Descubra sua estadia em Laplace

My wife, my son and myself stayed at the TownePlace Suites by Marriott in Laplace,  LA July 3-6, 2022. I have to say that it was the worst hotel experience of my life. To start,  there was only one elevator working.  The one that did work creaked and cracked like it was going to fall. When we stepped out on the forth floor, there was an exposed wire coming out of the wall.  When we got to our room, none of our keys worked. I went down stairs, and the desk clerk tried remaking the key, after asking me aloud what my room number I then went back upstairs, and the keys once again did not work. This went on 4 times, and not once did the clerk offer to give us a different room. After the 4th try, she handed my wife a master key, without verifying my wife's identity. We get in using the master key, and when I returned it, she (I later found out that her name was Shannon) said she would make sure maintenance addressed my key issue in the morning The next morning after breakfast I checked with the front desk, and the new desk clerk tried making a new key, even though I told her Shannon had made new keys 4 tines. I was pretty sure the issue was the lock, not the keys. She followed me upstairs, and let me in using her master key. She assured me that maintenance was on site, and would look at my lock very soon. We came back to the hotel 9 hours later only to find out nothing had been done. Maintenance had not even tried to fix it. Then, this desk clerk hands me her master key, without once checking my identity. I got in the room, and immediately emailed the GM, Rachelle. Rachelle returned my call the next morning. I explained everything, and she insisted that she needed to make one more key and try it. When that didn't work, she finally got maintenance involved. He worked on it for a few minutes, then stated that we needed to move rooms because he needed to change the lock. We stated that we did not want to move, because it was our last night, and it would not be worth packing and moving, but we were told we had no choice. I do not appreciate being forced to move, I do not appreciate the lack of regard for my safety by speaking my room number out loud. I do not appreciate the lack of regard for anyone's safety by giving me a master key at all, much less without verifying my identity. In addition to the key fiasco, we also had the following issues: Room 1 Not enough towels for 3 guests No bedding for the pull out couch A toaster that smelled like it was going to start an electrical fire, Breakfast ended at 930, but there was no food after 900 Trash in the halls multiple days not picked up by housekeeping A refrigerator that barely kept things cold, even after we turned it to colder TV service that stopped working every time it rained Room 2 Bugs in kitchen and bath Stains on couch Drywall dust on carpet Paint splatter on the bathroom floor The TV didn't work, and took over an hour to fix. The bathroom door was not hung properly, c

Everything was perfect as usual every time I stay with Best Western .Precisely the reason I keep returning… Also I feel extremely safe never any problems. Pool is always clean which says a lot most aren’t. All together just a great place to stay. It’s a family place.

I have been coming to this Hampton Inn for 10 years to visit family and I give it mixed reviews depending on who is working that day. Lol. The front desk is very nice but the lady in charge of the breakfast should be replaced or retrained. I actually felt bad complaining to the front desk because they are ALL so nice and helped me right away. The breakfast lady is just slow and can't be bothered y'all so know that. Lol! Otherwise very nice hotel. I highly recommend it.

They changed our room the night before even though we reserved it weeks in advance. Informed us everyone would be on bottom two floors and we arrive to people on all the floors and smoking pot out front. Get checked in. Went to sleep. We went to leave for the day the next day and I forgot my work briefcase upstairs which I cant leave anywhere. Went to get it but room would not unlock, went down to get rekeyed and back up..nothing. Desk clerk went back up with me to unlock it and a gentleman got in the elevator who was staying on an upper floor so I ask why our room was changed since everyone is clearly not staying on just the bottom two floors. I got silence. Left and decided to call and try to catch the manager since her note left on our table said she was there during normal business hours. Its 230 on a Friday. Nope shes gone home early. Desk clerk says she will see if she can catch the other manager going back and forth. Nobody calls me. We have the door fiasco again but have hot food. I write an email to the manager since I couldn't catch her on the phone. I specifically ask for an email back and not be bothered before noon. So at 1203 our room phone starts blowing up. We don't answer it because all our family has our phone numbers. I check my email to see this manager wants to only talk in person or over the phone. Well too bad Carla I'm on vacation and I'm not standing around arguing with you as to why yall lied to us and put us in a smaller room. Saturday rolls around and we decide to stay in and this is the first day housekeeping decides maybe they should clean our room. We dont want to be bothered so we decline. Sunday we leave and I tried to email the manager who says she will be around until 3. I ask her to have our room cleaned and since we had not heard the housekeeper knock that morning we figured she hadn't been there. No response. No room cleaned. Came back to key fiasco again. We go to leave the next day and I've got the stuff at the car so my husband can check us out since it's in his name. The manager decides to tell him she needs to speak to me. So he comes out and tells me this. I ask if we are checked out, he says yes and we leave. No Carla you're not gonna tell me to do anything. You're not gonna ruin anymore of my trip. You're not gonna lie to me some more and me pretend to be stupid. Idk what your reasoning was to tell us that everyone was going to be on the lower floors only to have people all over and not give us the tub I wanted so I wouldn't hurt the first day. Idk and I really dont care. It was a lie point blank and I dont have time for liars.

I stopped at this hotel passing through. I’m a Bonvoy member and it was a good price. But really at the end of the day, Marriott has standards and if I’m only staying at Marriotts, I want to believe in those standards. This hotel seemed like they believe they deserved a pass from these standards, and that it has never been free from the excuse of the Covid era. Any hotel or business who uses Covid as a crutch now, should be ashamed and look internally. Internally like- you are still having people sign housekeeping agreements where they only get service once a week..? That’s an internal issue and absolutely ridiculous. Other hotels are back to daily service so what is your issue? Figure out a way to hire people and make your hotel appealing to work at. How about the cleanliness of my room and the hair and mold I found all over the bathroom? That’s leadership and training. How about the sense of “tired” you get when you walk into the hotel and everything including the workers, look and feel tired? That’s everyone at this location accepting that the hotel they work at is subpar. But most of all, not one person who works there says “welcome, we are happy to have you. How is everything? Thank you for staying with us. Etc….” I get hard times and I absolutely understand a lot, especially in this industry. But when I talked to 3 different people at 3 different times of my stay, and not one person said they were happy I was there, cared about how my stay is or room is, or thanked me for staying with you, is absolutely internal issues and nothing else. All of them made me feel like I was a burden. I’m willing to pay money to stay there, but you should also be willing to say “thank you”. At the end of the day you need to remind all your staff that if they didn’t have guests staying there, then they wouldn’t have jobs. Every time I talked to a worker, including handing them my credit card to pay my bill, I felt I was the inconvenience. I think you need to look back and re-train what hospitality is. I want to emphasize that I get hard times when you cannot control it. I had a window covered by plastic because you were resurfacing the exterior. I would never complain about that. It has to happen. I had an AC unit in my room that when it shut off sounded like a door was slamming-I didn’t get any sleep. I really wanted to say something to someone if they actually asked about how my stay was. I hate to complain so I didn’t and they didn’t care. So here you get a review. I get some of these things are out of your control for the most part, and that’s ok. But say at the very least- thank you for staying with us…. Is that so much to ask for? It’s Just disappointing because I want to be believe that at a Marriott I will get a certain level of standards maintained, and I was reminded that while it says Marriott on the outside, that’s not who owns it or who cares for it. But we as members want and need to feel like they do…

The hotel was very clean and the staff was helpful. Housekeeping kept my room clean and the ladies were friendly during each interaction in the halls. Shot out to Alvarez & Karen they were very nice. I will definitely return