Descubra sua estadia em Joliet

Dirty, old run down hotel. Looks like a hotel from the 70's that was refurbished (?) some time ago and never maintained. Not connected to the ****** - you have to walk across a parking lot, down a sidewalk, across the ****** parking lot and into the Hollywood ******. Then you have a long walk into the actual ******. They do not tell you that on their website. I should have walked out when I first arrived - the mats were filthy at the front door. When I was standing at the check in desk, three people were in an adjoining room looking at a computer screen, two of the three looked up and saw me and let me stand there for 3-5 minutes before one of them got up and asked if I needed something. They were dressed in blue tee shirts, jeans and tennis shoes - not professional looking at all. I should have walked out again at this point - but I didn't. The front desk did not provide me with the first floor handicap accessible room that I reserved several days earlier. I arrived at 1 PM and the front desk manager said I could check in and come back at 3 PM or so to pick up my key. When I returned, they provided me with a second floor room. When I brought it to their attention that I had reserved a first floor handicap accessible room, they were very flippant and said ”I asked you when you checked in if you wanted two queen or a king size bed and you did not tell me you needed handicap”. I asked if they could see my reservation in their computer system - yes they could but because I did not tell them to their face that I needed a handicap accessible room (even though my reservation stated it), they gave the room(s) to others. There was no attempt to make it right or apology by the front desk manager - they were very flippant and rude. We ended up in a room on the second floor. Elevator door only opened part way and in order for the door to close, you had to jump up and down. The halls were dirty - looked like they had not vacuumed in several days. When we attempted to use our keys, only one worked. Went back to the front desk and they acted as though you were bothering them to get the key programed. Air conditioning in the room was not adequate - had temperature set to 68 and it blew hot air. Water temp in shower was warm at best. ”Hot breakfast” consisted of eggs and bacon, cold cereal, toast, juice, coffee, shriveled apples and the yogurt was gone and they did not have any more. They did have Quaker Oats, however, no microwave to cook them. When I inquired, they told me to use the microwave in my room. Needless to say, we did not eat there. Don't waste your money - stay at a hotel off site - probably cheaper, cleaner and nicer people.

We stayed here for a spring break getaway combined with a dance competition. We had a room next door to friends we were traveling with, so I appreciated that they worked to have us near each other. Beds were comfortable. Breakfast was good (better than many other hotels). The room itself was nice - couch that could be pulled out to a bed - we didn't need the extra bed, but the couch was actually pretty comfy. Lots of shelving/storage since it's considered for extended stay. Full size fridge. Staff was generally very friendly and helpful. The cons - Hilton honors points only accrues at half the rate - I didn't realize this ahead of time and it isn't a problem with the hotel but rather the brand. Disappointing because I really thought this was about to become my preferred hotel within the brand for family travel. We also had some people at the hotel who were smoking **** at the hotel (legal in Illinois) but it stunk and even would travel through vents to other rooms. They did put signs on doors reminding of the non-smoking policy, but it felt like we were going to get charged for smoking when we weren't rather than addressing the issue at the source (and you could narrow down the source by walking through halls!) I assume this isn't a regular issue, so would consider staying here again because the hotel itself was very nice. Especially helpful if you are traveling with family because the rooms are large.

Hotel Management decided the best time to test the Fire Alarm would be before 8am. So, it went off twice before 8am and then continuously from 8:05am to 8:25 am. After contacting the front desk to confirm that it was 'just a test' and not a real emergency, I was told that the company hired to perform the test didn't know how to turn off the alarm. So, what would be your confidence that Hotel Management would be able to protect guests during a real emergency? Never again.

My husband is traveling across the U.S. for business. I reserved a room on the Red Roof Inn Chicago Joliet website. They offered a Red Hot Deal rate and I reserved that for him, as he would be arriving late and would only be staying the one night. The Hotel website states they are 100% Smoke Free. That is a lie. I called ahead after making the reservation and informed the front desk man that my husband would be arriving between 10:30 p.m. and 11:00 p.m. and to please not give his room away. The man stated he would be there at that time and would make note of it. When I spoke again to my husband this morning, he stated that he arrived at 11:00 p.m. and that when he entered his room, it reaked of cigarette smoke and was filthy. He said he asked the man at the front desk if his was not supposed to be a smoke-free room and the man agreed, but said that was all they had available right then. So, my husband, being tired from a long day of driving, went back to the room. He said that the thermostat didn't work in the room and that he tossed and turned but that by 2:30 the heat in the room and the fact that the mattress and bed sheets reached of smoke, he just couldn't take it any more. My husband has a smoke allergy, so this just compounded the problem for him. He gathered his things, approached the front desk at 2:30 in the morning and there was no one around. He left. When we spoke this morning, and told me what had happened, I told him I'd contact them for a refund. After waiting on hold, and speaking with the front desk in Joliet, they patched me through to Guest Relations and they are requiring my husband to call in before they'll issue us a refund, which he will do, but he'll have to make a stop on his trip to do so. I chose this location for my husband because of the great 4/5 reviews on Trip Advisor. Please be aware that this location is not 100% Smoke Free as advertised, is filthy, the Red Hot Deal means you get a smoker room (even though your statement will say Smoke Free) and that they will hassle you over a return - $53.23 with tax.

Stayed at this location prior to renovation, hotel has been completely transformed. Staff was polite and helpful, would recommend to anyone looking for a budget friendly hotel option in Joliet illinois.

Nice location on top of that place was near that I need Price is cheap compared to another hotels

The location is good, but some rooms do not have a microwave.