Descubra sua estadia em Dulles

We were not being recognized nor received any benefit of being a Globalist Member. We were given a very basic room yet there were plenty of suite rooms left on that day. The room we were given does not have any kitchen equipment and has minimal space being a Hyatt House. The loud noise coming from separate in-room unit of AC are very disturbing in the night and we couldn’t sleep well. We were not pleased with the check-in process as we felt we were very rudely treated. The person who checked us in didn't give us any information about the hotel or amenities, and when we asked for a late checkout for 4pm in the next morning he simply just nodded. He didn’t put it in the system. That is what we had to figure out the day after when the housekeeper tried to come into our room at 12pm.

We checked in fine and asked about somewhere to eat. The guy on reception recommended a nearby hotel which has an 'Irish' bar attached ('Irish' in the loosest term!) He said the shuttle would be happy to take us and we arranged a time. This went to plan and we shared the ride with 2 other people, they arranged a return journey and so did we but for a little later. Halfway through our meal the driver returned and came to our table, it was nowhere near our arranged collection time! So, we sorted out a time for him to come back later. We waited, waited and waited some more. Eventually gave up and walked the half hour back to the hotel, fairly busy roads and no footpath/sidewalk so we had to be careful. When we got back to the hotel, there was the shuttle bus, no sign of the driver and the receptionist unable to explain what had happened. Now don't get me wrong, the shuttle offer/idea is very welcome. But it has to be put into practice and done right. Had there been an emergency, an airport run was needed etc then we would have understood. But the little bus was just sat there. I see from other reviews that others have also experienced shuttle problems, fortunately ours wasn't an airport run so wasn't drastic, but for those coming off long flights it must be very frustrating, obviously something that the hotel needs to address. However, the hotel was fine, did the job, the room was comfy enough and the breakfast ok, wasn't an extensive choice but it was fine. There's also a petrol station where we got some sandwiches for our drive and they were delicious!

The Dulles Airport North is located nine minutes away from Dulles International Airport. We recently made a reservation in this hotel for one night before my flight from Dulles. It was quite a great experience, starting with the check-in process with Alex. She was pretty energetic and friendly and expedited our check-in process. The two beds room was quite comfortable and met the business traveler's needs for a short-term stay. Also, parking is free in this location. I would highly recommend this location anytime and will be part of my selected hotels in Dulles when I need to travel from IAD.

I was attending the AMVETS National Executive Committee Meeting at the Washington Dulles Airport Marriott the second week of March. When we first arrived we were greeted with a warm smile at the front desk. Angela P. was the perfect host and the epitome of customer service. Very personable and accommodating to our needs for our stay, went above and beyond to make sure our stay was enjoyable. Along with Erin and Darnell, the staff at the front desk and the security officers were outstanding! However, the event group leadership and staff is another story. It seemed that a certain individual was trying to make a name for themselves and in doing so destroyed a great portion of our enjoyment during our stay. I will say he and his minions provided us a memory that will be remembered for quite a long time; a memory exactly opposite of the wonderful service we received at the front desk! Kudos to Angela and her co workers!

In a world where many hotel chains use COVID or being green as an excuse to save money, I am happy to report that the Westin Dulles rose above my expectations. Much to my surprise, I did not find a green excuse flyer on my pillow to explain why my room could not be cleaned while I was out. Too many hotels use either ecology or COVID-19 as an excuse to set low expectations for customer service. The Westin Dulles is the first hotel that truly delivered on its commitment to customer service. They cleaned my room to spotless perfection while I was out on business. And when I came back I had clean towels and a freshly made bed to sleep in. Westin elevated their brand by doing what used to be expected. Our bar was lowered by COVID-19. However, Westin still cares enough to overcome the challenges facing the hospitality industry. Well done Westin! Gratefully, Gary

Sure enough, like the comments in the review area, clean and can cook noodles. Just got off the plane, took my son, hungry. I didn't dare to go out to find food when I was at night, but I cooked a bag of noodles. I cooked another pot of tea and went to the fire. The facilities are good and very satisfactory.

1. It is far from downtown Washington, but only 15 minutes from the airport to reach the departure level of Dulles Airport. Second, the hotel is located in the middle of the two roads, a bit noisy, but depends on the location of the room; Third, there is an outlet in the hotel 30 minutes away, a shopping mall in the five major shopping centers in the United States, such as after the US tour after shopping The hotel is a good choice; Fourth, the hotel facilities are good, but the air-conditioner external machine is louder.

Was here for business and attended to by the lovely Rosa during our breakfast. Very attentive and followed up on drink refills throughout breakfast and always checked in on us to ensure that the food was up to standard

No breakfast, good accommodation with children, the hotel is not far from the airport, there is a free shuttle bus, it is very convenient to go to the airport. The rooms are spacious and bright, clean and tidy, very much like

Such a nice hotel! The staff were friendly and efficient. The room was clean and comfortable. The buffet breakfast was delicious. I appreciated the free shuttle to the airport.