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My family and I stayed over Labor day weekend- one night to attend a family wedding. We took one of the most expensive rooms- a suite- because we were 4 in a room and all the other rooms had been taken by the bridal party and other travelers. When we arrived the elevator was out our entire stay. We had to walk up and down the stairs in our dresses and high heels. Although we took a suite and the hotel was aware how many people were staying in the room there were pillows, blankets and towels for only 2 people. They brought up more when we called the hotel desk. This was just not what we expected when taking an expensive room. The fact it was Labor Day weekend is no excuse. They appear to have been short staffed because I tried to speak to a manager and none were around. I was told to call back to see if they would make an accommodation on the room rate. I called the managers several times and there isn't even an answering machine. They simply never pick up. I wrote several emails to Holiday Inn Corporate and also received no response. The hotel itself is clean enough. The suite is decent enough if they stock it properly. But there is a lack of help and if you encounter a situation as I did you won't get satisfaction. I think this has soured me on Holiday Inn.

I wonder where all the complaints are truly coming from. I stayed here for a few days with my family for our jersey shore vacation and we thought it was wonderful! We stayed in a two bedroom king suite that was very clean and quiet. We thought the staff was very pleasant and never got the sense that there was anything with which to be concerned about. The hotel was very close to several dining options and retail locations and was a 15 minute drive at most to the Asbury Park Beach. Very convenient. I do want to be honest- I don't understand why the bathroom sink area in these suite rooms do not have some sort of privacy curtain or door. It does not make much sense to me. Do people enjoy being looked at while they are applying creams or brushing their teeth? I would suggest that management do what Disney World has done, i.e., set up a rod with a curtain at the very least. I will also admit that the rooms could use a refresh but that is in my mind a very nitpicky complaint. Everything was great!

I really hate having to do this, but they quite literally left me no other option. TO THIS DAY, they offered us no resolution. Mick Murtha and Sheraton Hotels Eatontown, New Jersey sabotaged my wedding. If “sabotage” sounds like a strong word, it is. And yet, it is the most accurate and objectively true term to describe what Mick Murtha and Sheraton Hotels did to my wife and me. One (1) week (ONE WEEK) before our wedding day, we found out that our entire hotel block (which we had booked almost a year prior, mind you) had all been given away. My wife and I, as well as ALL of our guests (well over 100 people) literally had nowhere to stay. ”Computer error” is all Mick Murtha offered as an explanation. But here’s the thing. Computers don’t make mistakes; PEOPLE do. Not only did Mick Murtha never explain to us what actually happened, never take accountability or apologize for his unbelievably egregious mistake, never offer to remedy the situation in any way whatsoever, but initially, he also tried to NEVER EVEN TELL MY WIFE AND I THAT THIS WAS GOING ON. Yes, you read that correctly. With our wedding LITERALLY one week away, when Sheraton Hotels and Mick Murtha realized that an entire wedding block (over two dozen rooms) had been double-booked over due to a Sheraton staff member error - OH, excuse me; I mean a “computer error”… he did not even contact THE BRIDE NOR THE GROOM. We had to be the ones to reach out to HIM, once we started receiving a barrage of calls and text messages from concerned friends and family members. Forget about basic hospitality; this was a level of apathy and disrespect that borders on criminal. You see, SOME (but not all… because why would Sheraton Hotels be accurate or hospitable about a single thing??) of our wedding guests had started receiving emails letting them know they no longer had a room. One week before our wedding. And the bride and groom were never even notified by the hotel. Unimaginable, and genuinely disgusting. Eventually, many of our guests were moved into the Double Tree in Eatontown. Mick Murtha and The Sheraton were no help with this process whatsoever. Truthfully, they made matters even worse, even MORE convoluted and stressful, by suggesting that we move everyone into a much lower-star hotel which didn’t even have a bar. We had tried to explain that we really needed a bar at the hotel, as this would be where our afterparty would be held. But Mick Murtha and Sheraton continued with their nonstop disrespect and uselessness, so my wife and I did our best to remedy the situation on our own. In the end, no acceptable resolution was found. We had guests spread throughout three different hotels, which disrupted the shuttle route, the afterparty, and our entire weekend. But the worst part was the stress that my wife and I had to deal with thanks to Mick Murtha and Sheraton. On top of everything else going on in our lives and desperately trying to finalize our wedding planning… to add THIS on top of it

I switched to this hotel for a weekend business trip at the last minute from one down the street, and I am SO GLAD I did. This property has an amazing staff (Shout out to Kyla and Gigi... you two are AWESOME!) and it's super clean. Everything was in good repair during my stay. There was a little wear on the piping around the front of the couch cushions if I'm nit picking, but the room was spotless, the bed was comfortable and the HVAC was just right. If I had to change one thing, I would like a slightly larger fridge, but the small fridge that was there kept everything super cold to the point that it almost froze. The first night I was there, I had a couple of drinks in the lobby bar, and I talked to Kyla and Gigi. They are nice people and I had a great time hanging out with them. Then next night when I returned from work, they were at the front desk, and as I walked in they both lit up and said my name! That kind of personal relationship is hard to forge at your regular Wawa, I definitely didn't expect it at a hotel I was staying at for 3 days. It honestly made my trip. This attitude extended to the rest of the staff as well. You couldn't walk in or out without the front desk staff or manager greeting you, and the maintenance staff said ”Good morning!” if you passed them in the hallway. Even the guests seemed friendly, greeting each other in the halls. All around good vibe, and I will definitely stay here again next year.