Descubra sua estadia em Lawrenceville

Throughout our stay and encounters with your evening front desk staff, I strongly believe that they can use additional training. Not as professional as you would expect from that position. We were part of a large party which should have been all on the same floor. We were not accommodated as originally requested when booked several months ago. Also, my family and I were locked out of our room for almost an hour due to the battery of the door lock being out! What in the world - how does that even happen! Thank God we did not have an emergency. We missed grabbing dinner because everything around the resort was closed by the time we were able to get inside our room to grab our wallet. While we were sitting in the lobby waiting for maintenance to arrive and open our door, we were not even offered a drink or a snack. I even mentioned that we missed having dinner because everything had closed and we were really tired and hungry. There was no sense of urgency from your staff!

Very comfortable room, with excelent shower, attentive service and ammenities. Loved my stay.

Was a good cheap hotel! Actually had a full size fridge, and a stove. I think it’s meant for more long term stays, I just stayed for one night. Not bad!

It's all good.

My family and I arrived at the Country Inn and Suites in Lawrenceville Ga for a two night stay Feb 4-6. around 3pm. Upon check in we were told we could not check in because the credit card machine was down. I was told to come back in an hour or pay with cash. The problem with that is we just drove 7 hours and were trying to get to a funeral. We didn’t have an hour. We needed to get ready. I explained this to the woman at the front desk and her response was, either pay cash or go to another hotel. She even suggested a Hampton Inn up the street. She started to get an attitude. I booked this reservation on the website, my credit card information was on there, so I honestly didn’t see what the problem was. I then proceeded to call customer service and got someone named Jay. Jay called the hotel and was told the same thing, so he said there was nothing he could do. Customer Service could do nothing? What I don’t understand is if you know you have people coming in with a reservation, why no courtesy call to tell us we needed cash or given us time to book a reservation somewhere else? This was a very difficult trip to make, as I mentioned we were there for the funeral of a dear friend. I started to cry, it was embarrassing. No one tried to help. They just wanted us gone. Needless to say we ended up staying two nights at the competing Marriott Fairfield Inn and Suites. Thankfully they had the same King Suite we had originally booked with Country Inn.

Property is everything I look for in a hotel. It is clean, safe and reasonably priced. The staff was professional and friendly. My room was well appointed and very clean. Good smell. The complementary breakfast provided a good selection with a very clean and well maintained environment. Would definitely stay here again.