Descubra sua estadia em Benbrook

The surrounding environment was nice and quiet. The room I stayed in was clean and relaxed. Overall a good hotel.

We love this hotel and this was our second stay here. The location is very convenient, the rooms are clean and comfortable, and the entire hotel is very modern. We only had two complaints regarding breakfast and the pool. One main reason we selected to stay at this hotel for a second time was because we knew there was an indoor pool for the children to play in. We had six children with us on this trip staying in three separate rooms and we needed a pool for them to swim in during the day while we were waiting to get ready for a wedding that we had in the evening. However, upon arrival we realized the pool was drained and out of operation. This should have been communicated on the website or via email before we ever arrived instead of arriving to complete shock that the pool was closed. Most people choose hotels based on the amenities, and if the pool is not available, this should be communicated before the stay so that people can choose to cancel if they need to and book another hotel with the amenities they need. The breakfast was also disappointing. Instead of a continental breakfast where you can run down and grab a muffin, toast, bagel, cereal, or juice. Just something easy. You had to wait and wait and wait to get either an omelette or a waffle, and those were the only choices. My husband grabbed a banana and was told that he had to pay for that. We didn’t want to have to go downstairs and spend half of our morning waiting for breakfast, we just wanted to run down and grab something quickly on the way out the door, but that was not an option.

The forceful shower was good, and the Sunday breakfast was good. After that, nothing at all was good. In our three day stay, even though we asked for the room to be cleaned and serviced, nothing was done. NOTHING. The wastebasket were not emptied, the floor was not swept, the beds were not made, the towels were not changed, used coffee packets were not replaced, mirrors, toilet, shower, not wiped or sanitized. As I went down to the front desk to get the necessary towels for my room, I passed three other folks who were also carrying towels back to their rooms, and none were happy about it. It was a deplorable experience, and I will without any regret report it online to others considering this hotel. It is a management problem that will likely ensure that, unless changes are made for the better, this hotel may not be around in another two years. It has changed my impression about LaQuinta hotels in general. I sincerely wish I did not have to write this, but if it will help to make the customer's stay more comfortable, then it is the right thing to do.

After many days and lots of money spent we were asked to leave because my car window was busted out as if it was my fault. Normally my favorite location. Needless to say not any more

I almost forgot. Our room was right next to the elevators but we heard no noise from them or any guests. This will be our hotel when we visits our children in Ft Worth. Everything was pristine clean and the staff was so courteous and helpful. WE WILL BE BACK!!!!

I want to be fair, because I understand that some things are out of the hotel's control with the COVID19 restrictions in place. That is the reason I'm rating three stars instead of two. The pool and exercise room are closed. There is no breakfast or even coffee bar. The positives are the price, location, friendly staff, kitchen, and large room with a comfortable bed. The television is analog so you're not going to be able to get Netflix, and the internet is slow as molasses. The closet had no hangers. The towels were clean, but looked quite worn. There was no shower curtain, so I took baths while I was there. A small container of shampoo was provided, but not conditioner or lotion. The decor is very dated. One of my lamps was missing a light bulb. The room was clean but I noticed a few spots on the carpet. Would I stay there again? Probably not, but at the same time it wasn't that bad either. If you just need a place to crash for a night or two, it's acceptable.

I would like to give a big compliment to Donovan Holly at the Holiday Inn Express in Ft Myers at the front desk. He has a great demeanor and is extremely helpful. I travel a fair bit and having Donovan greet the guests in such a positive and kind way was refreshing. Thanks Donovan.