Descubra sua estadia em Los Altos

My experience at this hotel was amazing. I was in town for business, working long days, and it was truly a pleasure to come back ”home” to this hotel. The staff made me feel welcomed like a treasured guest. The rooms were beautifully and uniquely decorated. The complimentary glass of wine was so appreciated. I took a salad from the restaurant up to my room. It was ready very quickly and was delicious. The croissants are the best I have had in the states - perfectly flaky. The location is great - Los Altos is adorable.

Very new, very clean, lobby also offers popcorn and sweet sugar balls. The underground car park is large. Next to the trader joes, wholefoods and safeway. Ideal for family outings.

This is the worst of my experience in any of the properties by Marriott so far. I made a corporate booking and stayed here for 7 days. Here is some feedback on the extremely arrogant and weird staff from this hotel ... 1) When I reached for check in, I waited in the queue for 30 minuets along with 3 more members and the staff responsible for providing keys was roaming here and there with his mobile carelessly for 30 mins. 2) There were a total 2 towels in the room and kitchen was not properly cleaned. The room was not properly checked and a heavy noise was coming from AC entire night , due to which I can't sleep. It took them 2 nights to fix the issue. 3) WORST ONE -- I selected the hotel as there was kitchen in the room , so that I can prepare my dinner. But for 7 consecutive days those arrogant staff didn't provided any room service including cleaning of kitchen utensils ,trash removal, or new towels. I went to front desk and complained 3 times in 7 days but those shameless and weird staff tried raising their hands and kept on cross questioning me with stupid questions like-- when did u came, whom u complained for room cleaning, why can't u ask the people cleaning rooms to clean ur room etc etc .. I talked to the workers who used to clean rooms, they told my room number is excluded from their list for any kind of servicing. I talked to the staff in hotel again but those shameless people seating in front desk hardly did anything. (thinking no one is supervising them and no one can can force them to do any work.) The person said they provide room service once in 2 days so wait for next day , but nothing happened in next day also. The guests in hotel are getting treated on the basis of their race... Finally I gave up and ordered all my dinners from Uber Eats for 7 days , as no-one came to clean the kitchen.. Finally trash in the kitchen started smelling badly in entire room. 4) Free Breakfast: they have minimal items on the name of breakfast, and they don't have any information on ingredients of the breakfast along with any allergic information. I questioned about couple of items asking do they have egg , and duffers reacted saying we don't know ... I requested front desk to add information on ingredients and allergy, but as usual they made fun of me and said we don't have any such provisions, if you have issues don't eat them. Here are some pics of the room , which states they didn't feel responsibility to clean kitchen, bathroom, change towels etc ..

The guy at the front desk of the hotel is Iranian. He has been to China before. He was very enthusiastic to see Chinese people check in. He kept chatting with my husband and asked if we wanted to delay check out. After we checked in, he gave us water and snacks. The hotel was very quiet, but the bedding was not very comfortable. Fortunately, we brought our own.

I stayed at this hotel for the second time. This is a Marriott hotel, with a kitchen, cooking utensils and cutlery. It is very convenient to cook. Hotel transportation is convenient, breakfast is available, and there are more varieties to choose from. Pure American style, you can experience it.

The breakfast was okay, the milk, juice, bread and fruit were all self-collected. The room is suitable, and the price is relatively good, free parking.

The front desk was very responsible, the accommodation fee was deducted, and the front desk actively communicated with Ctrip to explain the possible reasons. The best thing is breakfast. The parking lot is very convenient, just on the ground floor.

We had to come to town for appointment at Stanford. We had no idea where we were going, but this quaint, friendly, little motel was perfect! Lovely garden area to sit in and relax under the tree, breakfast brought to your room at your appointed time, pool. We will definitely be staying here every time we come to Stanford. Don’t want to give away our little gem. Very special place

Really nice clean hotel. Location is great - close to Stanford, shopping, restaurants etc. We had a room with a King bed. The room was insanely large and spotlessly clean. One of the best hotel ”free” breakfasts I have seen. The menu rotates daily and has good variety. They even served fried eggs one morning (not just those weird omelet things that most hotels serve). There was fresh berries and melon, whipped cream for the waffles, definitely an upgrade from most hotel breakfasts. There is a small room on the first floor with a pool table and tv where you can chill. We didn't notice until our last night there, but wouldn't have had time to use it anyways. Lots of parking. If you come back late at night the small outdoor lot is usually full, but they have a garage underneath with plenty of stalls. Garage feels pretty safe - requires key card access and is gated.

First off, I'd like to give a shout-out to the night shift front desk person Tony. He was very courteous and thoughtful in helping me on my arrival day (12 midnight) and assisted with all my needs. Thank you Tony for your efforts! For the hotel in general, it seems the place is understaffed but I believe that is how other hotels operate nowadays post COVID. The location is great and is right in the middle of where I want to be north and south of Bay Area. Many rental car locations nearby so I was able to get to one within 10 mins radius. For the room, I stayed in the king bedroom pool side with patio. The bed was very comfortable and clean. However, the downside was that the connecting room doors were paper thin, and the gap between the door and the floor was more than an inch high, so I could pretty much hear every word the person was saying in the other room. They need to fix that or else guests really don't have any privacy at all. I apologize to the couple in the room next to me because I was on a call at 3am in the morning and didn't realize I had woken them up until they started talking and I knew how bad the sound isolation was. After that, whether it was day or night time, I had to resort to whispering all my conversations because I knew people could hear me in the other rooms.