Descubra sua estadia em Euless

We reserved a room here in the home 2 suites. When we arrived we found the hotel is split between a home 2 suites and a tru hotel. The desk clerk tells us that the tru side is for people for only one night and the home 2 is for more than one. The room has no couch and is the size of a shoe box. We show the clerk our reservation and it clearly shows that we reserved the home 2 suites and the picture and description both show a large room with a couch etc. The clerk informs us that the home 2 side is sold out and he will let the manager know the next day since it’s late and the manager is off for the day. But he tells us that the rate should be almost half the cost since the tru side is much cheaper and obviously smaller. The next morning we had to check out early due to an early flight out and the mgr isn’t in yet but the girl at the desk tells us the same as the man the night before that there is a good sized difference in the rate due to the size difference in the room. And she’ll let the mgr know. Later in the day we have to then call them back and got the ‘manager’ by the name of John. He says that he will refund us 20 something dollars and says that even though 2 of his employees told us it was more of a difference that they were both wrong. He says that this happens here at this location all the time and that’s all he can do. We feel like if this happens all the time then maybe John isn’t doing his job very well and maybe they should get a manager that can. We will never stay here again and have told and will continue to tell everyone we know to avoid this location at all cost. We saw one other couple in the lobby who said they were dealing with the same situation and they had requested a room with home 2 that was accessible and they got stuck on the tru side also. This place is a scam and has horrible management.

Facilities are a bit old

Excellent service! The environment and facilities are complete. Hygienic and clean!

We hosted a meeting here for about 60 staff members for multiple days. We found the hotel to be in an excellent location, close to DFW, shopping and dining options.. and to be a very good value for our budget. The meeting room space was great. Spacious for our entire group with different options for small group breakouts too. The banquet coordinator, Dana, went way beyond the call to work with us from early to late (and on her days off) to be sure that every aspect of the meeting was successful. I am very pleased we chose this property and would do so again. Thanks, Dana and your staff for being terrific and so gracious.

This was the best bang for my buck I think I've ever received. Just needed a hotel night before and early flight, as I've needed many times before. This one will be my repeat due to price, location, parking, van service, and overall customer service! Even had small restaurant and bar and breakfast!

Staff was super friendly. This Best Western is in a great location. We had a nice stay and would stay again. I would highly recommend this location! No complaints here! Well - maybe house keeping could come a bit later rather than knocking on the door at 6:30 am lol…

Very clean, very good location

The rooms are extremely clean and provide a very nice fridge, microwave, iron and board. The a/c is super cold and not too loud. There are more than enough clean towels for 3 people, but I was by myself. The property was well maintained. The pool was very clean and in full working condition. The staff, from the very interesting and friendly Owner and his wife, to the night auditor, to the maintenance man, all extremely courteous and helpful. I very much enjoyed my week long stay here. The location is excellent, and provides many shops and restaurants within walking distance. Just outside of the DFW airport, allows for you to get off your plane, and within minutes be in your comfy bed. I will stay here again and again. Not a single complaint.