Descubra sua estadia em Tonsberg

This is my very first terrible review. Which is not a great feeling, however things need to be shared. The only positive about Hotel Klubben is it is in a great location. I stayed here two nights, that was more than enough. First things upon arrival, another person infront of me was complaining that there room had no towels or toilet roll. So not a great first impression. The receptionist was pleasant enough. However, I needed to pay before not a problem and used my husband card to pay so he can accu points. The machine said godkjent, which Means payment accepted. The receptionist said it did not go through. Strange I thought, so okay I used my card. The receptionist charged me for One night when We we were staying for two. Another odd moment. So then receptionist said We can pay the other night at check out. Something rumbled in my stomach. So i asked my husband to check his account, low and behold monies had be taken from his account. So We paid for two nights already. Check out should be interesting. The room. Another question I asked the receptionist was is there an iron? She said she was not sure, then said Yes on the 5th floor. When entering the room guess what an iron!! The room was clean enough, with a TV that did not work. No plug sockets by the bed. The positive. Great view The bathroom. I do not understand why people still design 1980’s bath with a shower in it. So there was the most ugly puttyseal around the bathroom that has begun to grow mold. The ceiling was not fixed properly and random holes in the tile walls. A bad hairdryer, and very thin towels. The shower doors was also not fitted at the bottom. So kinda swung a bit. Though a positive find for the ladies, a magnifying mirror. Check out time! So they had taken money from my husband account. So the receptionist was adamant we had to pay for One extra night. So we showed her that We had already paid for the two nights. She had taken money from both of us. She was confused like us and not happy like us. We left leaving our contact Details. So to conclude, If this is a three star Hotel services need to improve. Upon arrival not just the payment issue, she did not acknowledge We were staying for two nights. No information about the breakfast times. No info that the gym is closed due to Corona times. No drinking water in the rooms, or any tea /coffee. My husband asked for the TV to be fixed. The remote controll probably needed new batteries. Yet was not fixed. No cleaning was done in our room during our stay. This could be told to us before, so We Know not to expect this During breakfast provide trays, i saw some people balancing glasses and plates. Actually could be a hazard if glasses/ plates break. So do stay here If there are no other options. The location is awesome. Just do not expect a 3 star service. I was lucky enough to bring an extension lead which shocked my husband. As lack of sockets in the bedroom.

NO RESPECT FOR GUEST SAFETY OR PRIVACY A STAFF MEMBER ENTERED MY ROOM WITHOUT PERMISSION WHILE I WAS NAPPING, HE STOOD AT MY DOORWAY DEMANDED TO INTERROGATE ME ABOUT MY RESERVATION, DESPITE MY YELLING AT HIM NOT TO ENTER. I KEPT YELLING AT HIM TO LEAVE AND HE WOULDN'T. He only left because I started filming. They could have just called me or my wife whose phone numbers were on the reservation to clear anything up. SAFETY IS AN ISSUE The rooms do not have do-not-disturb signs available, and cannot be locked from the inside, so the staff members can just open the door when they feel like it and there's nothing you can do about it. THIS HAPPENED BECAUSE THEIR ONLINE RESERVATION system malfunctioned. Even though I checked in that morning with MY NAME AND RESERVATION CODE, the system gave me a key code to the door, I was in the room for 4-5 hours before they barged in demanding to know why I (a prepaid customer, who checked in and was all paid up, my details were in the system, who even called their support number because I had problems with check-in that morning and they still checked me in, I even paid an early check-in fee) had to PROVE MYSELF to them. I was refunded the night after calling to complain, but I am still with a bad taste in my mouth about this place. Cherry on top is PARKING NOT INCLUDED, so I paid about 600 NOK for under 24 hours of parking in the next door garage.

Great location on the brygge, very comfortable and our room was plenty spacioius with 2 beds, a good size bathroom, and room to move around (1 adult, 2 teens). Check in and check out were easy and the staff at the reception was quite friendly and helpful with information about the hotel and also where to charge our electric vehicle. They do have two charging spots in their garage, but there is also a public lot a few blocks away with many more charging stations. The breakfast was great - a huge selection and all very good. Water pressure is very good and no problems with adequate hot water in the room. The lobby is nice and can be accessed from the brygge or the street. We stayed in the main building, but if you are in the annex building, it is just steps from the main building. Our only issue was the noise coming from a restaurant/bar along the brygge late at night - maybe if you can request a room on the other side that wouldn't be an issue.

This hotel was very near the ferry from Moss to Horten. We were tired and checked in quite easily. Make sure you have reservations as this hotel is used by those traveling on the ferry, it has a perfect location. There is safe parking behind the hotel for the cost of 60 NOK. Kind and helpful desk staff. They gave us directions to the military base and Martime Museum. We had a comfortable bed and quiet room. Our breakfast was at the place across the small street (Baltazars) due to renovation of the hotel's breakfast area. Very good selection with both hot and cold food. Nice staff there too. Overall this met our travel needs.

Great stay in this hotel for 1 night . First floor room overlooking the entrance but no noise at all. Very tastefully decorated room with looks like a new bathroom suite only just gone in . The breakfast we had was first class with so much to choose from , including gluten free !!! The staff were very friendly when checking in and out plus allowed us to leave our bags there all day as we had a late flight . Couldn’t ask for a better stay !!

I moved from a hotel in the old town to the Park Hotel. The price is a bit lower, but the service and facilities, especially the breakfast, are much better. It’s great value.