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We arrived as the school holiday was ending hence almost 400 people left a day after our arrival. Dinner after arrival was very good with massive amount of choice and good quality. We were impressed. All that positive view demolished starring from next morning. RESTAURANT: Breakfast choice was reduced but that want the problem. Looking at the cheese plates their colour was off. Cucumbers and tomatoes also had the same issue. When I asked the staff they said they prepared the plates previous night. It looked they were left without cover and possibly outside of the fridge. I have asked them to remove the plates as health and safety risk which they didn’t. You could see staff and managers talking in groups and staring at me which was very unprofessional. There were a lot of staff but not enough attention to customers. Empties were piling on tables but staff was only collecting them if they are called. Manager in charge of the dinner was just walking around and instructing staff to use less tissues etc. He wasn’t welcoming or talking to the customers. Only customer he chose to speak and pay special attention was a lady on a holiday with her elderly mum. This was very strange to observe. ROOM CLEANING: If we talk about the room cleaning there was not sufficient of it. Cleaning lady was getting into the room holding one cloth and was out in less than 5 mins. No hoovering, no cleaning of toilets, not wiping bathroom floors. The drains in the bathroom were smelling disgusting. We had to ask her to put bleach in the drains to get rid of the smell which took 2 days for her to do. You could see whatever you dropped on the floor staying there all during our stay. THERMAL POOLS: temperature and cleanliness of the pools were not great. I have been to other thermal hotels where the water temperature was adequate for expectations. But in this one hot pool was not hit enough to get the goodness we were after. There were 2 cool pools suppose to be at 28C which the staff admitted they were not. Staff told us they have told the management but nothing was being done. They advised us that we should talk to the management. Which we did but nothing has changed. My overall impression is that the management is not professional and not thinking about customer satisfaction. Although the hotel is currently very new looking as it is refurbished, I would think it will be smelly and old very soon with the cleaning regime in place. I would not choose to go there again as there are better hotels in the vicinity which I have been before where it was much better service for the same price

Güzel temiz ve nezih bir yer tam aile yeri yemekler çok lezzetli ve çestitli otelin mimarisi süper personeller ilgili havuzların derecesi Çok iyi ve klor oranı çok iyi odalar temiz ve ***et düzenli gelmeyi düşünenlere kesinlikle tavsiye ederim animasyon ekibine ayrıca teşekkür etmek isterim ilgi ve alakaları için .

Central location in the middle of the city. Good room with all facilities. Free valet parking offered. Good breakfast buffet with wide selection. Staff kind and helpful. Ok gym available. Ok price. Enjoyed our stay here and have would come back anytime

The hotel is made to rest completely. The slip-off pool is suitable for coming with 28 degrees and children in winter. Also, for women and men there are separate hamam sauna and 38 degrees hot water pools. You don't need to buy an illa thermal hotel. You're warming up to your bones. Good for the winter. One lack of smoking at the dinner room at the bottom floor was a group coming to the dinner at the dinner hour. We didn't eat our dinner there. You can go to the top floor bar. Good we went out was a very quiet environment and we eat our dinner in a view. I liked it very much.

A nice hotel, take a break and move on.

Family trip with two 1- and 6-year-olds Even in midwinter, the indoor hot water pool temperature was 27 degrees (slide pool), 32 degrees, and jacuzzi, so I had fun playing in the water. The temperature was not very cold for a 1-year-old baby, and the outdoor pool was a little too much for a baby, but the water was enough for children to play even in winter. I chose a half board, but if you are not Turkish for afternoon tea, breakfast and dinner, there is not much to eat. However, it is located right in the outlet mall, so if you walk right out, there are restaurants, so I don't think you will add meals next time you stay. The kids club is very big and clean because it is not carpet. It is good for young children to play. There are playgrounds everywhere, so children can play well. The bathtub in the bathroom is a bit narrow. Overall satisfied and good for traveling in winter.

,1 +1 apart olarak arkadaşlarımla 4 dairede kaplıca tatilimizi yaptık.Odamızda bulaşık makinası,su ısıtıcı,cezve tencere,buzdolabı tabak çanak,herşey vardı. kendimize özel havuzumuzda hijyen sıkıntısı yaşamadan gönül rahatlığı ile şifalı suyu kullandık.Tertemiz bir ortamda,güleryüzlü personelle vazgeçilmez kış tatil yerimiz.Hatta ilk defa gelen iki arkadaşım o kadar beğendiler ki ,satın almaya karar verdiler.Bizler oda kahvaltı kaldık.Geniş seçenekli kahvaltı açık büfe ve harikaydı.Akşam alakart usulü yine lezzetli otel yemeklerini yedik.Odamızda sucuk yaptık,çay demledik.Kesinlikle tatil için grup arkadaş yada aile olarak tercih edilecek bir otel.Üstelik diğer vıcık vıcık insan kaynayan,yemek koşuşturması olan ,bi ton paraya kaldığımız kaplıca otelleri aksine,sakin,tamamen bizim isteğimize bağlı bir proğramda koşturmacasız ve ekonomik harika bir tatil oldu.Gökhan Bey rezervasyonda,Filiz hanım kaldığımız sürece bizlere çok yardımcı oldular.Öneriyorum gidip kalmalısınız..kesinlikle bi daha, bidaha gelirsiniz