Descubra sua estadia em Clayton

I stayed here four night while on a business trip. The hotel is impeccably clean, the rooms updated, the fitness room was well equipped. The breakfast area is large and stocked with everything you could imagine. They even had breakfast to go bags that I saw multiple families taking advantage of for their young children. When I checked out I told the front desk that this is one of the best hotels I have stayed at, and that I travel monthly for business. Little did I know my interaction with them wasn’t over yet. I realized going through security at the airport that I left the sweatshirt I planned to wear hanging in the closet of my hotel room. I called and asked if I could pay to have it shipped to my home. While I had plenty of time before my flight, I didn’t have enough time to go back and forth to the hotel. They not only retrieved my sweatshirt from my room, but the general manager brought it to me at the airport before my flight. He wouldn’t accept my tip. When insisted, he said he would give it to the housekeeping staff. What great service, and what a great manager. Look no further if you need a place to stay in the Clayton, MO area.

Pros: The room was beautiful, modern and very well appointed . Housekeeping was seamless . Breakfast buffet was absolutely delicious and had something for everyone . Staff at breakfast were accommodating and provided excellent service . The Cigar Club was outstanding . Ambiance , service and drinks were unique and very enjoyable . Lobby was very beautiful in an old school kind of way. Lovely hotel. Cons: front desk staff needs better training . Upon arrival we sat there for about 10 minutes being simply ignored by two front desk staff members who were helping someone . I understand perfectly they were busy but least a greeting would have been nice , or one of the two staffers attending to us while the other one helped the other guest . Once they helped us, they were polite, but not overly welcoming . Through the fine resorts and hotels programs we didn’t get the automatic upgrade or the welcome amenity that we should have received . Upon check out we had to call someone because the two front desk staff members available were in the back room chatting and laughing loudly but no one attending to the front desk. Towels, please replace them or at least bleach them . They all had seen better days. The smaller towels were in better shape and you could see the contrast with the large older looking towels . These details matter a lot at a hotel like this. Overall it was a nice stay but at times didn’t seem to match other stays at other Ritz Carlton properties we’ve stayed at in terms of attention to detail or level of service provided by the front desk.

I feel very good, and the service is also very good. The staff are very friendly and will help you when you need any help. You can also take care of small pets at the front desk. I especially like their bar on the first floor. It is very comfortable to sit on the side of the street at night and watch the street view outside.

This hotel is centrally located in ”downtown” Clayton with easy access to highways and main roads throughout St. Louis. We got free parking for 2 of the 3 nights we were here and discounted parking on the third night. A substantial breakfast with an omelet and waffle bar is included. My only caveat is that there were special functions 2 of the 3 nights on the 7th Floor (ballroom) and we could hear/feel the thump of the bass on the 4th floor (it was louder in the bathroom, for some reason). Front desk staff acknowledged the ”noise” and noted that the event would end at 11 p.m. Not sure I'd stay here again, given the potential for that level of disturbance. Otherwise a clean hotel with attentive staff in a handy location.

Location was great, room was surprisingly smaller than expected after staying at other Le Meridien locations around the world, but still comfortable. Service was wonderful. Food and beverage specifically were great throughout the morning and night.

This is a beautiful hotel in a great location if you are looking to go to a Cardinals game, the zoo, or other downtown attractions. The area it sits in has multiple options for fast food or sit down dining. The Galleria mall is minutes away. The hotel staff was very friendly. There is a great sitting area outside with chairs and a fire pit. The rooms are modern and clean. The bathrooms are fantastic with awesome showers. I would request a room that does not face the freeway as you can hear traffic. It’s not as bad as I thought it would be however you can hear sirens and very fast cars in the middle of the night. There is not free breakfast or coffee in the lobby and the breakfast is overpriced for what you get. However there are many options nearby. There is a Starbucks in the lobby and one across the parking lot. This is why I gave four instead of five stars. We stay in this area every year and we will come back.

The hotel was an experience that we enjoyed. The decor and staff was awesome. We enjoyed your courteous staff: Rodger, Kevin and Mike; along with a few others, who tended to our need. The breakfast was awesome the staff person who prepared the eggs knew how to cook them. The phone booth and guard at the front entrance was amazing you really felt like you were in London. We just had a taste of London which is on our list of things and places to go and try. The Cheshire is a hidden gem. Thanks for a lovely experience.

The service was awesome, the location was prime, literally next to everything, very clean, I loved the oven which provided a homely feel. The only downside was the breakfast that was included in the price, as we understood Buffay style would not be available with the pandemic, but we received an orange bagel no cereal no drink and yogurt. Other than that everything was greatAnd I would definitely recommend to anyone

The location is excellent, restaurants and shopping malls are within easy reach. The hotel has just opened for two months. It has complete facilities, large room space, and very clean and hygienic. Although it is shown that breakfast is not included when booking, the hotel includes breakfast for the guests who check in. Although Breakfast is simple, but better than going out early in the morning to find something to eat.