Descubra sua estadia em Henrico

This is the second time I’ve stayed at this Courtyard. It isn’t bad or gross, but it’s not one of the nicer Courtyards either. It’s dated and the rooms are in need of a remodel. With that being said, compared to other choices in the area, this was reasonable and I knew what I’d be getting. You won’t get internet TV, the desk area is small, the lighting is on the poor side, the furniture is older, the carpets have a few snags, the bathroom vanity is small, and the bathroom itself is basic. It’s an older style Courtyard that has seen a few upgrades in the lobby. There are a few staff members that are beyond kind and helpful (sorry I don’t have their names). And there are a couple who seem literally indifferent as to helping you. This was the case both times I visited and the people happened to be the same.

If you want a 5 star hotel, go pay the 5 star prices. If you want affordable and a comfortable stay, book here. The king smoking room we had was clean,quiet and just what we expected. All the staff at the hotel were courteous and helpful, the young man that checked us in especially. Conveniently located to highway and restaurants. Will definitely book here again if we come back to Richmond.

Traveling through Richmond and this place was listed on the highway, we figured it would be perfect. It wasn't actually on the highway - but close enough. No connecting rooms available - so we all had to squish into a suite (family of 5) There were enough beds but it just felt cramped. The hotel needs an update. The pool was closed - under maintenance - fine by us, but if you want a pool don't go here. The vibe was just old and a bit creepy. Hard to describe, the couch was material and pleather - really old feeling. I needed another shower after staying here. The TV didn't work well - very few channels. Breakfast was fine - nothing special. Checkout was at noon which we loved because we liked having a lazy morning. So just a Meh hotel. served it's purpose but wouldn't recommend as a must stay!

The staff was extremely nice and helpful. I really liked that I had the option to have a stove top and full size fridge! Definitely saves on the cost of constantly eating out.

Let me start by saying I enjoyed my stay and I will definitely be staying again. The staff was awesome especially the Manager Jessicac she went above and beyond she was so pleasant and hospitable. The Executive Housekeeper Tyra was awesome as well any questions you asked her she answered with a smile the rooms were very clean, beds were comfy, clean fridge and bathrooms also. This hotel was very quiet. OMG let me tell you about the breakfast. Everything that was suppose to be hot was hot, everything that was suppose to be cold was cold you received a full corse breakfast for Free. Even the decaf coffee was good. i've visited hotels all over and didn't and wouldn't eat their breakfast just by looking at it🤮. This location I would suggest to everyone to try. Keep Up the awesome work and I will see you guys soon this time just for some R&R.

Something has changed at this property...change of ownership or change of hospitality philosophy. I have stayed here for years with no issues. This stay was a trainwreck. While front desk staff was apologetic, property owner, who was also present, looked at me like I was crazy when i went to front desk to complain about the internet. Was dismissive, said he would restart the router, but service continued spotty, slow and would kick you off sporadically. While I am not a computer expert, I am relatively knowledgeable and former programmer. I had 4 devices with me, one a brand new dell laptop, and older dell laptop, ipad and iphone. internet was equally terrible on all four, extremely slow and unstable. Internet continued like this until i checked out the next day about 11am. Also, room had no smoke alarm, lights were burnt out over the mirror at the lavatory and there was no note pad or pen. I didn't even attempt to check out the continental breakfast. Previously when I stayed at this property, everything went well...it's not the hilton, but it was clean and everything worked. Be forewarned.

On checking in we we were met by an Asian “gentleman” who seemed disinterested at best. No welcome was forthcoming. He demanded ID and we handed over my British drivers licence. He puzzled over it for a while then threw it back on the counter and said it was no good. We enquired why and he demanded “photograph”. We explained that the older type licences didn’t have photos on them and he replied “I don’t care !!!!!”. I asked why a photograph was necessary and he threw his arms out shouting “how do I know who you are ?” I questioned his attitude and demeanour and it was obvious he didn’t care one little bit. I was all for walking back out of the place, but my wife persuaded me to stay, as we would have been charged anyway. The “gentleman” offered no information regarding the hotel about the facilities ( or lack of them) breakfasts , pool use , ice machines etc. We were left to find out these things ourselves. On entering our room we discovered that the sink was being held up by a car jack and bit of wood with a tube of sealant adjacent. My wife immediately went and complained at how dangerous this was and he reluctantly changed our room. The hotel was ,as expected, a no frills establishment. On our last day ( 3 night stay) my wife decided to make use of the pool facility and asked at reception about towels for the pool . She said the place stunk of curry and was overwhelming. The same “gentleman” proceeded to give her the third degree I.e “where are you staying, who are you , what room are you in” etc before handing over a small towel that at best had seen better days. Overall I would not recommend this hotel to anyone based on our experience. Whoever the Asian “gentleman “ was, he needs to change his arrogant , abrasive, attitude immediately and stop treating the customers like dirt. Having seen other reviews of this place it is obvious that We are not alone in thinking this.

I had a wonderful overnight stay from the time I arrived until I checked out. I was warmly greeted by Andre who made me feel welcome right away. I was happy to stay in one of the newly remodeled rooms which I found to be perfect. The room was immaculate, and the bathroom was spotless. I loved the ammenities in the bath, and it was nice to have a microwave and a Keurig coffeemaker in the room. The bed was very comfortable as well. If you have the chance to enjoy breakfast, you will meet Bonnie who is an absolute delight. Overall, I have only good things to say about this hotel, and I can highly recommend it.