Descubra sua estadia em Lake San Marcos

Rooms were nice and clean and we had a beautiful view of the lake. The beds are comfortable however my sleep was disrupted due to noisy pipes that we could hear whenever other rooms used their showers or sinks. Staff was friendly, prompt and helpful. The restaurant Amalfi was delicious and I also appreciated the complimentary drinks you get at check in and s’mores kit that is provided in your room.

The breakfast is great, Omelette is made on the spot, and there are muffins, muffins, yogurt, and bagels! The room is big, clean and comfortable! There is a self-service laundry on the second floor, and free coffee is available in the lobby on the first floor! Lots of free parking spaces!

Yes it’s new, yes it's clean, the employees are sweet but…… No Coffee! Sorry guys, but not having your permit to serve or even give the little coffee packets out to make in your room is not ok. They give you a pot but then you have to go to the grocery store and buy filers and grounds. So $15 later you can have a cup of joe in your room. It would also be nice to have a mirror located outside of the bathroom for multiple people to get dressed at one time. We also had no blow dryer in our room. (The front desk may have had them but luckily we had a travel size with us) One other detail they could attend to is to reverse the fridge door so that it opens towards the kitchen sink and not the entry door. In summary, it’s very basic with no-frills. I did like the rate.

It looks like I haven’t had luck on my recent stays at Marriott properties even if I’m a Titanium Elite. Had a reservation at Residence Inn San Marcos last January 7th-8th. Tried to check in at 230PM but the room was not ready yet so told the front desk we will be back but it will be a late check in already as we were going to the hospital to visit our sick family member. We arrived at the hotel around 1120PM and checked in. Patrick, the front desk person checked us in but he did not recognize my titanium membership at all. I asked him what type of room was provided and he told me he cant say due to privacy thing. I wondered why he wouldnt tell me as there was no one there except me and my fam. I was not even asking the room number but room type if I was upgraded or not. When I explained what I wanted to know he said it waa 2 beds in the room. We went to the assigned room, 415, we noticed on the door that it was an accessible room as there was a sign for disabled and hearing impaired. We entered the room and it was spacious but not 2 beds as there was only a king sized bed and sofa bed. That was fine however there was a loud noisy banging noise inside the room and the room was vibrating too which was not good for sleeping. Also the door on the sink was broken and the scrub on the sink was dirty (see attached pictures). I did call the front desk and asked first about the room type and told him there was only one bed and he told me the 2nd bed was sofa bed. So that was ok. Then I reported the loud sound and the vibration and asked if we can be moved to a different room as clearly we wont be able to sleep on such conditions. So he checked and told me right away that we can just cancel the room and find another hotel and he wont charge us no fees or there is an available room but on a higher type level but we need to pay additional $100 to move. I told him I was a Titanium elite and that the room is defective thus he should offer to move us on another room without any fees as it is the hotel’s fault. I asked him if there were other rooms even if not a suite or a downgrade, one where we can just sleep as we were already tired and stressed but he clearly told me none and that we need to pay extra $100 so he can move us. I asked him if he can go up on the room and check what I was complaining about so that he would know I’m not lying but he told me right away he cant do so as he was the only person there and there was no maintenance. He didnt want to go up at all to check and he just said we can just check out and he wont charge us. I asked for the manager and was told there was no one that night so I can just ask in the morning. I told him that was not right so I called Bonvoy customer service to see if they can help. The customer rep called him and the rep called me back and was told there was an available room but only a studio room with 1 king bed and no sofa bed so we won’t fit. I was surprised to hear that as Patrick never mentioned

There was an issue with my reservation which I won't bore you with the details of. The front desk employee bent over backwards to figure it out for me, ended up having to call in a manager to help, but they figured it out and got us into a room. You don't reserve a hotel like this and expect a 5-star experience but I left feeling like I got 5-star customer service. I could not be happier with the staff, and we will definitely stay here again the next time we're in the area.

We stayed at this hotel with a group of 100 persons, as we were in town for a soccer tournament with three of our club teams. First, the staff was awesome. Friendly, professional, and very informative. They even provided us with some welcome packages for our players, upon arrival. Rooms were clean and the breakfast was very good. The location for our group was perfect, with easy access to our fields and area attractions. Outside the hotel, in the same plaza, there are some nice eating options, including a great taco place, sushi, Starbucks, and pizza. A liquor store is there too. All in all a great place, I would highly recommend it. If you like to walk in the morning there is a nice park next by and another further down the street.

Very good room, nice environment, great service, nice American breakfast. There is a gas station next to the hotel, as well as a variety of restaurants, which are ideal for self-driving tourists. The hotel has an oversized parking lot, free of charge! The fly in the ointment is because it is next to the road and it is noisy at night. Americans may start to step on the bottom because of the cheap oil prices. All day is the throttle sound of the car and the modified exhaust pipe sound

Stayed here 2 nights to attend a wedding nearby. Price was nice. We found it clean and comfortable. Staff was great. Loved the free breakfast, especially the waffles! Fitness room is small but everything worked. Location felt safe, gas station with awesome snacks and liquor just steps away. Tons of restaurants nearby. Biggest thing to be aware of is that it is a dog friendly hotel, so there is noise from dogs at all times of day. It didn't bother us, they were pretty quiet through the night. I would stay here again.

As soon as we checked in and got to our suite late on Saturday night, we found a foul smell to our room - it was an accessible room. We asked right away to switch rooms and they offered to come and use air freshner as now rooms. We were exhausted after long flight and had young children and no way to open window. We fell asleep and went out next day and by that time figured out it wasn't what front desk said that it was just a hot day and not aired out - guess the previous occupant didn't get their dog out in time and by the tv in bedroom it was a disgusting smell. Just so gross. Second day we asked to move and again, they said they couldn't. They never cleaned and just put air freshner. inally 3rd day we were moved - and this time, ground floor next to basketball courts. Each day we had to ask them to take the basketball as people were playing before 8am and after 10pm. Just crazy. After all this and talking to multiple people, we finally got a night comped supposedly but bet if we check credit card, they never did. Do not stay here. Crowded in hot tub, crowded for breakfast and they don't clean up after people's pets have accidents. Just gross and they didn't make it right by far. Worst hotel experience ever.