Descubra sua estadia em Urban

- Amazing building and gardens overlooking the sea (west coast), you can’t believe you’re staying somewhere so beautiful for that price. Unbelievable sunsets! - Staff are so friendly - particularly Richard (front of house), Catherine the chef, and Joel the Masai guard - Service is brilliant - they will take in your bags for you and do all they can to help you - We stayed one night after a late flight from the mainland as it was close to the airport - great location and meant we didn’t need to drive into Stone Town which is not fun to drive in - Free and secure parking - WiFi - Incredible breakfast which is included (!) - So cheap for the level of service you get - We liked it so much that we decided to come here for dinner on our last day in Zanzibar which was delicious - The car we had rented broke down outside the gates, blocking the driveway. About six staff members all came to help us push the car up the hill and out of the way, which was so kind. The manager also called our car rental company for us to ask them to come and fix our car. While we waited, they gave us a welcome juice drink and took in our bags. They are amazing. Only cons are that the bathrooms are a bit tired and could do with updating - though for the price you wouldn’t expect much better! There’s also no air con but I didn’t get too hot.

I have never stayed in a hotel where the service and experience progressively got worse each day. Everything just started going downhill during our second day you wake up in the morning and the first thing that happens is you are asked about joining one of the tours and offer through the hotel and they do that every chance they get and the moment they find out that you have a booking For a tour with another company and not through them, they will just little snide comments and make you regret your decisions. The second thing was the food you had to order lunch hours before and when you ordered for specific time you get to the restaurant you still have to wait at least another 30 minutes to get it, I ordered calamari on one of those days for eight and only got four small pieces of calamari and that was it just for small pieces of calamari and fried plantain so that was basically two dollars per calamari. There was an element of feeling unsafe because one of the mornings as I was walking up to breakfast there was a strange man just walking around and when I get to breakfast, one of the staff members there tells me that there’s a man who has been asking about me and looking for me and as I turned there, that man is standing right there and my question was, how are you letting this man on the premises, and what if you wanted to come to me and you guys are letting him walk around this entire place because I ran into him on the other side of the hotel so there was that as well which made me feel extremely uncomfortable and uneasy and unsafe. They didn’t spray any mosquito spray as it’s common in the area to in and spray the room with mosquito spray at the end of each evening they only did that first night and we had to keep them and each time it was met with just a sigh of inconvenience like we were inconveniencing them getting there difficult worth it and I think that is the one thing I can attest to being the better part of this entire establishment, but that aside the services awful. You will go hungry, we told the bar open a specific time but it wouldn’t open. Also they change their rules at one day. It’s OK to have a meal by the bar closer to the beach the next day you can’t do that but then you’ll see them. Send them food down for specific people so that was also extremely offputting, I can safely say I will never set foot in that place ever again. Also, the WiFi was bad

The receptionist were helpful, the staff are all nice and helpful, the rooms are neat, the environment was so serene and friendly. Would definitely visit again.! The fact that it was close to the airport also made it easily accessible. Zubedya was also nice to us, look for her when next you go!!!

we spent the last three nights from our vacation in zanzibar in this lovely hotel and were impressed generally by the exceptional service, we got 5 star reception upon arrival ,made us feel quite at home, the smiles and courtesy of the staff, the general ambiance and general outline of the hotel,the rooms which we had booked were sea view and had a spectacular touch to it quite genuine African not too shouty but makes one feel entirely at home with a nice African and local zanzibari touch to it , the hotel itself is authentic and has quite a history as i got to learn from the front office manager samuel and team and holds a lot of memorabilia that touches on its authenticity and makes it quite remarkable, the restaurant is classy with an African finesse and Joe and team are always taking good care of everyone,touching on the needs and restrictions that we highlighted upon check-in the hotel had a conference ongoing but we could feel the warmth and hospitality everyone was getting by the appreciative faces that surrounded the environs,it was quite an experience i was also met by the GM Farid who was more than welcoming and i assured him that this will not be the last time i visit such a lovely place and will definitely recommend

I can here with my son Max and good mate Guy for 3 nights before safari. It was so close to the airport, had all we needed, great staff and food, and the bedrooms were cool. My only gripe is that they don’t play music in the pool bar because of the boring Italian aircrew who stay there. Italians are so dull. But otherwise we loved it. Dunno why people complain, go lay more elsewhere or stop whining. Thanks guys and Christopher

We spent a beautiful stay at DOZ from August 29 to September 10 2019.nous We were very welcome. We recommend the different restaurants that you eat very well. The hotel is excellent, staff are always at the small care on the beach, breakfast, dinner and always with a smile. Cocktails are very good. Zanzibar is a beautiful country where there are very beautiful beaches. We will return there without waiting for too long before a mass tourism that risks degrading the image of this beautiful country. Thank you again to Mwinyi and the staff of the DOZ.