Descubra sua estadia em Castro Valley

I stayed here Friday 11/29-Sunday 12/1 and was very pleasantly surprised. Check in/check out was quick and painless and the front desk clerks were friendly and accommodating. The hotel lobby has modern decor and is inviting with the delicious aroma of fresh popped popcorn available to guests, as well as fresh baked cookies, a bowl of apples and refreshing lemon water. Coffee is available 24 hrs. Our room was incredibly clean, comfortable beds and pillows. The heater worked well and I appreciated that this is a smoke free hotel and there is a recycling can in the room. There is a vending machine with your typical snacks. I do wish there were one or two healthier choices like nutri-grain or granola bars. There is a full breakfast bar including eggs, vege “meat” patty, potatoes, biscuits & gravy, pancakes, waffles, yogurt, bread, bagels, oatmeal-all with accompaniments. The hotel is not seen off the freeway but it’s 880 and 580 convenient. It’s close to the Bart Station if you wanted to stay out of S.F. and ride into the city. The hotel is maybe 15 minutes from Oakland International. This hotel is great if you have guests coming in for special a occasion. There’s a Starbucks within walking distance, and close to Castro Valley Blvd w/access to a variety of sit down family restaurants, mini golf, bowling and a local movie theater. I will definitely Be staying here again.

First, let me say that we've never stayed here before. We came and stayed here for my niece's wedding at the local golf course. We arrived a day early and I had requested a spa tub room. To begin with the room was fabulous. It was CLEAN and regularly maintained you could tell. The spa tub was to die for. The bed had a mattress I loved it was so comfortable and the pillows were sent from heaven. I asked if I could get the address where they got the pillows and they let me buy two of them from them. The customer service was better than any customer service I've ever had my entire life and I'm going on 62. My entire family stayed for the duration of the wedding, but my husband and I arrived early and left a few days after the family. We loved the hotel and service so much we are coming back for our 30 year anniversary on July 11, 2022. This will always be our go to place for a getaway just my husband and I. It is fabulous. I can't say enough about it. The customer service was what stands out even beyond all the other fabulous things the hotel offers. It is just above and beyond any of the others. I love this place every day and every minute. May God have mercy on us. No one paid us to say these things and the hotel workers were above and beyond when it comes to service. I mean you cannot find any better service anywhere.

I’ve read all the reviews here and didn’t experience many of the issues. The place was comfortable, the room was tidy and well equipped with a coffee machine and a large television. The breakfast was excellent too!

Property location is probably one where you would stay only if visiting someone who lives in area. Recommend booking online (even last minute or while you are in lobby) as rates are lower than offered if you walk-in. There is a $200 charge assessed to credit card also that is refunded when room is checked out to make sure no damage or stolen items. It is 4 stories and when I stayed on February 19th elevator was out of order; there is also a second building that looks like it is two floors. Was on 3rd floor and could hear people tromping around in room above me. Room has microwave and refrigerator and dated furniture, with the exception of rust along top of tiles in shower/tub room seemed to be clean. An extra blanket would have been nice but heater was sufficient. Trash truck does come early in morning (unknown schedule) and could late at night hear traffic on Foothill. Breakfast is minimal and no place to sit in lobby, there is an IHOP within walking distance and a donut shop across the street that while not the cleanest, donuts are good. Wi-fi was a bit slow, adequate selection of television channels. Would say people running it make an effort but property is tired and dated.

房間都沒有人主動打掃，房間地麪很臟，空調聲音很大，非常影響晚上休息;不過房間還是挺大的，價格比較低。

Compared with the Sheraton Hotel at Fisherman's Wharf, the hotel is more profitable. The room is large and there is breakfast. In addition to regular bread and coffee, there are egg patties waffles and fruits. The key is free parking, saving dozens of dollars.

When we tried to check in the attendant in front said we had to pay a $100 dollar deposit that had to be in cash or else we could not check in. He even had a print out he quickly pulled out to point at the required cash deposit. Came back later that night with the cash in hand only to have a patron in front of us request to not have to leave the mandatory deposit the and was still allowed to secure his room. Also, we were given a key that did not work. I went back to the office several times to they could give us a working key. After about three tries the attendant came with me to verify the key was not working. He used the manager's key to open the door. He said he would return with a working key but never did.The room had exposed wiring at the light switch by the door, the smoke detector was hanging from the sealing by the wires. There were dead bugs on the bed. The bathroom was discussing, not cleaned prior to us using the room. There was also a funky smell in the room. We contacted the front office at one in the morning to let them know the room above us was making a lot of noise. They said they would get to it but the patrons of the room above us were still playing music, jumping around and making noise when we checked out at 11.The whole experience and the unreasonable deposit that only applies to some made it worst. We left this place itchy and unable to take showers due to the state of the shower tub. Do not waste your time or money on this place. If we had an option at such a late time we would have went somewhere else.

I loved the staff working here!! From the front desk to housekeeping to the breakfast staff, this has been the best Best Western Plus Inn I have ever been in!! When I was out with my friends, housekeeping organized my shoes very nicely