Descubra sua estadia em Monroe

DO NOT STAY AT THE FAIRGROUNDS INN. DO NOT STAY AT ALL COSTS. DO NOT SAY I DIDNT WARN YOU. My mom and I are staying here while we wait to get our plumbing fixed. Our first night was decent, decent beds, showers, room. All for an okay price. Keep in mind, we are paying for 3 people even though only two are staying (father only came and used amenities)The beds were creaky, and hard, but manageable. But, during the night my mother's bed frame broke, and her whole bed was at a downward angle grade. So, my dad asks to move us rooms. We got a king suite, which was very much an upgrade from the double queen suite. All was well until the owners came and banged on our door at 10pm and told us we had to move rooms NOW because someone was checking in at 2pm the next day and this suite was not an animal suite. Keep in mind we moved into this room NOT EVEN 5 HRS AGO AND ITS 10PM AT NIGHT. My mom had just gotten out of the shower, I was about to get ready for bed, and they demand we move NOW. They damn near pushed their way into our room while questioning how many dogs we have; we have two dogs. One who is a great escape artist and I almost lost her because they were so inconsiderate. The owners sit and yell at me and my mother, will not show us an inch of respect or a lick of compassion. They say they'll charge us double for the dogs ($80). So I tell them I'll call my dad, who works at 3am, to come down and work this out. That got them to leave us alone in our room. So my dad comes down, and these people genuinely forget that others have to work on the labor day holiday, and was totally inconsiderate about everything UNTIL my dad TOLD HER that he wakes up at 3am for work each day. She also forgot that her 1st hotel room failed, which is why we had to move rooms; and since she forgot my dad graciously reminded her. Then she says, ”you can stay until the morning but your need to move tomorrow morning, someone is checking in at 11”. This was OBVIOUSLY a lie. So it's the next morning, I politely go to ask for our new room keys and return the laundry room key which we took at 8PM the night before. She then tells me I no longer need to move rooms, but I need to be out on Tuesday at 11am. She also gives me a lecture saying I had the key for ”too long” and that others were ask for it.... at 11pm at night. They will not let us reinstate our visit until, AS IF WE'D EVEN WANT TO AT THIS POINT. As we politely try to let them know someone in the next room is smoking, a man comes out and yells at us to leave immediately; again, even though we have paid. She also tells us she's ”booked out and to check the availability online”. Well, I checked the availability and as far as I can see our room is available til Wednesday. So not only are the owner forgetful, their liars too. I'm sorry, but we paid for sun-tue. We are not leaving, we shouldn't be treated this crappy either. This is the worst customer service I've had at a hotel; and I stay at the CHEAPEST hotels in yaki

Excellent service and very nice hotel. Staff very friendly and collaborative. Very well located

I stayed for 50 days and cleaned it once.

I chose to stay at Holiday Inn and Suites Bothell for a business trip due to convenience. That's the last time I do that. The hotel is newer, but that's all I can say for it. After checking in, I went upstairs to my room and while settling in, I heard this loud, rumbling noise that sounded like a freight train going through my room. When I called downstairs to ask what the noise was, the front desk clerk told me it's because one of the washing machines has a bearing loose. So it has a bearing loose, shakes my entire room and you don't bother to tell me about it when I check in thinking I won't notice it? When I ask if this will be going on all night, she says, that they usually stop the wash about 7-7:30. Since I had to leave, I wasn't in the mood to have to negotiate a room change so I left and came back later. I slept fine enough - the bed was comfortable. The bathroom has a weird configuration - there is a good amount of space, they just didn't make the best of use of it with the showing and toilet being squeezed on one side and the sink on the other. I also saw bugs in the bathroom which was not pleasant. I think the final straw was calling down to see if there was coffee in the lobby and being informed by the front desk clerk you have to buy the $18 breakfast to get coffee or use the coffee in your room. My colleague walked to a nearby coffee stand, I opted for the Chevron down the street. I don't know why the Manager thinks it is acceptable to put people in a room that sounds like a freight train is running through it or setting up a coffee stand where you can get a coffee for a few bucks, but everything stems from management down - so Holiday Inn and Suites - you can do better and you lost this customer.