Descubra sua estadia em Vau

From the condition of the villas to the quality of hospitality offered by staff, this was a huge disappointment. The villas have not been maintained, as evident from many deteriorating aspects throughout. Best example are the bathrooms, where the tiles do not lay flat, and the grout is cracked and very dirty. Ditto for the caulking around the tub. There's a skylight which does not let much light in due tot he accumulation of dirt and debris. The villas were two stories, and our downstairs level, which included the kitchen and living area, was overrun with ants. Not my favorite early morning activity to collect and dispose of hordes of ants. Also, we did not know what was decaying off the patio, which is off the sliding door from the living area, but there was a large community of flies which prevented us from using the patio or even going outside through the sliding doors. I requested that the ”resort” address these issues but, in the 5 days we were there they did not do a thing. Also, there were steep stairs leading down to the entry door, and the railing was very loose and covered with some sticky substance. Again, I asked for this to be addressed so I didn't have to worry about falling the stairs, and it was never taken care of. We had dinner at the ”club” the first night and the food was terrible. Finally, we had made reservations five months in advance for TWO villas, as we were attending a family wedding in Obidos. When we arrived, the staff told us that no, we only had a reservation for ONE villa. They were quite insistent, until we showed them the email confirmation of the reservation. Even then, they were not apologetic. They found a second villa, but it was not convenient to the first, but they said that was all they could do. We also discovered that the wedding planner had come earlier with two welcome boxes, since she knew there were two parties staying a Bom Successo, but the hotel staff told her that only one party was staying there. However, they claimed, to us, that the wedding planner only brought the one welcome box. Did they not think we would talk to her and find out they were just lying? We were promised that the hotel would provide a remediation for us (we suggested a significant discount was in order) due to the abysmal treatment and the deficient accommodations but, despite repeated inquiries, nothing was ever addressed. All in all, the worst hotel experience I have ever had.

The hotel parking lot is very small (only 7-8 parking spaces on the roadside, coordinates 39.363078, -9.156986), parking is difficult. Please contact the hotel before departure to confirm the route to the city, so as not to catch it. For our stay in April 2019, only the Porta do Vale ou Senhora da Graça gate can enter the city, then turn right, follow the R. do Cel. Pacheco road to the top and then turn right, continue for 50 meters until There is a parking space under the castle. The front desk is in the garden at the end of the road. There are signs that can't go wrong. When leaving the city, first return to the entrance of Porta do Vale ou Senhora da Graça, then turn right (Graça gate can only enter the city, can not leave the city), south of the city wall all the way to the Portal de Óbidos gate (the gate Can only go out of town, can not enter the city), and then out of the city. There may be many steps from the parking space to the hotel room. It is recommended that older or infirm people arrange the front desk baggage helper (please pay the appropriate tip. For reference, if we have two large luggage, we will pay a 5 Euro tip). The 24-hour front desk staff is warm, professional and satisfied. The interior facilities of the room are in line with the website description and are comfortable. Satisfied with the waiter cleaning, emptying the trash, changing towels and making the bed in the daily room. The shower hot water is very good, no worries. No slippers in the room, please bring your own. The hotel restaurant view and service are very good. Rich breakfast and high quality. Beautiful dinner. The lounge is very comfortable and don't forget to enjoy it. There is a hidden door in the restaurant that leads directly to the top of the castle, so you can climb the high view and not miss it. Before the arrival of the early morning tide of Obidus and the retreat of the evening crowd, the light is soft, quiet and full of the original taste of the ancient city, which is worthy of sweeping the street. The inner city is not big, there are only three main streets in the north-south direction, and it takes only 1-1.5 hours to walk around.

Small hotel close to the main parking lot. We chose to pay for 3 hours of parking for a small fee at the public lot (2 for the evening and 2 in the morning) instead of parking in the more distant lot. Simple room with onsuite bath. Our host and hostess were very welcoming. Continental style breakfast selected from a list the night before. Great stay.