Descubra sua estadia em Franz Josef

We had booked for 2 nights and left after the first night. The washing machine located on the premises and advised to be used by the staff destroyed approximately $600 of laundry that was washed. The blaze, indifferent and eye rolling response from the ‘owner’ was frustrating and unhelpful. After being fobbed off to deal with someone called Logan, his unprofessional business manner and redirection of blame to me was flabbergasting and amazing. After reading Tripadvisor reviews, there is a clear connection with Logan being a previous owner or manager of the motel and now has a strange connection with the faulty laundry that is everyone else’s fault but his. As our stay continued there were more issues to arise. The room was stifling hot. I appreciate that NZ motels are not use to this warm weather and therefore to not have air conditioning but to not include a fan is terrible. We struggled to sleep the first night as we could not get a breeze in the room. Our room backed directly onto the Alice May restaurant which created loud operation noise, cooking smells and light from the restaurant. The bed was far from comfortable. Even though the bed is a King bed capable of becoming 2 singles, there should be a mattress topper on the bed to alleviate the ridge down the middle and the fact the beds are hard and probably old. The linen smelt of oil or cooking fats, I can only assume this is because of the location of the restaurant or the fact the motels washes and dries the towels in full public view in the car park exposed to air from the restaurant. The Terrace was the 6th hotel we had stayed in during our time in NZ. The bathroom amenities they provided are exactly the same brand that some others have provided…the only difference, this motel has obviously watered down the amenities. They were watery and ineffective. Much like the amenities, the shower head in the room was ineffective and pathetic. Cleary during their recent ‘refurb’ these new shower heads had been installed. Unfortunately, ours sprayed every direction but where is should and if you had it turned down too low there was no water but have it too high and it would sting you. The next morning, we decided we could not stay an extra night at the property and checked into another motel for the night. There are plenty of other and no doubt better options in Franz Joseph.

Lovely site, basic but perfectly adequate for our stay. The couple who look after it were really friendly and helpful. We borrowed a rice cooker to use, Only downside was kitchen didn't have much to cook with, so we had to improvise. Even cooking scrambled eggs we had no jug to make it in. Beds comfortable, one bedroom only had one bedside table so that meant I had to put stuff on window sill behind me , and it got wet. Shower was extremely good very powerful and loved the heater above you. One warning don't cook onions or spicy food , they requested that not to cook otherwise would charge you cleaning fee because of the smell!!

Brilliant location and views, amazing cabins and quiet. We decided to stay here for 2 nights after the rain had settled in and slow our trip down. The location is approximately 5 kilometres out of Franz Josef itself but the benefit is the peace and quiet and large cabins. The cabins had a well kitted out full kitchen, large lounge and dining room and good sized bathroom. There were 2 heaters in the room which kept us toastie warm all night. There were DVDs in the reception for you to use free of charge and the gentleman at the reception was friendly and gave us some fresh milk to enjoy a cuppa with upon arrival. We will definitely be going back and staying on our next trip to NZ.

The hotel itself is very comfortable, the parking lot and the room are very large, the bedding quality is good, with a heater, it is not cold in the winter 9 nights. The bathroom has plenty of space in the bathtub and the hot water is warm. There are loungers at the entrance to enjoy the lawn, a small breakfast and homely but enough. However, it is not easy to drive from Queenstown all the way. (Don't open the night road in New Zealand, there are all mountain roads without lights). The location of the hotel is not in the town, a little distance, but it is very close to the glacier on the helicopter. It can catch up in the morning and get a high score.

The hotel is located on the edge of FRANZE GLACIER. It is very convenient to go to the trail the next day to see the glacier. It is very convenient, motel, suite, with kitchen, it feels great!

Personally very satisfied. Behind the main street, next to the Western Wildlife Center, Alice May is diagonally opposite, and it is convenient to go to supermarkets, shops, trails and hot springs. The room can be parked at the door. There are refrigerators, cutlery, microwave ovens, knives, washing supplies, towels, shower gel, no toothpaste, toothbrush, slippers, hangers, wardrobes. There are public kitchens, torch living room, dining room, laundry room, free self-service popcorn, restaurant tableware, knives, cookware, stoves, and some seasonings. It is very convenient to cook, remember to use the washing and returning, garbage sorting. Free breakfast is served daily: bread, cereal, jam, milk. No soup porridge is available in the evening. The hotel restaurant is facing the glacier, the atmosphere is harmonious and the accommodation is very comfortable. There is also a free hot tub for soaking in the hotel. There is also a barbecue grill.

Be sure to stay in the Deluxe Forest Suite. The privacy is as high as being surrounded by the forest. The room configuration is 10 points clean, and the overall feeling is comfortable. 10 points suitable for couples and families

Good conditions and can be trusted