have been nice, except I already paid, so the manager said she would arrange for my refund. The manager never contacted my booking agency, never called me back and I had to wait on hold for hours to get ahold of agents to coordinate my refund. The booking agency finally called me back and told me that the manager approved the 1st night refund and refused the 2nd discount that I was promised. I am STILL waiting for her to call me back....I wish I never stayed here. I highly doubt I am going to get the remainder of my refund, so please take this as a warning.

I stayed here for 1 night and everything was fine. Check in was quick and easy as was check out. My room was quiet, clean and comfortable. The bed was comfortable and that was important! I was a little hesitant to be in a room so close to the pool (which I did not use), but once quiet hours arrived, all was good and quiet. You park at the back of the property at the opposite end of checkin. That was a bit odd, but not surprising for an older property. There are 2 disabled parking spaces and 1 EV parking space. Breakfast would have been fine if I had not been limited to the amount of food that the young man served. I sort of understand having someone put your food request on a plate for you, but when you ask for scrambled eggs and you are given the equivalent of less than 1 egg, that's unacceptable. He had a brand new, full container of scrambled eggs. I was the only person in the breakfast room and I was given less than 1 egg and a hash brown patty for breakfast. Admittedly in my post stay follow up with Best Western, I received a reply from the manager that the employee was thawing more eggs following an earlier unexpected rush. Like I said, the container was brand new and full, so I don't think he was waiting for eggs to thaw. Regardless, a quick trip through the drive-thru at McDonald's took care of the breakfast issue. Despite the breakfast issue, I would not hesitate to stay here again.

Everything was awesome again, I drop in this lodge once a month for work. The staff and night desk lady are always friendly and answering my questions. Thank you

Nice hotel great view good staff will be going there again when I am in town

All I wanted was a hot bath , I have a bad back. They said I could get new room. That wasn't possible it was everything I could do to get myself to that room. I was staying 2 nights asked for discount on room or a free nights stay or extra points because I'm a member. I never heard back no discount they took my name and number said someone would call me back no one called. Bad customer service very disappointed! Have always had a good experience I have been a member for 15 years, one time 10 years ago there was dog hair in a bed, on the spot they gave me a free room and moved me to a new room, no question that was good customer service! I will never stay at Wilsonville they have no customer service and had to make all kinds of calls to get an answer, whats the problem, and would have to get back to me, I guess they called once and that was it and charged me more for the second night than the first night. No customer service at all! The guest should be taken care of and ask the customer what would make them happy the stay worth while and give it to them. You can make a customer for life or loose them, if its money they worry about, making a customer for life will make you more money. I will never stay at Wilsonville again! There should have been no question, still haven't heard back from them lol...