Descubra sua estadia em Hartwick

From the start - calling from the road and needing a place that night - Keith at the front desk was friendly and accommodating, providing excellent help after a long day. The entire property is outside of town in a very sleepy area, next door to a farm - we looked out on a huge field and grain silos from our window. The rooms were very clean and comfortable, with new furnishings, basic toiletries, fun baseball pix on the wall, great beds and plenty of pillows. We skipped breakfast to check out the Cooperstown diner so we can’t comment on that. Note that pool was not working/available during our stay so call ahead if that matters. Overall, great stay and excellent value - we were comparing it against properties that, on this particular weekend, were priced $50-$100+ higher

The service attitude of the hotel is very good, and all questions are answered. The location is convenient. There is a supermarket, McDonald's and gas station next to it, so you don't have to worry if you arrive late! Breakfast is average and everything is replenished quickly. Overall, I'm satisfied! The only thing is that the toiletries are not complete, and they will be replenished immediately after the response.

The surrounding environment of the hotel is so beautiful. When I went there, it was snowing. I felt comfortable in the moment. The hotel was small but the service was very good. The breakfast was very rich and it was recommended.

Old, outdated - be prepared for malfunctions; just hope nothing goes wrong because management is more infuriating than anything & need customer service training. First impression. Check in staff was kind, friendly & informative. Unloading area isn't covered, a little inconvenient in the rain. Older hotel, nothing fancy but gets the job done. 3rd floor and room had a musty smell; but on the 2nd day I overheard the cleaning staff reporting it to someone and when we returned later in the day it smelled more like Febreeze. Cleaning staff was friendly. Breakfast was mediocre and bland. On the last morning of our stay, the fire alarm goes off around 6 am (or so). (Lovely way to be woken up, way earlier that needed.) After standing outside for a bit, hotel gets cleared by the fire department to go back in. After laying back down, about a half hour (or so) later it happened AGAIN. (Note: I was told the alarm went off a third time - after we left. They silenced the alarms (hello safety hazard) to prevent them from continuing to sound because they were unsure what was causing the issue. ) After being cleared a second time, I opt to check out. I asked the girl checking me out what they are doing to recifty the situation. She said she didn't know -”she will check me out but she can't do anything, that I will need to speak with her manager” (reasonable), who happens to walk around the corner. What was worse than the hotel experience that day, was the daytime manager, Mary. I asked what they were doing to compensate for the situation; that evacuating once was inconvenient but twice was unreasonable. Her body language and demeanor from the moment she walked up was smug and condescending. She said she didn't know and are trying to figure out what is going on. I said ”can you call me when you do know, before I leave a bad review” (as in, let's try to resolve this). Which she responds, go ahead and leave a review and starts to walk away. In which I said, you're rudely going to walk away? (Again trying to resolve this while on site.) She said ”yes, because I threatened her with a bad review”. And proceeds to tell me they didn't know what was going on yet. To which I said, I wasn't asking what the cause was, I cared how she, the manager, was handling the guests. She told me it wasn't her fault. Obviously, it wasn't her fault, nor did I imply it was. However, when you stay at a hotel, you are paying for and expecting a good night sleep, which barring hotel guest issues, should be uninterrupted. While it is not her fault personally, the hotel which she is managing is responsible for some sort of malfunction. I wasn't expecting much, for starters, a sympathetic and sincere apology (not a smug 'manager' who seemed anything but sincere). Perhaps a discount for the trouble their outdated hotel caused; or even offering to extend checkout time if I was willing to stay. Granted I was tired, had a headache and was IMO, appropriatly grumpy; but a kind manager with g