Descubra sua estadia em Deptford

I stayed at this Courtyard this past weekend. The hotel is showing signs of wear. Bleach marks over the toilet wall, scratched mirrors. Low water pressure in the shower and the sink. Water coming out of the sink was at a trickle. I paid over $250 a night. (And Im a silver member.) You cant get a cup of coffee until 7am and have to pay for a watered down cup of Starbucks. Theyve closed the Bistro so no breakfast and no wine or beer for purchase. These hotels are using covid as an excuse for poor service and amenities. The desk personnel were very nice in all cases. But they really dont have to do anything but stand there. This has been going on for over 2 years. Im only staying in these hotels when I have to. Its no longer a pleasurable experience not to mention the truly outrage prices.

I was beyond impressed with the friendliness and professionalism of the staff. From the front desk to housekeeping/maintenance. The evening manager even took time out to help carry my instacart delivery to our table. They were so patient and accommodating of a large group of hockey families. Much appreciated! Thank you!

When we checked in there were no wash cloths or hand towels in the room. We got wash cloths and towels from the front desk. When we took showers that night we found the container of body wash was completely empty. The next morning we advised the gentleman on the front desk and he said he would advise the housekeeping staff of the problems. We advised also that there was a lamp in the room that was not working, the smoke detector was hanging from the ceiling, and the toilet paper holder in the bathroom was very loose. By the time we returned from lunch the next day all of these maintenance items had been fixed. The housekeeping staff made up the room on the second day and again there were no wash cloths or hand towels in the room. We were going out for the rest of the day and the front desk personnel told us they would have wash cloths and towels sent to the room. When we returned that night there were still no wash cloths or hand towels in the room. I advised the lady at the front desk and she said they were in the dryer and would be dry in 35 minutes and she would bring them to our room. About 55 minutes later I went to the front desk and asked if the items were still in the dryer and she said ”sorry” and got them for me. The hotel was apparently short of wash cloths and hand towels, and the housekeeping staff clearly needs to be more closely managed. This is not typical of Marriott properties and we will be avoiding this Residence Inn on future visits unless we learn they have improved.

The room is large, clean and tidy, with a sense of design; like a car hotel, the car can park at the door of the room, and the license plate needs to be registered; the old staff who received us are friendly; but the back door cannot be opened, and you cannot sit on the preset balcony stool to enjoy the sun. Breakfast has no meat and no eggs.