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Every staff member we interacted with went above and beyond. Examples - 1st one said on the phone for us to feel free to swing by before checkin time so we could leave a bag with food in the lobby so we wouldn’t have to worry about bear issues while at Sequioa National Park. 2nd one said, oh hey, you’re here and your rooms already ready, feel free to check in now. Such great people. I hate using big web services to arrange my stays - so dehumanizing and cuts into hotels’ ability to keep afloat. I loved being able to book directly with this hotel through their own booking service. Highly recommend!

We stayed at the hotel as the location is walking distance to downtown Visalia. The room was very spacious and clean. The staff were so helpful as my husband was feeling sick in the lobby and they immediately gave us a travel bag to use in case he got sick in the car ride home. Definitely will stay here again!

The hotel is located in the city center, next to the commercial street, suitable for shopping and dining.

The website for this B&B makes it sound so wonderful - so we booked it for a more expensive 2 night stay on our 3 week road trip of California. We booked the Sequoia Room for $504. It was so disappointing. We were shown to our room by the caretaker, but when I was shown the bathroom I first noticed that the sink did not have a plug. I pointed this out only to be told that she couldn’t get a spare one for me as they didn’t have any and that they just then get stolen’. The ‘luxurious’ dressing gown had a brown stain on it so I had to request a replacement for this. The 'private balcony' was not private and actually shared with 3 other bedrooms. I was especially looking forward to using the jacuzzi bath that was in this room but initially the cold tap did not release any water even though it was turning freely. Then it actually came off. Once again we called the caretaker and she then got the local handyman to come round and fix this. He tried twice to say it was fixed, but on both times, before he left, I turned the tap and once again it came off. At this point the caretaker offered us an alternative room. This room did not have the jacuzzi bath and separate shower that we wanted. But most frustratingly the toilet flush there did not work. There were also bulbs not working in the sink area and above the bed. There was fresh sawdust on the bathroom floor from a loose panel in the toilet door and a crack in the main cupboard mirrored door. When we pointed these out we were not informed as to when they would be fixed and were a little annoyed to find out that the handyman had been back in our room whilst we were out all day without our permission. Overall this place is in a very tired state and in desperate need of updating. The website needs to reflect what is there now, as it is very misleading at the moment. The guest rooms are not ‘luxurious’. We also did not receive any of ‘Lisa’s famous granola’ which I was really looking forward to and which was mentioned on the website. We also had to ask for the freshly squeezed orange juice on both of our mornings there. When I asked for some sort of reasonable compensation on our first day there, for all the issues that we encountered, the caretaker informed me that Lisa was away that week. We had paid about $500 for these 2 nights so I insisted that contact be made with the owner. The owner did ring the following morning and did offer us some compensation, but I would still not recommend this B&B as a luxurious place to stay on your travels in California.

The location is very good, just off the road. Not noisy. But the air conditioner is very noisy. No breakfast. However, there is a supermarket nearby.

Great experience at a great price. Rooms very clean and up to date, staff nice, and the complementary breakfast tasted great and had a lot of choices from traditional eggs and bacon to light fare and the traditional waffles. Would stay again and recommend for anyone on their way to Sequoia and Kings Canyon National Park

The room was clean and not very noisy on the side of the road. Breakfast can be about no, only coffee, toaster and bananas. Going to Sequoia Tree National Park, it takes an hour or two to drive.

Due to Covid-19, we did not travel for about 2 years. As of Apr, I had 4 free nights, three expire in Jun and one expires in Dec. I booked 2 nights at this hotel from Apr 17 to 19 with free nights. When arrived, we found that pool was not in service. My kids got really upset. One main reason I booked the hotel is indoor pool. They did not state that either on the web or app. In the night, I called Marriott to see whether they can switch the second night to residence inn. I called residence inn and confirmed pool working. The lady told me everything was set and I was going to get cancellation for Fairfield inn and confirmation letter for residence inn. I got confirmation letter in minutes but no cancellation. I called again and was told me since I was in the hotel so I had to talk to front desk to cancel. I went downstairs and chatted with front desk. The lady told me she would let manager know and everything was supposed to set by 8am next day. Next day I still did not get cancellation letter so came by front desk during breakfast. They promised again manager would handle it. Around 9am, we tried to checkout but Marriott system did not allow since it still showed as 2 days reservation. Front desk promised that they would handle it by 12pm and posted points to my accounts. It would take 2 to 3 business days. And two days later, finally my second night of Fairfield inn got cancelled but no points or free night was not posted. While stayed in residence inn, I booked second night with free night that expired in Dec. After one week, I contacted Marriott again. This time, a gentleman told me that there was no much hotel could do. He posted free night expire in Jun. I asked for free night expire in Dec or points since we do not have Jun trip plan. If Marriott did not mess up, for sure I will use Jun free night instead of Dec free night. He told me that's it and he thought the lady did everything right. Really got exhausted. For a simple problem, it took hours, calls and chats to fix. And finally got messed up and customer has to accept it. looks nice and professional but no one can help. Everyone promised but no promise really happened.