Descubra sua estadia em Bernalillo

It was nice to be able to check in immediately after showing the reservation copy. There were quite a lot of dishes, and I had to finish all of them.

The desk clerk, Emerson gets the fast check in award. Everything was ready upon arrival. It didn't take 2 minutes to get me moving in. Room was average, very clean and well kept. Plenty of parking outside and close to I-25 ( but not noisy close).

I have stayed at this location a number of times in recent months but upon my arrival for a 2 night stay today--April 25, 2021--with a prebooked, prepaid and non-refundable booking, I was told by the person at the desk that they charge local area residents a $200 CASH deposit in order for them to stay. I'd have had no issue with them putting a $200 refundable deposit on my credit card but cash was requested. Now, I am not a bad customer by any means. I am clean, quiet, and peaceable and my room is left clean after every visit. I often utilize local hotels as a quiet workspace but I won't be back to this location. I'm old enough to remember the days when businesses wanted repeat customers and worked to build relationships with them--even asking for the favor of referrals from them. Not only will I not return to this location, I will not be recommending them to my out of town guests. It's sad really but I won't spend my money where I am treated as ”suspect” due to the behavior and trouble of others. I get hotels have issues but it's not like I've not stayed there before and had been treated as a welcome guest.

Perfectly fine if you never want your room serviced. Night manager (from my home state of NY) was incredibly rude about it as well. As if it was my fault that I didn't leave my room for the day until 10am. Weekend manager Debra was very sweet and did make sure my room was cleaned the one day she was there but overall, very displeased with the rest of our stay. Would not stay there again, and unfortunately for them, we will be in the area frequently as our son bought a house nearby. It was really a shame that we were treated so poorly as the hotel itself is nicely decorated and the breakfast was great.

The room is clean and tidy

The grounds and ****** were very nice. However, the music in the ****** was just a bit too loud. Heard someone else complain about that too. The hotel room was quiet, spotless, and absolutely beautiful. Nice touches all around.

Hotel is under some upkeep transitions, our towel bar at the sink fell off each time I took a face towel off, and curtains needed rehung. Disappointed still offering the Grab-N-Go breakfast and no hot breakfast. Overall, comfortable, clean and quiet. Would stay again.

My uncle made the reservations for us. We didn't realize it was also a place where people lived (I think). But nonetheless, we didn't have any complaints. Our room was clean even though it was the first room to the left and the ice machine wasn't too far from it. We were able to watch good movie channels so we didn't hear a thing. I took a bath in a very clean bathroom with hot running water. The people outside the motel were a little iffy. The breakfast was very good with waffles and cinnamon rolls, orange juice, coffee, cereal, etc.

Let me say that there are some very kind people at this hotel who truly care about you, your family, and your hard-earned money and because of them I will continue to stay at Hilton. I do however want to warn people against the salesperson there named Harris. We were scheduled to stay here, but our sons football tournament got canceled and in dealing with the hotel to get our stay canceled I had the worst experience I have ever had with an individual worker at a hotel, and we travel a lot. Harris was completely disrespectful, snarky, and just a downright mean-spirited human being to deal with. Harris ”the salesperson” even hung up on me when he called me back to tell me that he would not be giving my family a refund. After I told him that I was able to get a refund for my stay, he hung up on me in the middle of my sentence, before I could say to him all I had to do was call someone else other than him and they gave me the refund with no issues at all and they did so with kindness, understanding and empathy all qualities Harris lacks. Weird that he couldn't do the same, he said that it came straight from his general manager ”which I had to argue with him to even get him to ask her “hence the return phone call to happily tell me that he wouldn’t be giving us a refund. It honestly was almost like he thought he was teaching me a lesson and then got upset when it didn’t work out how he wanted it to. It clearly made him mad that I was able to get the help he absolutely refused to give. When I say refuse, I mean refused. If you ever stay here, make sure you check their policy before you book and whatever you do don't deal with Harris the salesperson.

Run down (needs significant upgrades), not very clean, (nail polish on the bed covers) a bit noisy at night, but affordable (when I booked 11 months in advance!) and close to Balloon Fiesta Park, that's why I chose it. They are only 1 mile away - an easy walk, and had good shuttle service, as well. However, when we went to check out I realized they had TRIPLE CHARGED me and it took over a month to get my money back in spite of calling the customer service department while I was still there. The guy at the front desk when we were trying to check out (I never got his name) was TERRIBLE - arguing with me, aggressive, rude. I was charged $968 for three nights, I showed him my confirmation email and the total amount of $334 for three nights and he kept saying no, that was the rate for one night. Nevermind that it was clearly spelled out in the email. I finally got it worked out with the manager, Jerry, 5 weeks later, after 2x a week phone calls and multiple texts. Jerry is a nice guy and did his best, but the whole of it is I would not stay there again and in the future I will always make time to get my glasses out and READ the documents before handing a hotel front desk employee my payment card.