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I have stayed in this hotel recently for weeks on end, so I think I can write with some authority about what kind of hotel it is and what can go wrong from the customer's point of view. Perhaps the biggest issue is noise. There appears to be little soundproofing between the rooms, and it is clearly unfit for purpose. Worse still is how the noise can sometimes be dealt with. On a recent visit I had a very unpleasant experience on my first night back to the hotel. At 1am, there was a lot of noise from the room of one of my neighbours. I called reception and spoke with Claudio, the person in charge. I explained the situation and asked to change to another room. Claudio sounded sceptical and said he was going to check the room from where I said the noise seemed to be coming. I told him that I was hearing noise not from the corridor but from my room, and predicted that he might not necessarily hear anything from the corridor. He phoned me back and said: ”the weirdest thing is that I heard no noise”. I told him it wasn’t at all “weird” and reminded him of what I had said. He suggested that I move to the room next door - the other side of the room from where the noise was coming. I told him I wanted to move away from, not stay beside, the noisy room. Soon after I moved to the new room, a couple entered a neighbouring room and started to shout and argue. I spoke to Claudio again. He sounded even more impatient now, and again expressed doubt that there was any noise occurring. He told me that I could move to yet another room - but warned me: ”you will still have neighbours no matter where you go.” It was now after 2am, and I was exhausted. Claudio's badge was not visible as he walked in front of me, and so I asked him what his name was. He turned around and said ”Claudio” and then pointed to his badge and said, sarcastically, ”you can see it on my badge.” I asked him not to patronise me, that I was not stupid, and also that I did not have to be reminded that there are always neighbours in a hotel. I reminded him that, as a frequent visitor to Eurostars hotels (I had spent almost 4 of the previous 12 months living in them in and around Porto) that I had never encountered such unprofessional, patronising, rude and arrogant behaviour from a Eurostars employee or one from any other hotel. Eurostars later asked me to give an account of my stay there. I told them about the above experience. I did not receive any response from them. However, when I spoke about the incident to the manager, Marco, he told me he was aware of my complaint. His position about it was strangely ambivalent. After apologising, he qualified the apology with: “I would ask you to look at it from our point of view.” His point that we all have bad nights. True enough, but there are limits to what a customer should be expected to tolerate. Another night, after 1am, when I asked to change room again due to noise next door, another person in charge, Ruben, curtly told me I could on

The hotel is very close to the train station and a few minutes walk away. Since I brought my child, I made up some fees at the front desk and upgraded to a family room (the child has a separate single bed). The room is very large, there are two small balconies, the facilities are very new, clean, the service is very good, check-in and check-out are very fast. A little distance from the attraction, but walking all the way to see, will not feel very tired.

Great concept, excellent transport links. Really liked the vibe and local neighbourhood had good places to eat

A great long weekend visiting Porto and staying at Dukes Corner Guest House, a lovely quirky guest house, we were made to feel at home straight away thanks to the wonderful Fatima. Once checked in Fatima produced a map showing us the quickest routes to the sights which proved a great help during our stay. The walk into the old town is easy enough with the river Douro coming into view, but a bit hilly coming back though. We just about saw all we wanted over the weekend, although there is always room for one more church or glass of port! The Guest House was very comfortable with a fine breakfast to start the day, lovely rolls and fresh pastries. We had an early start on our last day, but Fatima came in early to cook us scrambled eggs and pancakes, nothing was too much trouble, This typifies Fatima and the staff, always going above and beyond. Thank you Porto, and thank you Fatima, you made our holiday!!

Absolutely delightful stay at the Hotel Jaguar for my birthday. The hotel was exactly as described at booking and exceeded my expectations. From checking in to checkout, I experienced professionalism, courteous, and friendly hospitality. I didn't have breakfast in the restaurant, opting to make use of the complementary fruit plate in the room for a breakfast in bed the following morning. Chose to have dinner at the hotel in the evening, which offered a set menu with a choice of dishes that was extremely generous and reasonably priced. It's somewhere I will definitely stay again should I return to Porto.

We stayed two nights in this hotel. The style is retro, but with touches of modernity, I found it aestheticly nice. As the lift is not a little uncomfortable for the baggage. The staff were very friendly and friendly 😀 The triple room was quite date and not very spacious. The air conditioner was a little complicated to light (the remote control had no batteries compartment. The batteries were kept with scotch 😅). The small but functional bathroom. The washing machine was lost and I personally had difficulty washing because the spoon shower sets consist of 10ml bags each.... You should buy a spoon shower. I found it very good! There were traditional and handicrafted sweets, not the usual packed things. And always supplied. We personally did not enjoy their parking because on the front road, even 100 metres I believe, we found non-payment parking. I see many free parkings in the area 😁 as others say is very comfortable with the metro stop.

The hotel is very good and bad, the good is its location on a main street but outside the tumult, very rich and varied breakfast. The bad thing is that although I was clean there was moisture in the room and when I passed, it counts breathing normally.